I am so disappointed in the service, or lack there of, that I am receiving from this company. I…read morehired them to redo my roof and less than a year later it is leaking in several places. I have been trying to contact this company for 3 weeks to no avail because Roger Romero will not return my calls, emails or texts. Please do not consider hiring this company unless you want to find yourself in a similar situation. Disgusting and sad. Roger Romero Roofing is the wrong choice for our growing El Paso market!

Mr Romero was highly recommended by my the appraiser for my insurance company. When she asked me…read morewho was going to repair your roof, and I said Roger Romero Roofing, she not only gave me the approval in one hour but also told me we like working with them and would give a full roof replacement and to take it because Mr. Romero does a great job! Indeed, I found the case to be true. He was timely, professional, courteous, and knew how to work with the appraisers. He texts (!) and for a busy person like myself, it helps! He finished the project exactly when he told me, and I did refer my neighbor as well. Everytime I have had hail, he not only checks it, but also does it quickly...all I need to do is text him. I cannot tell you how pleased I am with a professional as him and his company. I would highly recommend him.

Kings Aire did a fantastic job in regards to their technician- Christian Perez--so patient and kind…read moreabout explaining everything and very quick to get the job done!! In regards to communication, this may need a little bit of work, no calls on updates of when parts would arrive (had to call to check more than once) or when when date of repairs would be done--also, was called about a service I did not order and was repeatedly told I did, come to find out the customer service representative for Kings Aire called the wrong number, but did not even apologize for the confusion. (to be fair I did come off as frustrated on the call, as I was worried about being charged for an entire new unit, so not my best moment either), but an apology would have helped level the confusion, especially in the customer service field. All in all, I will definitely recommend Kings Aire and use them in the future and thank you for your work! it is appreciated!

Unfortunately I am having to cancel my membership with this company. I had an 8am-noon scheduled…read moreappt. I called at 10:30 am to be sure the appt was still scheduled. I was assured it was while stating the tech was at a call before me and I was next. I received no further communication. I attempted another call after 12pm just to have to leave a message. I still didn't receive a call back. The tech called just before 1pm just say he was behind. I explained to not come out anymore and that I was still waiting for a call from the main office. After finally getting a call back, there was no offer to fix the issue or any care of the situation from either the office or the tech. I had recommended this company to others in the past, and for this to be the outcome after almost 5 years, I regret the recommendations....