After having a horrible experience over at Land and Coates we came here. Fabulous service! Kind…read moreperson! We left with the part we needed. Thank you for treating us with respect. We will be returning here when we need anything related to our outdoor machines.

I took my pressure washer (basic Craftsman w/Briggs engine) for repair in March. Took 6 wks for…read morethem to say it was repaired. Okay I thought it's start of busy season so waiting in line seemed reasonable. I and felt that they needed to prioritize commercial customers and repeat customers maybe. Replaced carb...$180. They charge $105/hr. Best mechanic in Yorktown..Custom Auto (shoot out) only charges $85 for much more complicated mechanical repair. Unable to start it when home..took it back. Rep asked if I had hose connected and water on. "It's known problem" that it may not run with pressure on. Duhh? That's what manual requires to keep pump cool and that's what it's used for. If known problem why didn't they test that at shop? Needed control cable $65 and 5 more weeks..3 months waiting! Never use them again.

I can almost find what I need here. It is no where near the size of a Lowe's or a tractor supply…read morebut for any of my general household needs Taylor's gots me I also get very excited at check out because they carry old fashioned sodas and sometimes candy The staff are helpful but you may have to go ask an employee if you need assistance they do not generally approach you I like the simplicity of these home repair supply type locations sometimes the warehouse style of the bigger stores can be overwhelming Quick tip watch for coupons in the mail

This store is wonderful. They carry a touch of all things 'hardware'. it is much more pleasant to…read moreshop here than at the big box stores. I can pull up practically to the door, run in, and. buy what I need within minutes. The staff is always helpful and friendly.

Knowledgeable staff, great prices, always a pleasure to go here. Very helpful when I was remodeling…read moremy kitchen and needed a few things. They also have old fashioned candy by the register. Support local small business.

Surprisingly the high school aged employees have better customer service than the managers/owner…read more Whenever I visit here its like pulling teeth to get assistance from the female worker and the 2 older men. The prices here are very high. I only visit this location if I need a last minute item because some things are priced twice as high as the large big box stores.

Worst customer service I have ever experienced. I took a snowblower in for repair on January 28th…read more I was told that it would take 3-4 weeks. It's now been over 11 weeks and I'm still waiting. They never bothered to inform me that they might be running behind. I could understand that. The only way I could secure the repair status was to physically go to the repair desk. Their first excuse was my snowblower work order was put behind generators that came in after my snowblower. The response I got was "well, it didn't snow"....Well I don't think we lost power. When I visited the store recently to check the status I was told that NOW, my snowblower repair is behind lawn mowers that came in weeks after my snowblower. Unbelievable. I guess if I wait long enough, my work order will be superseded by leaf blowers. Unacceptable customer service. If I could give them zero stars, I would.

They sold my elderly father a brand new lawnmower and when it had electrical problems within 90…read moredays of purchase they were practically impossible to work with. They even presented me with a bill despite it being under warrant.

Land and Coats are such a big help to customers. Terrance and Isaiah recently went way above call…read moreof duty helping me diagnose a problem I was having with my leaf blower. They were so knowledgeable and so patient with answering all my stupid questions. They actually gave me a tool (insisted I not pay for it) I needed to fix plus all the free, helpful advice was so appreciated. Going there is such a positive experience, they could charge admission! I only hope others in the world treat Terrance and Isaiah the same way they treat each and every customer. PGW Newport News

It's better to stay away from this place if you want respectful service. Not having a part I…read moreunderstand, but attitude and tone of voice go far when it comes to customer service. Read other reviews, do a Google search, and you'll realize that I am not alone in my thoughts about the people working there. We won't be back. We headed off to Cub Cadet and were treated with respect, were helped, and walked out with what we needed. Go over to Cub Cadet in Grafton and get great service at a great price.

Need more parts and materials available on the shelves. Other than that the place is great. The…read morebest part is that I have an account. I had to show them my Universal License to get one. Like I said most of the time they have to order things because of lack of stock.

I purchased about 6 months ago a replacement icemaker for my GE side-by side refrigerator from D&L…read moreappliance Parts. At the time they were located on Jefferson Ave at the location where Cashwell used to be. After the 6 months had passed, the replacement part failed. I called D&L and talked to a gentleman by the name of "Pat", I believe he was the manager or assistant manager. I asked if the part was under a warranty, he said it was if it was less than a year old. He searched through his data base and found my purchase ticket (I had lost mine). He said it was under warranty and that his computer said he had three (3) in stock). He then asked me to hold for just a minute to confirm that they were in the store. He said that were and he would have one ready when I came in. I told him I would be there in twenty minutes and he asked if I was aware they had moved from Jefferson Ave, I was not. He then gave me directions to their new current location at 700 Thimble Shoals Road, suite 108. When I arrived the part was ready and he asked helpful questions to held confirm the problem was in that part, it was. The entire staff was friendly and the new location is very convenient. The part was replaced and works fine. Pat called me back to make sure it was working and offered to suggest help if I had any further problems. Great people to do business with, I highly recommend them. Charles S.

As soon as you walk in you hear chirps and the most adorable little quacks I searched far and wide…read moreI had to go past the giant cocks and some interesting hot green beans but then I found the cutest most adorable baby birdies ducks and chicks I said my hellos and took a few photos then I grabbed my puppy food and was on my way. The lady at the register was as sweet as can be and I always find cool things here it's like a mini field trip

Been in quite a few times and have always had a great experience. Knowledgeable staff, great…read moreservice and selection, pricing is on par for what it is.

I'm honestly disgusted. This is probably been the most unprofessional place we've ever dealt with…read more It mostly has to do with the current owner. He is probably one of the most disrespectful human beings I've ever encountered. The that he treated my husband is so unprofessional and rude. I would never recommend this place to anyone! if I had a recording of our phone conversation, I would post it! Absolutely atrocious! Only come here if you plan on spending 1000+ dollars as they keep your lawn mowers for 4+ months!

I love Hank and his grandson but I think they took a break. My lawnmower worked well after repair…read moreby Hank.