I would like to take time to thank Cristina Arlett with her help in my recent auto loan. She was…read morevery professional, nice, fast and accurate. She answered all my question and made me feel confident in what was going on, from beginning to end. I have been a long time member of Bay Federal and would recommend Bay Federal and Cristina for all your banking and lending needs.

Lupita is quick and amazing ! Love her and the only reason…read morewhy I trust this branch . Love you Lupita !

No one works here. They were fine when First National Bank owned them, but their customer…read moreservice is extremely lacking. I've been waiting in line for 10 minutes and the only teller that was here just went to lunch. There were clearly customers just waiting. Very disappointed. I wanted to stay with a local bank, but Chase is looking better and better.

As of recently I've had a bad experience in this location in which I had previously complained…read moreabout with the manager from this branch today my experience was not the best as she made an excuse as in why I could not cash my check which made no sense I me r had their so called amount needed on my account in order to cash my checks. Today I'm not sure why she made me feel very uncomfortable as if I'm bringing a check that has never been cleared from my work I've cashed my checks here for a year now and this is the first time I get a negative feedback/response from this lady. When I asked her if the change of policy was recent she said no so I was confused why for an entire year she cashed my checks with no hesitation then why would she mention it was a recent change and then take her words back and say it's been a policy they had this entire time ?? and on top of that today she was acting very strange I even saw her dismiss the other teller so she would not help me and addressed me by my first name thing she never did before in the times I've came here. Honestly I've never felt so uncomfortable in my life like I did today. I think I might have to switch banks since this is becoming and issue I'd say be very mindful in opening an account there these ladies will be nice one minute and the next act like you are committing a crime with your own money which is not ok!!

estamos contentos de comprar en Watsonville auto group con el excelente servicio y amabilidad de…read moreJuan Perez Quien nos guió y explicó paso a paso cada detalle para nuestra compra Estamos satisfechos con sus servicios Gracias nuevamente Juan Perez

I brought my vehicle in for a suspected manufacturer warranty hybrid battery issue. Intake was…read morefairly easy, and it took 1-3 days to get approval from Ram. After that, communication completely stopped. I had to call or text every week just to get updates. Multiples times to voicemail no answer. It took over 3 weeks for the parts to come in. About a week later, I received a text showing a $0 estimate and that my car was ready for pickup -- with no consistent communication throughout the entire process. The whole warranty repair took about a month. To make matters worse, my key fob was returned ripped. I asked the service advisor about purchasing a replacement cover and never received a response. Now I'm stuck having to replace a key fob after a month-long manufacturer warranty repair. Customer service here is poor. I understand this was a warranty job, but I guarantee you wouldn't receive this level of service if you were buying a vehicle. I would recommend going to another Dodge dealership.

I'm not even a customer and I have watched this place f---k my sister over twice now. Bad on her…read morethat she trusted them twice. But these guys sell cars that break down and charge up the ass. And then, when the car does have an issue, they offer up the repair themselves and charged her through the nose for a car she already was overcharged for. I'd bet money the very few good ratings I see on here, are clearly family members or people Who were begged to write a good review. Stay Away!!

Never felt so disrespected by a car dealership don't know if it's because of my nationality or what…read moretrying to talk with a sales person was walking away from me, opened a truck for me to look at then just left, was waiting no one came back to help me. Not looking for a truck from this place. Very BAD SERVICE.

I just want to say THANK You for finding our our lost money after we attempted to deposit cash into…read morean ATM using a different credit union ATM machine. That ATM crashed during deposit. It started rebooting over an over again. We called their customer service and she logged everything on a recorded line. Told us to call Bay FED in the morning if we don't see any sign of our cash deposit. I called Bay Fed this morning and a very nice lady said she will open a claim and everything will be OK. Sure enough! It was! The provisional credit is there tonight so I can pay the property taxes tomorrow! So thank you.

Bay Fed keeps deducting a monthly $15 maintenance fee from my account despite the fact that last…read morespring and summer I went to my branch in person TWICE to ask how to avoid this fee. First I was told I needed to keep $1000 in my savings account so I immediately transferred $1000 into my savings account and continued getting the "fee deduction" - $15 monthly fee from my checking account in June-October. I've messaged Bay Fed via email FIVE times through the app, and returned to the branch TWICE in person to find out how to avoid the fee. In June I was told "oops it needs to be $1000 in your checking account not savings". What?! So I immediately transferred to $1K over to checking in June 2022. Monthly fees continued. I'm now owed $45. My last message sent to them on Saturday has not received a response yet. Frustrating. Also, hold firm on your loan quote from them.