This store is absolutely the worst. I only have 4 payments left on my account and never made a late…read morepayment because they always called. Then one day they stopped calling and now I'm being charged astronomical fees. I'm beyond pissed and annoyed because no one left a voicemail like they did the other 7 times I paid, and it seems like because I'm at the end of my loan they want to start doing shady business. I will never in my life do business with this company again, nor will I recommend them to anyone except to the pits of hell.

I will not say there is not great employees at this location as there are such as Manager Eli, rep…read moreBeverly, and rep Monica. Since I first started Eli has been the star of that location. He understand or tries to understand the client and I give that a five star always; but, like all locations, there are always some bad apples. In this case being a customer for roughly 8 months, rep Erica did not attempt to ease the client needs. Part of any customer service role is being empathetic and sympathetic with the client and their needs. Erica lacks the essential basics of customer service and more her message she showed by laugh at my concern. three stars Is not truly what would represent this location but based on the initial experience at the Grissome location tip over today. The way business works is retaining a customer not pushing them away.

Not a good place to get title loan .. I was sick with covid in the icu for 2 months and i was…read moremaking payments with little unemployment was giving me and just because I was 20 days late the came to repo my truck !! So sad with everything going on you think that they would help you out

If I could give this business negative 10 stars I would. My vehicle was picked up due to ex wife…read morenot making pymts on loan. When I got the vehicle back, multiple items had been stolen from my truck and it doesn't not run now. I drove the truck the night before it was picked up and it ran perfectly. The morons that run this store want to deny any responsibility and want to pass the buck onto the vendors that they hired to tow and store my vehicles. The stolen items yes I can see being the responsibility of the storage facility but the fact tm requires them, per their contract, to cut keys is their responsibility and is what caused my trucks computer to crash. Now tm will not take ownership of situation and they just keep blowing me off. If they are the ones that require storage yard to cut keys, then they are the responsible party for any damages that result. Corporate office is just as unhelpful as the store. I asked Stephen to provide me his bosses name and contact info and he refused. He also lied to corporate with me on the phone saying he did not advise me to call corporate to file a claim when he in fact did. I would NEVER in a million years recommend anyone use this location or tm in general.

Ashley and Sean went above and beyond to help my fiancee and I get our check cashed! We will…read moredefinitely be returning to THIS PLS for all our check cashing needs!

Jessica made us the most easiest deposit I've ever had and she gave me a 10 out of 10 serviceread more

We had a spectacular experience at this location! We made an appointment to go over some remaining…read moredetails. There was a short wait before we were seen, but they had several other clients there at the time, so it was completely understandable. Ala Shaw is what truly made our visit so wonderful. She was absolutely hilarious and had my husband and me laughing nearly the entire time. She asked all the right questions and made sure we were getting our maximum return. You can tell she cares about people. This is the first time I've ever had a fun and genuinely enjoyable experience at a tax filing agency. She absolutely deserves a raise! Ask for Ala when you setup your appointment or walk in.

This is the worst company I've ever had to deal with. I came in to do my taxes with my husband…read moresince I needed some help with fixing my return. I was scheduled with Miss Rita Fisher and she has a sign on her desk claiming she has 26 years worth of experience. After the formalities of meeting it was all down hill from there. Her customer service was beyond awful as she asked questions she answered them with insults just short of calling me stupid. This happened several times throughout our meeting which took about an hour because she had to keep getting up to ask questions about how to do her job. It took my husband and every ounce of self control in me to not get into an altercation with her and walk out. After an hour of this their system went down and we went home with no taxes done and seething tempers. The next day I amended our taxes myself since I figured out what was wrong myself. Waste of my time. From the bottom of my heart FUCK YOU H&R BLOCK AND FUCK YOU ESPECIALLY RITA FISHER

I have been a customer here for several years now. I have always worked with Erica and she truly is…read morethe kindest employer I've ever came across. She is patient with me, she works with me, and she always try's to find me the best deals, and like this week I've had some really hard times and she just so happened to let me know I could renew my loan which gives me the extra help. Thank you Erica for being so good at what you do and making people like myself not feel so bad for taking a loan out. She's a great asset to this company 100%.