I don't normally write Yelp reviews, but this one bothered me so much, I want to make sure other…read morepeople don't go through the same thing I did! I am moving to Maryland from out of state, and I came up for a week to look for rentals. On Monday, TCA showed me a lovely townhouse that I thought was perfect. I was told that if I applied, it would only take a few days to run the application and if approved, we'd be good to go. That said, I applied as soon as I got home on Monday. I then called on Wednesday to check on the application and was told that it'd probably be done by Friday or the next week. So I waited until Friday and called back, and it was only then that I was told someone else had applied and been approved. Basically, I had been waiting all week for nothing. This is frustrating because I came from out of state, and I had sort of stopped looking once I saw this place; it left me scrambling to see other places before I left. This is my fault, of course, for not taking TCA's implications (i.e., that I could sign a lease once they approved my app) with a grain of salt. That said, TCA was extremely misleading in having me think for a week that I was simply waiting for my application to be approved when in reality, someone else had already applied and was in fact approved. Not to mention the application fee (for me and my husband) was $80, which I might have thought twice about paying if I'd known someone else had already applied before me. Overall, very unprofessional interaction with them. I'll give them the benefit of the doubt that they didn't do this on purpose just to get me to spend the $80 on the application fee, but I still have a very bad taste in my mouth because of all this. I would not recommend this company to any of my friends or family.

Reasonably priced application fee, plus if you're denied there's no separate fee, they keep the…read moresame charge and use it towards another property! Worked with us to find us a decent home in a decent amount of time!

As an active-duty military service member stationed over 2,000 miles away, I trusted Chesapeake…read moreProperty Management and their real estate team to care for my home. That trust has been completely destroyed. After months of poor showing feedback, I repeatedly asked about the condition of my home and the reported odors. I was assured everything was fine and that it only needed a little paint and new carpet. Unable to get straight answers, I flew over 2,000 miles to inspect the property myself. What I found was unacceptable. The home was listed for sale in a filthy condition with an overwhelming dog urine odor. The laundry room and garage, where the dog had been confined, smelled terrible, and the damage to the laundry room door was obvious. These were not minor issues, and there is no way they went unnoticed. The most disappointing part is the lack of honesty and communication. Had anyone simply told me the truth, I would have immediately approved deep cleaning and repairs instead of allowing my home to sit on the market in a condition that likely drove buyers away. After paying Chesapeake Property Management for more than two years, I expected my investment to be protected--not neglected. I have lost all confidence in Linda, Mary, and everyone involved in managing and marketing my home. As a military family, we depend on property managers because we can't simply stop by to check on our homes. I should never have had to travel across the country just to learn the true condition of my own property. After seeing the condition of the home I fully understood why it did not sell, I myself would have never purchased this house in this condition.

So far in the last several months this has been my personal experience as a property owner. Please…read moretake what you will from it. Linda will tell you to "calm down" with whenever you provide feedback on basic customer service skills of her associates that were unsatisfactory. It felt that no one takes their clients here seriously with basic respect and professionalism that they deserve as paying consumers. The property managers are defensive or ignore any sort of negative feedback without taking any accountability whatsoever. There also seems to be a of forwarding any issues to Linda (the matriarch) rather than being able to resolve conflict or problems on their own. They are not responsive with respect to correspondence and take days to respond, when a typical expectation is to respond within at least one business day. I have also overheard them insulting clients over the phone in one particular instance, which was unprofessional. Property emergencies were handled frantically and they did some decision-making on their own without my authorization which caused additional issues. I also experienced problems receiving clear communications about what to do with the insurance process when damages to my property occurred. It could have simply been a template email on what the next steps with a reasonable timeline and what to expect in order to avoid this problem. Administratively, documents were not updated into the portal in a timely manner which was frustrating. I had to make sure to save all docs on my own (suspecting that this would happen) so that I did not have to chase people around. This is also family owned so perhaps nepotism is at play here. The overall aspect of servicing clients feels as if they are complacent and not willing to grow as they are not very service oriented and have outdated management styles that do not fit the demands of what clients need today. Now that my tenant has vacated, it has been almost a month since the property managers have not even bothered to contact me on what the next steps would be for that. On the plus side, they did recommend a good insurance agent for landlord's health insurance.

If you are a landlord seeking property management, DO NOT work with HomeWorks Property Management…read more Initially, I worked with Lizza; she was very responsive, and things were fine. It took them six months to find tenants for my property. I'm unsure what systems they use to do background checks, but it isn't good. The tenants only paid their first month's rent, and after that, they were late and never paid the full amount. Then stopped paying altogether. My biggest issue with HomeWorks is their lack of professionalism. It seems like they use a third-party receptionist, so you have to schedule a call with your actual property manager. The property managers constantly miss the scheduled calls, and getting information that should only take a few minutes can take days. To date, I have had eight missed meetings with Christine and Zaphyr. To make matters worse, the portal is never up to date, so you have to call to know what is going on with your property. It has been a complete nightmare working with this company. Save yourself the headache and find a different property manager.

Stay away from this management company. I have used them for two years now and they are the worst…read morecompany ever. All my tenants constantly complained of not getting the maintenance from these guys. After terminating this company, they refused to pay me the due rent and security deposits of my tenants. It has been over five months they constantly give me the run around. I am now using an attorney and will most likely sue the company. Stay far away.

The follow up after my repair was what impressed me most, honestly. They checked in without me…read moreasking and that small thing made the whole experience feel much more thoughtful. It showed me they were paying attention instead of just closing the issue and moving on. Really appreciated that kind of care.

TCS took over from the previous management company we had, & initially showed promising potential…read more Unfortunately very soon after we learned the lack of professionalism & follow through. From no heat for almost 2 weeks in the winter to no responses from continuous calls and emails, the list goes on. We have had an outstanding plumbing service request since Oct. 2025, along with 2 other service requests that were told aren't of importance. The company has continually via email pushed these requests off, & do not communicate well with one another as to steps to completion. Currently also ground water is seeping into our home, which we reported in June. TCS has yet to send a contractor to assess. We have sent multiple photos and videos to TCS, & only receive continuous excuses. I wish there was an option for 1/2 of a star...

Everyone on the Columbia team is so friendly and professional, from the owner, the property…read moremanagers and the admin staff. I know they probably have hundreds of properties to manage, but they always make me feel like I am the only landlord they are working with, or at least I am the most important one - eventhough I have only one low-end condo with the lowest fee. :o)

Lots of things to improve starting from communication and taking good care of the property.read more

Which i cud give this company 0 stars worst communication when you can get in contact with them…read morethen they're never on time informations never accurate and there attitudes are all terrible they love to pop up unannounced like they're always looking for something I have no peace living here. first i pushed the move in date back to give them time to get everything together move in an i still dont have a refrigerator for a week then n the beginning of the summer no less i was falsely sold on a house with central air move in an there is none I wouldn't advise the most desperate person to stay with this company at all in any state

From the owner: Our slogan is simple, "Your investment. Our priority". Redefining what it means to manage…read moreproperties by delivering unparalleled service and commitment.

32 years under Reinhold. Over time I simply cannot not ignore how poorly they manage this…read morebuilding. Too many issues to list. But I stand by my one star review and I hope this building can get organized and get them replaced.

Chocolate works is the epitome of what a Philly apartment should be. Amazing staff all around,…read morefront desk more than helpful. Upkeep is constant and we haven't had a pest issue EVER! How many urban buildings can boast that?