Stopped to cash a check at this Bank if American branch…read more..... I was in aware of a check cashing fee $8.00 the fee was a shock as the check was drawn on there bank however what I didn't expect was being treated so poorly! I would never bank with BofA and certainly I would never enter this business again! The teller only wanted to put me in my place plain and simple! Have we lost all civility? Can we not treat each other as human beings? If left feeling totally humiliated and would never recommend this bank or branch!!!!!!!!

This Bank of America branch on Mono way is the worst bank I have ever had to deal with. Management…read moreis not helpful. They tell you things that are not true. Lazy management.

Bank of America has gone to hell. I have been with BofA for many years. It's impossible to get…read moreanyone on the customer service line; I am always on hold for 25 minutes or longer...such a joke. And when someone answers, the CS reps are in India...taking the jobs away from Americans...for the sake of BofA saving money. Perhaps they should change their name to Bank of India as there are no CS reps in America any longer. I moved $180,000 from BofA savings to Discover Saving Bank; all Discover employees (credit card and savings bank) are in the US. The CS is superb. I recommend Discover to anyone wanting top level CS. I am a retired CPA...I know business.

I was trying to deal with an estate after a death in the family. They have so many hurdles and…read moreroadblock that it's impossible to resolve anything. They are the opposite of helpful. Very frustrating. And not just this branch. I've had the same experience at other branches.

Great bank. We banked there for about 7 years. Liked everyone there except Doreen. Too many times…read morewe certainly felt she had a problem with us. After probably running 9 million dollars through this bank we had enough of her and moved on.....I would still advise banking here, the rest of the staff is pretty exceptional.

Went in and made an appointment to open multiple accounts. Had a set time and I show up 5 minutes…read moreearly just to hear her invite a couple over to her desk saying"I have a few minutes before my next appointment". I sat there 15 minutes past my scheduled appointment because she was still working with the people she invited over. Essentially giving away my spot without notice or even a word. No apologies or anything they just watched me walk out the door without a word said. Super rude.

We bank here, however the way they blocked off their parking lot is a huge inconvenience either…read moremake 2 illegal turns to get to the other side of the plaza or drive all the way around to avoid making illegal turns.. truly inconvenient especially with all the cars

On the 7th of Oct. I deposited a check via ATM for $1,400 from…read more Geico Ins. around 6pm The bank placed a hold on 1,000 and released 1400. 4am I get a notification the haha jk we are actually going to place a hold on the 400 that we made available to you. They didn't care that I had already paid bills with the my money they made available but then said nope you get zero until the 19th!!! 13 days away!!! My account is now overdrawn 495.00 and that DOES NOT include the 35 NSF per transaction AS WELL as redeposit fees and NSF that everyone else will charge!! In addition to that I now cant get my BMW out of the repair shop because I don't have an extra 1400 handy . I JUST went back to work last week. I think WELLS FARGO may have not know we just came out of a pandemic. so now i have to rent a car for an additional 13 days and cant pay for my car until the 13day hold is released, I spoke to 3 different reps climbing the latter one of which burped in my ear. Do you think they MF did anything to try to deflate this absolutely unnecessary action ... NOPE They have the complaint dept call me 7 days later to recap why this action is 100% necessary!!! i MEAN C'MON

Needs better leadership…read more I have been a customer of this bank for over 25 years, but my recent experiences have left me extremely disappointed. During a visit to the branch, I witnessed an employee treating a coworker in a manner that I found disrespectful and unprofessional. Concerned by what I observed, I contacted management to report the incident. Unfortunately, the conversation itself lacked the level of professionalism I would expect from someone in a leadership position. Customer service and workplace culture reflect directly on an organization, and what I witnessed raised serious concerns about both. After more than two decades of banking here, I no longer feel confident in the quality of service or leadership at this institution. As a result, I am planning to close my accounts and move my business elsewhere. I hope the bank takes customer feedback seriously and works to improve both employee treatment and management accountability.

The wait line at lunch is out the door! I asked if it was time to open a new branch as the…read moreassistant manager walked away & she said well it's lunch time. At 1:30⁉

Latela, who works for CSCU's Call Center is pure gold encrusted with gemstones. I have cancer and…read morework full-time but had to start working a second job to pay for an out-of-pocket medical treatment that really was helping me. For over 3 years I worked 7 days a week to earn enough to pay for it. I would send the medical facility money to put on my account and then go for treatment when there was enough. This worked well until I got too sick to go and finally had to ask for my money to be refunded. There was well over $5,000 on my account but they were rude and said it wasn't there and ended the call. I called CSCU and got Latela in the Call Center. She was so kind, and wanted to help but it had been well over a year since the medical institution has cashed my last check for $3,500. She tried everything but it was not possible to see who endorsed a check cashed that long ago. All I can say is she took a few days and must have jumped through unimaginable hoops and she emailed me every bit of info she could find to prove that the medical facility had indeed cashed my check. She said she regretted being unable to know how they would respond. Well, I sent them the information and they responded! They said they had put $3,500 into the wrong account in error and refunded all the money on my account! All in all, Latela saved me $5,500 that I can use for cancer treatment. I had been facing a deep, dark, desolate pit of hopelessness and I cannot even estimate how many hours she put into this, but Latela restored my hope. She is a priceless testament to the customer service and integrity of CSCU, and she will be priceless to anywhere she ever may work. From the bottom of my heart, CSCU, thank you for Latela. (Btw, the medical facility really, truly made an honest mistake, and were just a bit hasty to imply a long-time customer had suddenly tried to defraud them.) Still, without Latela, I would have lost years of hard, hard work and not been able to recoup my funds.

Great bank, excellent service, total trust. Key factors in banking.read more

Friendly staff and great customer service! Really pleased with my account opening process. Staff…read moretook the time to explain what kind of account I was going to get. Bank fees are very transparent. I was able to get a no fee personal and business checking account with all of the perks like online, debit card, bill pay, etc. Proud to be a BBVA business account holder :)

Great bank, great service! They offer all types of financial tools, knowledgeable about the…read moreproducts. Convenient parking and centrally located.

One banker and four tellers. A line of people waiting for a banker. Staff walking around like…read moreturtles. Two people sitting in the brokerage room. Customer service is not the priority here.

Online information states that Wells Fargo will cash savings bonds without an account. Not true for…read morethe Sonora branches. Also, can't open an account without an appointment, but no one is available to open new accounts.