Ethan, Trevor and Jordy were all super nice and helpful! Massive selection, excellent quality and good value on every product imaginable. I could browse in this hardware store for hours. read more

Excellent service, attentive and knowledgeable and friendly staff. There is always someone available to help with any project.

We just got our screens today, 2/07/2025. We placed to order on December 15th, 2024.As soon as we got home and I mean the second I unloaded the first screen it started falling apart. The center brace fell off and we couldn't get it to stay on. In addition, all of the center braces were installed in the wrong direction. They should be horizontal but were all installed vertical. The cording that holds the screen in place is falling out all over and I have to keep reinstalling the screen. $600 and I got crap. SIX HUNDRED DOLLARS! So because the braces were installed in the wrong direction, the screens are bowed side to side, and there are big gaps around them. I'm pretty upset because there has been nothing but problems since we placed the order. No builder to make the screens but nobody called us. Materials back ordered but nobody called us. Dropped in to. Check status, since nobody was calling us and was told all but one screen was done. I told them I would be back to pick them up. Went in next day and was told there are still three that are not completed. I said ‍ and left. They finally called the next day and said they are all done and ready for pick up. This has been a very stressful situation. The stress has made me physically ill. The screens are total garbage but we had to install them because we cannot wait any longer. I hope this is an eye opener for people so they DO NOT BUY screens from ACE hardware. read more

5 stars for knowledge, professionalism, selection and patience! They always have what I need, give helpful advice, and provide service with a smile. Joey installed the diaphragm for my pool cleaner while he watched a YouTube video (instead of directing me to do the same.) He opened the chlorine container for me. He was jovial and not condescending. Checkout is always pleasant and a breeze. They may be a national chain, but they act like friendly neighbor. read more

This was place has everything AND...is locally owned! Extensive patio fireplace and outdoor grill equipment!

This is one of best Ace's I've ever been in; Go a bit out of my way for this one but really worth it; guy on paint counter ( formerly from Kansas) helped me not only with color match but also wS able to Open my key fob for a new battery saving me a lot of time driving to dealership in downtown Tucson to figure it out The store almost always has what u need in stock and entire staff if very versatile in their knowledge of things Rick Saddkebrooke read more

My name is Don B. and a Veteran. I shop at my local Ace Hardware in Oro Valley, Az.. I recently had a slight problem. and needed help, I stopped in and talked to Bill. he referred me to Abby, she was able to answer and solve my problem. I also want to thank Mathew, a cashier. Thanks too all for the great service they provided. Thanks. Yes it's true "ACE The helpful place". read more

This is a local hardware store that carries most things needed for a small home repair project. The staff is great and knows where everything is at in the store. The paint department here is also good and they are very helpful. I wanted one coat paint that would take care of a few problems. The employee working the paint department had decades of paint sales experience and I truly got one coat paint. With the sale they had going on it was cheaper here than at a big box store. If you live in the area and need something quick give this place a try. read more

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(Theme song to Andy Griffith Show plays) Every time I come in ACE hardware I'm reminded of an America I know and love. A friendly, helpful, knowledgeable and equally enthusiastic group of like minded individuals from every social strata, culture, or whatever you as a being identify with. All there with a shared vision and goal, to help each other find purpose in accomplishing detailed and difficult tasks that improve our selves and our surroundings. Sounds Woo woo, yeah. However, as a person who likes to get things done my particular way at my particular speed, I've very rarely been disappointed by the selection and equally if at times more importantly, the service individuals who , if they cannot find the answer they will put their ego aside and ask another person so we all learn. A good habit to follow. ---- Cut to the Chase ------ - I needed plexi glass cut to certain specs and was actually directed here by a "big chain" manager when I was dissatisfied with his answer of "we don't do that here"...(After smiling at him for what felt like an eternity, he told me to "go to ACE" under his voice, so as not to be heard I estimated by the Corporate soul crushers. Thanks ACE! read more

I took some OEM key blanks to be cut. The person that does the key cutting said that "they cannot cut keys unless it was with their blanks". I asked why? He said "company policy". I told him that is a stupid policy and he said it was for liability reasons. I asked how cutting a Ford OEM key could be a liability. He did not (could not) respond. The man was a jerk and ACE Hardware just lost all my business. I went to Home Depot and the key guy there cut them for me with no problem. read more

I'm not one to write a review but I must recognize Randy and Ace Hardware on 1st Ave in Oro Valley. Randy could not do enough to help me. He never made me feel rushed and actually took the time to explain the reason he suggested the things he did. I felt like I had a personal shopper. I would recommend him to anyone shopping there and would look for him next time I'm there. The store itself was clean, organized and easy to navigate through. Everyone there was friendly. I was also impressed with their selection. I didn't know if I'd find everything I needed but I sure did and then some. I really enjoyed this store! read more

Brought a package of fasteners to this Ace which I had bought from another location. The cashier claimed they did not cary them and could not return them. I explained to her the exact product was hanging on their shelf in the identical packaging. She insisted that they were different. They aren't now I have to drive from Ace to Ace. Don't shop at Ace go to Home Depot or Lowe's and avoid these frustrations. Plus Ace is expensive. read more

This Ace has got to be the friendliest, cleanest, and most well run home store I have ever been to. They have free popcorn up front and the sales staff all know exactly how to help without being pushy. They let you walk around and come up to you if you look like need help but don't continue to bother you if you tell them you've found what you need. Also they have a large selection of keys and are pretty darn fast and making copies. read more

Worst Ace Hardware I've ever been to. Ace elsewhere has always been good. No one greeted me and when I did find a lady to help she was negative and rude and it took all she had to somewhat assist. Going to Home Depot or another ace if I can find one read more

Good service. Needed four metal poles cut down to size. Went in, took 5 mins and $5. Well worth it!

"Ace is the place with the helpful hardware man" and this one is a smaller one in a strip mall in Oro Valley. There is always plenty of parking right out front, and I have always been greeted as I walk through the store. In addition to the normal things you find in a hardware store, Ace always has a few interesting and different items. This particular Ace also sold Christmas trees and local handmade items at Christmas time. Definitely the place to go if you don't want to head to the big box store down the street. read more

I am a big fan of this Ace Hardware store. First ( and most important ), they have free popcorn as you walk in. Second, if I bring the kids, they give them cookies. Third, they are very friendly and helpful. read more

Always pleasantly surprised with the good customer service and wide variety of products

Good Luck with shopping for Christmas here ! I received a flyer for " after Thanksgiving event ! ". The first salesperson I meet -immediantly tells me that, the item I was shopping for " has not come in from our warehouse and I really don't think we are going to get those in. Infact, quite a few items from the flyer did not come in, maybe try another store." Methinks definitely not . . . read more

Total jack! Rude manager. Went in and asked for empty boxes for a move. Nice employee told me to come back on certain day at certain time and pointed to spot on floor where the boxes would be. Went back. Boxes there. I bent down to pick up a few. Manager (had name tag on) said no, can't do. He pointed to an aisle where they were for sale at 99 cents a piece. What happened to manners and RECYCLING? Why should I spend more money and add to the carbon footprint when the empty ones were right at feet? Grow up and stop being so greedy Ace!!!! read more

A new store that's inviting and well stocked. Inviting in every way except price. All items in the store are very pricey. Ive never been to a more expensive hardware store in my life. I cant imagine what the owners were thinking when they established prices. There are alternatives in the Oro Valley area that are much more reasonable...WalMart and Catalina Hardware come to mind. read more