Awsome place. Kelly is awsome and easy to work with. She gets you a loan fast. Always answers phone…read moretoo!

Diego is awesome and fast helped me out not once but twice. Great customer service and there for u…read morewhen life's unexpected emergencys happen !

One of the worst companies I've ever had to deal with. Do not give them your financial information!…read moreThey are are a predatory scam. I reported them to the BBB.

I have been a customer with OneMain for over 15 years. I wanted recieve more funds...which I have…read morehad this current loan for almost 3 years (on workers comp for a year), never had a late payment...I applied online and was notified I was approved, then received a text this morning stating I was approved. So I called them this morning and got a complete run-a-round today..just to get a call at 5:15 pm stating they could not approve my loan. So all day I was told I was approved then after 5 pm called and told they could not approve me due to I was on workers comp for a year (yet my payments were always on time).

We have had our main bank account at All US Credit Union since 2000. In 2003, we moved to Fresno…read morebut kept this account, and I will probably never close it. Since it changed from Monterey County Employees Credit Union, they've opened a few more locations, but other than that, not much has changed in terms of great service and "smallness". This is not a big bank, you aren't going to get all the conveniences of 24-hour bank. What you will get is staff that knows and remembers you and great rates. Over the past 21 years, we have taken out various car loans and personal loans and have always received the best interest rates. The loan process has always been smooth even though we are out of town. I've never needed to go into the bank all these years; I've always taken care of things online or over the phone with staff who are always great. Most staff have stayed for years, it's not often I get someone on the phone I don't know. I'm surprised at some of the poor reviews - I've never experienced any of those things. But, again, if you're expecting impersonal big bank services, you should go there instead.

I have been a member with this credit union since it was exclusively for Monterey county employees…read more I have always been treated fairly by the staff here and have had great experiences with the business transactions...especially when Tiffany and Stephanie were there. -This is not the case anymore! I live 20 miles away from the branch and I have asked the employees AND the answering service for a closer cash deposit location (numerous times); their response...there is not one. So, after I wrote a check, I drove to town to deposit some cash only to find that THE ATM MACHINE IS OUT OF ORDER...my check was returned and they would not remove a $30 dollar fee. I don't know who is making the decisions there but it seems to me that they do not understand how to keep a customer happy. I will be destroying all personal checks I have and I will not be utilizing any of their offers. DO NOT BANK HERE. Thank god I found this out before I applied for a refinancing of my home! In short, I will be settling my accounts there. Additionally, as I mentioned before, I was told numerous times that there was no other location to make deposits...upon receiving this returned fee I asked to be reversed, I was informed that there actually is a place to make cash deposits! Are you kidding me!! Are you guys running a scam or what!? So the fee will not be reversed. Also, the ATM is still not working! Take it from me, if you own property, have time consuming responsibilities, travel internationally, or just plain don't have time to waste...FIND A BIGGER BANK THAT HAS A LARGER NETWORK...at the very least, you'll save valuable time while they find irritating ways to take your pennies. Things aren't the same here anymore.

We tried to talk to a service person at the desk, but had to leave after waiting about an hour due…read moreto health problems with the elderly person I was accompanying. Only 1 desk manned on a Saturday, so caused quite a back-up; Information desk did not take customers in order, which was an irritation to at least 2 of us waiting our turn. Nice that they have security guard outside, but they seemed more interested in talking with their friends rather than keeping an eye on what was going on.

Poor customer service take a very long time to acknowledge you .waiting 15 minutes to receive a…read morebank statement is wild while only having 2 employees helping and 1 bank teller

Came in to deposit my check and was turned away bc i did not have a joint bank account…read more Was told there was a recent policy change that caused this . I went to another location spoke to a manager who went over the policy with me in detail and I was able to deposit my check no problem! I would recommend ensuring staff learns the policies before turning customers away NORTH MAIN CHASE 100/10

Today, i decide to open a credit card, and like always they are understaffed. I sign in and a lady…read morecomes up to me and tells me, only one banker is avaible. She then tells me to either make an appointment or come another day. Horrible customer service, ive been to other branches and i sign in and get called in right away withouth any issues. i will make sure not to come again

I made an appointment a week ago fit my son to open a bank account. He missed school to open…read moreaccount. We arrived and we were told the teller did not score up to work for 4 days and the manager told her to tell clients. We were not told and the manager didn't even know what was going on. Then they only had one teller Chris working he didn't even help us because he was booked. Very bad service. Don't recommend this please

For more honest reviews visit my profile…read more Thanks for the help Maira always greets you with a smile! This place gets packed so be ready to wait in line. I switched to US Bank smaller bank at Nob Hills but they are open the latest. Great for me as I am always getting off work late.

5-Star Review - Outstanding Experience at Monterey Credit Union…read more I had an amazing experience working with Jaime Serrano from Monterey Credit Union! He went above and beyond to help us with our auto loan. From start to finish, Jaime took the time to explain every step of the process clearly making us feel confident and informed throughout. He was incredibly cordial, patient, and knowledgeable, answering all of our questions and ensuring we understood all the details before moving forward. It's rare to find someone who truly cares about helping you make the best financial decision, but Jaime did exactly that. We're extremely grateful for his professionalism and support, and we highly recommend anyone looking for an auto loan or financial guidance to reach out to Jaime Serrano.You'll be in great hands!

Tellers are nice enough, but the manager (male) is condescending and rude. Arrived at the newly…read moreremodeled location in Monterey today. Tellers are at "open" desks instead of the old style, where you can put down loads of cash and no one would know better. Now you're just letting everybody in line know your business, I let the teller know it felt too exposed. Asked who the manager was and politely let him know my thoughts. He didn't even acknowledge the concern/feedback, his answer was "this is just the way we do business now". Likely not going to have my business or my kids any longer with that attitude.

There are 30 people standing in line and one window open at 10:50 in the morning so far about six…read morepeople have just walked out there is nobody at the front desk i've been a member for 32 years. This place sucks immensely. After all these years being here this place has gotten so bad. I'm gonna start looking for a new bank. Do not start an account here at Bay Federal.

I can't say enough great things about Bay Federal Bank, especially the incredible team at their…read moreSalinas office. From day one, they've been nothing but helpful, going above and beyond to assist with everything we've needed. The staff is not only professional but also friendly and genuinely care about their customers. Whether it's answering questions, providing guidance on financial decisions, or just making banking easier, they've always helped us and been so kind. We love that team so much!!