I applied for the loan due to an emergency. They had me in and out of their closest office pretty…read morequickly. Of course this is definitely not recommended unless you are absolutely in trouble. I've been paying on my loan for over a year ($1000 loaned) and still owe $700. The people at the Gilroy office were friendly, helped me finish the process quickly and wrote me a check that day.

I love oportun!! And Marizol is a really good and friendly person to help you with your loan (:read more

Amazing customer service and great support for all of my banking needs! Amalia and Gloria each get…read moreten stars

I went into the Gilroy branch and saw Joanna. She was amazing and so easy to deal with. She heard…read moreme out and understood my situation. I was getting a personal loan and explained to her how much I needed and she started the process right there. The process was very easy and painless. She went the extra step and kept me informed throughout the process. And once it was funded, let me know that the funds were available. I love that fact that she made it so easy and no pressure for me. Joanna is definitely an asset to Premier One Credit Union! Thank you so much for all your help Joanna!!!

Awesome customer service! Brianna and Marisol were super helpful, patient and polite. Thanks again!read more

This Bank rocks totally this has been my bank for over 30 years. My branches in Morgan Hill they…read morehave recently just moved to Gilroy. I had a crisis with my Visa card so I went into the Gilroy branch. This is where I'm from this. Bank is so excellent that I have been willing to travel to Morgan Hill for over 30 years today I got to go to Gilroy. I was greeted with the most beautiful smiling faces. They helped me with all my needs. They are excellent. They are professional and they are so warm there. I just love my Bank. It just goes to show me that I haven't been making the correct and right choice for my banking needs for many years thanks Commonwealth. You help me so much And I'm so glad that I continually make this choice over and over again. You guys rock and welcome to my hometown so glad you're here finally Jazz you're the bomb.com. Thanks for helping me fill out my paperwork.

From the owner: At CommonWealth Central Credit Union, financial well-being isn’t just about numbers—it’s about…read morepeople, dreams, and the communities we call home. For over 65 years, we’ve proudly served members across Santa Clara, San Benito, and Monterey Counties, helping them achieve their financial goals with personalized solutions and compassionate guidance. We’re more than just a place to bank—we’re your partner on your financial journey. Whether you're buying your first home, paying off debt, or building a stronger financial foundation, we're here to help with smart solutions and expert guidance tailored to fit your life.

Love Pinnacle! This bank answers the phone, in person, within a ring or three. They can actually…read moresolve problems via the phone vs our other bank would have required me to come in person. They save me a lot of time. They know me by name when I walk into any branch. How do they do that? In this day and age, it's refreshing. Really nice people here, and at the other branches too. 5 stars from a hard to please, crotchety old man.

Been with these guys for a couple years now. Love the staff! Super helpful and Kurt and Desiree are…read morealways there to help me. Thanks guys!

I had a really positive experience working with Eric at Mirastar Federal Credit Union. As a…read moreFinancial Services Representative, he was very professional, easy to talk to, and clearly knew what he was doing. He took the time to walk me through everything, explained my options in a simple way, and made sure all my questions were answered. What I appreciated most was how thorough and patient he was. He didn't make me feel rushed and made sure everything was done correctly from start to finish. You can tell he genuinely cares about helping his clients and providing great service. I would definitely recommend Eric to anyone looking for helpful, reliable support with their banking needs.

One of the worst banking experiences of my life. I needed to esign a document. I emailed the…read morerepresentative and she sent me the same wrong document over and over. I went to the local branch and they could not resolve the issue but they reached out to the person that was sending me the email and explained the issue. The original Mirastar representative said she understood and proceeded to send me the wrong document 3 more times. At this point I don't know if the account setup went through because I haven't received any type of confirmation. I would not recommend this bank to anyone. I also don't trust them with any type of online transaction.

This bank is awesome. Friendly staff. Always clean environment. Offers popcorn and coffee:D. Bank…read moreaccounts are free for college students. They walk you step by step to insurance your over all experience to be the best.

Today, I went into the branch to make a simple deposit. The check I deposited was a Chase check,…read moreand I was assisted by Oscar Perez. He was very nice and informed me that the check would be placed on hold until January 5. After leaving the branch, I called the 800 number to see if they could assist me, but unfortunately they were unable to help since the check had just been deposited and they could not yet view it. I returned to the branch to speak with Oscar again. Once again, he was polite and explained that a hold had to be placed on the Chase check due to Regulation CC. I let him know that I was already aware of Regulation CC. He then asked me to follow him to his desk. What was most frustrating to me was that while we were sitting together, he did not review how long I have been a customer, the type of deposits that regularly go into my account, or the typical balance I maintain. Instead, he simply told me no and stated that he could not release any of the funds. I asked if he could cash the check or make a portion of the funds available to me, and again his answer was no. He then suggested trying to cash the check to see if the system would allow it. We went back to the teller line, but he was unable to cash the check and had to reverse the transaction and re-deposit it. As a manager, I feel customers should be given options, especially long-term customers like myself. He did not ask why I needed the funds or attempt to find any alternative solutions. This experience was extremely frustrating, as I live in Hollister and needed the funds to pay off my auto loan at a different bank, which I had planned to do that same day. I was not asking for the full amount to be released, only a partial release of $3,000 to $5,000 which I had over that amount in my accounts, but I was repeatedly told no without any attempt to help. When assisting customers, especially loyal ones, the goal should be to find solutions rather than simply saying no. This experience left me feeling that I would have been treated differently if I maintained a significantly higher balance.

If it were possible to rate this service lower than one star, I would. The parking lot is highly…read moreinconvenient, and updating my address through the teller was frustratingly difficult. A simple request such as this should be straightforward, yet it appears even the most basic tasks are challenging for the staff. Don't come to this bank!