Professional, polite and they even gave me pointers on future maintenance options to be mindful of…read more These guys are great and HIGHLY recommended.

Great service and great price!!! They even picked up my mower, told me everything that was wrong…read moreand fixed it in a few days!!

I thought I found an honest worker, but I was wrong. It cost me $520 cash, more of my time than I…read morewas led to believe & I still had to pay someone else to fix the mowers (this guy was an honest friend). He seemed to figure out what was wrong pretty quickly & said it should be quick repairs (it was almost a month, I think). He said some wrong parts came in & he had to reorder. Then, we had a lot of rain and some flooding. He works from his back yard & said his flooding was bad. Well, at least one of my mowers must have sat in a flooded area because the 2nd man I paid to fix it said the carburetor was all gunked up; It also needed a new air filter. It worked for about 5 minutes after he brought it back & it quit working. The rider lasted for one mowing. Josh said he's a veteran. Well, my 92 yer-old dad is a veteran too & his riding mower didn't get repaired. Josh Miller didn't respond to messages by text, email or phone. It's so sad to give people your trust & then be treated like poop. Very unprofessional too.

Reached out to Miller's garage to see if they could fix my lawn mower. I was able to get a quick…read moreresponse, a solid quote and door-to-door delivery for my mower. Would use them again.

I had an outstanding experience with Beach Lawn & Garden in Virginia Beach…read more I brought in both my Ryobi 40V string trimmer and my Ryobi 40V mower at the same time after they developed unrelated problems within a short period of each other. From the very beginning, the staff was professional, knowledgeable, and exceptionally easy to work with. The trimmer needed a new motor and switch, which they replaced under warranty. The mower had a much more difficult issue... would no longer start, and even after extensive troubleshooting, the exact cause couldn't be determined. Beach Lawn & Garden worked closely with Ryobi throughout the warranty process, kept me informed every step of the way through both phone calls and emails, and made what could have been a frustrating experience remarkably easy. I also appreciated that they were upfront about the $40 diagnostic deposit for each tool, and once the warranty work was approved, they promptly refunded the full $80 without any hassle. In the end, Ryobi chose to replace my mower with a brand-new current-generation model, complete with two new 6Ah batteries and a new rapid charger. While that was Ryobi's decision, Beach Lawn & Garden handled the entire process professionally and made everything go smoothly from start to finish. To top it all off, they were kind enough to hold both of my tools for a few extra weeks while I was unable to make the trip to Virginia Beach to pick them up. That level of customer service is increasingly hard to find. Beach Lawn & Garden has earned my trust, and I wouldn't hesitate to recommend them to anyone needing service, repairs, or warranty work on outdoor power equipment. They are knowledgeable, communicative, honest, and genuinely care about taking care of their customers.

I went in to ask them about what they do with RYOBI what I'd need to return a dead battery under…read morewarranty. I was just going to ship it myself after I can contact RYOBI smh that's another review lol.. anyway they told me they would do everything for me there, claim and all! Their customer service is so on point I legit thought they actually wanted to do all of it for me and not just could do it. So along with everything I've been told about this place and now this visit I will definitely be recommending them!

I had to take my EGO 56V self-propelled lawn mower to Capital Repair Services in Virginia Beach,…read moreand they sent it to their Richmond branch for repair. The Richmond team worked directly with the manufacturer to quickly diagnose the problem, obtain the necessary parts, and complete the repair in a timely manner. A special thanks goes to Pete for taking the time to identify that my mower was still covered under the manufacturer's warranty. Because of his attention to detail, the entire repair was completed at no cost to me. The professionalism, communication, and customer service provided by both Harry in the Virginia Beach and Pete in the Richmond branch were outstanding. I highly recommend Capital Repair Services to anyone needing repairs on their outdoor power equipment.

I took my Ego lawn mower to this place after an experience from another repair company that left me…read morefeeling very uncomfortable. My mower was less than 2 months old but needed to have the self propelled mower replaced as it was defected. The first place on the list that would repair Ego mowers was this other place that had a 30 dollar deposit which would be refunded after the warranty covered the repairs. What made me uncomfortable was the fact that the wait was over a month before they would look at it. Not only that, it would be sitting outside in the elements (or a somewhat covered area still outside). It was the hottest time of the summer and I felt with an electric mower, it wouldn't be good for the components, the fading or whatever would occur in that months time. I didn't like that and called Capital. Capital answered right away and said they could have it seen in less than 2 days and repaired as soon as the parts came in. I was looking at a week vs over a month. Their deposit was 60 dollars however I didn't care about that because I knew it was covered by ego. Everything went very smooth and a week later, my mower was fixed and back to brand new status. It was actually better than new because the motor to the self propelled was defected from the beginning. I got the deposit back with no hassle and was on my way. I was thrilled with the service and for certain would be taking my equipment back here if ever needed. Oh, I did mention to them the other place had my mower outside and he was shocked to hear that especially with an electric one. He took me over to the warehouse that was an actual building and showed me where my mower would be. That was the icing on the cake! I highly recommend this place for your repairs.

Here's a tightened, more publication-ready version with a sharper edge and cleaner flow:…read more When the pull cord on my Toro lawnmower gave out, I decided to leave it to the professionals and brought it to Land & Coates for service. That proved to be the right call. The service department is staffed by people who clearly know their trade--knowledgeable, efficient, and easy to work with. Just as important, they respect your time. I was quoted a two-day turnaround, but the mower was ready in a day and a half. In a market where service can be inconsistent, Land & Coates delivers straightforward, reliable work at a fair price. Whether you're in the market for new equipment or simply need dependable service, they're a solid choice--and one worth supporting locally.

Outstanding customer service at the Bonney Rd location! Called with technical questions concerning…read morean old 3hp Briggs & Stratton Engine on an Ariens Tiller. Eric, in the Service Dept was extremely helpful in explaining the solution to my engine issue, and gave me easy to follow instruction over the phone to get it back running smooth. He and the previous employees I spoke with were all very courteous and demonstrated uncommon patience as I tried to explained my problem. Thanks!

I took to lawn mowers on Tuesday both weren't running. He called on Saturday and told me they both…read morewere ready. I went straight home changed my clothes and cut my gas. Lawn mower ran like new again! Thanks

From the owner: Craftsman 6.75 self propelled mower read more

Want to pass on my experience and you choose if you wish to take a chance with these people. My…read moreriding mower started bucking like it wasn't getting enough gas. Called and spoke with Douglas who came to my house. He took apart the carburetor and found he couldn't clean it out entirely and it needed to be replaced. He gave me the information on Amazon and I ordered a new kit which turned out to be a cheap Chinese product. Texted him back a few days later and he didn't reply because he does not answer texts as I found out later. I called him a week after and he said he would send out his son. Brandon came out and replaced the carburetor. When it was done it was idling higher than normal. It made put-put sounds like an outboard motor and actually backfired once. Brandon told me he had to go abruptly and said to call him the following day as he would return. He said the valves were the problem and quoted me additional costs. I called him the following day and he gave me a time period later that day when he would call me back and let me know when he would be coming out. He never called. I texted him asking to make and appointment and he never responded. The only thing they did right was cashing my checks. I called my old mobile repair person. He gave me a list of what they did wrong from ordering an inferior carburetor to how it was not properly installed and or adjusted. After retiring, I am always trying to save a buck and it was my fault for having faith in these two "persons." I should have seen it coming that when dealing with Douglas and his attitude. What kind of people take an elderly person's money and not complete the job nor even return a call and texts? I should have gone with my old mobile mechanic as it is a professional and veteran owned business. Trying to save myself some money cost me more in the end.

Amazingly, my totally negative review from a year or two ago has completely disappeared. How'd…read morethey do that? For goodness sake, do not hire this company. They took my money and ran. Never showed back up with parts after I went ahead and paid them in advance (my mistake) and provided a very generous tip.