I'm honestly disgusted. This is probably been the most unprofessional place we've ever dealt with. It mostly has to do with the current owner. He is probably one of the most disrespectful human beings I've ever encountered. The that he treated my husband is so unprofessional and rude. I would never recommend this place to anyone! if I had a recording of our phone conversation, I would post it! Absolutely atrocious! Only come here if you plan on spending 1000+ dollars as they keep your lawn mowers for 4+ months! read more

I love Hank and his grandson but I think they took a break. My lawnmower worked well after repair by Hank.

Quality service and reasonable price but expect a few week turnaround because he is pretty much a one man show. I will give Capital (Hanks) my future business! read more

Knowledgeable professionals. This isn't a boutique, this is a mower repair shop and they know their business. Fast helpful diagnosis, fast follow-up, and great service. Decent enough pricing that I will be bringing the riding lawnmower back to them as well. read more

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Don't use Hank's; they're liars and do not keep their word! They screwed me over! I called them to see if they had a ignition coil for my mower; they said they had one left. I told them I live in North Carolina and asked what their return policy was because I had not tested mine yet. The attendant (I have since found out he was new) said "if it's not damaged you can return it." I then drove across VB to get there before they closed and bought the cool, which was already open. I kept the receipt but did not read it. Yesterday I drove over 70 miles to return it just before they closed and they refused. I told them I bought it specifically because I could return it based on your employee's statement. I want my money back and I am pissed how much gas and time I have wasted! read more

I spoke to whomever answered the phone at Hanks and told him I had stripped the bolt holding the blade on my Honda push mower. He told me they could not fix that and I should buy a new mower. Beach Lawn and Garden fixed my mower in one day. Thanks! read more

Good friendly people, but very expensive. If you need your mower repaird, might as well buy a new one because the repairs are far and beyond what you would be expected to pay. I will never go there again. Save your money!!!! read more

If you have gas powered tools and you want to run well this is the place to take them. They are truly committed to making you have a positive experience and your equipment run like new read more

H.O.P.E.? As in....hope we fix it right the first time? Dropped off a Craftsman push mower that had the blade come loose. Very rude at the counter and didn't bother to tell us that they were back logged. A week later, of course first thing out of their mouth was that it wasn't covered by Sears warranty and that we did something to it. He was just going to reattach the blade. Yeah well....I could have done that! More was wrong with it where the blade wouldn't stay on.....that's why I dropped it off!!! So obviously they didn't really look at it, yet somehow have an opinion about warranty....go figure. So they looked at it more and replaced the pulley attachment and put a new blade on it for $90. I go to use it the next day and it doesn't self-propel anymore. I take the belt guard off and see where they didn't bother to put the belt on the pulley attachment. AND...the belt got damaged from just riding on the outside of the pulley. So I just ordered a belt from Sears Direct. I will take it all apart and fix it myself. So everyone, save yourself the trouble of using these people. It will be nothing but a giant heartache. Something this simple shouldn't be this hard! Basically, they are just a bunch of rude assholes who can't fix your equipment....... read more

Every time I've taken a piece of equipment they are prompt courteous and delivery when promised. No complaints and would continue doing business with them. read more

They did not stand behind their work and Matt wanted to charge me just to look at the mower. I was sore disappointed.

Very knowledgeable staff and excellent customer support. I have utilized them for the past 20 years and have been 100% satisfied with the service. read more

This is the s cone time of me taking a mower to hanks yard hey always treat me well. Repairs happen quickly even when supper busy.

The guys at Hanks are really good - at making excuses. Last year, my mower wouldn't start and I took it to Hanks. They repaired it, and the man at the counter explained that using the typical gasoline from a gas station will foul a motor because it contains ethanol. He told me I needed to use an additive called Sea Foam (that they sell in the store) in my gasoline to prevent ethanol's harmful effects on carburetors. Recently, I took in a generator to them because it wasn't running properly. Once again, ethanol in gasoline was blamed. When I questioned how that could be, since I had been mixing Sea Foam into my gasoline faithfully, he said that Sea Foam doesn't work for that. I told him that it was a rep at his shop who had told me that, and had sold me some, but he said, "I don't know who would have told you that - it's not true." OK, so I got bad advice. I left my equipment with them for repair. I called every couple of weeks, but apparently they were back-logged, because it took all summer for them to get around to working on it. Finally, they fixed the ethanol-damaged carburetor and called me to let me know it was ready. I told the man that I wouldn't be able to come by until the next week to pick it up (I was vacationing out of town when he called), and he said that would be fine. But when I came in to get it, I was shocked to be charged a storage fee because I was a few days "late" picking it up (mind you, this is after I waited all summer for them to do the job); he explained that the storage fee policy was in the paperwork I'd signed. I protested that the guy I'd spoken to on the phone had said it was OK to wait, but I got the same old excuse: "I don't know who told you that, but it's our policy, no exceptions." When I asked to speak to a manager, I was told he wasn't available, but he said he'd make sure he called me -- No surprise, I was never called. The bottom line is you can't believe anything they tell you, and whoever you are talking to will say the last guy you talked to was wrong. As if all that wasn't bad enough, all but one guy I've dealt with at Hanks are frankly jerks, with absolutely no sense of manners or good customer service. They're rude, curt, incompetent, and/or uncaring. The utter lack of common decency or concern for customers at Hanks means I cannot recommend their services to anyone. I certainly won't be going back. read more

Great communication from the moment they picked up my 61 inch Grasshopper--excellent performance-customer satisfaction and dedicated to get the problem repaired. read more