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    3-20 Plumbing

    3.0 (2 reviews)
    Closed 7:30 am - 4:30 pm

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    3
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    4 years ago

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    3 years ago

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    Sunrise Plumbing

    Sunrise Plumbing

    (2 reviews)

    7 minutes ago As a consumer, I have the right to know what I…read moream paying for and to try to get the best price for the products & services I spend my hard earned cash on. Apparently Sunrise Plumbing feels otherwise. My retired parents had used this company for over 35 years and Sunrise replaced the swamp cooler, the furnace and the last hot water heater in this house so I had them give me an estimate for a new hot water heater, and also set up an appt for them to service the A/C. I was advised over the phone it would be $1500.00 for the hot water heater install. When I hesitated Carmen advised me that she had held up 'the schedule' to work me in for both jobs at the same time... I thanked her for her consideration. We scheduled a date and I was promptly asked how I would be paying. After speaking to my sister & a neighbor I wondered why the charge was so high as it was almost twice the cost either of them had paid. I made another call to Sunrise a couple of days later and asked for a breakdown of the charges as it was never provided, she did so but it required a call back on her part. I called Sunrise on the morning of the install NOT to cancel or ask if they were still coming (they were late but that was not my concern), I called to see if I could possibly get a better price and I told her I liked the work they did, which I do. I SPECIFICALLY told her NOT to cancel my appt & to make sure they come out because I needed the work done regardless. It required another call back from her to get an answer to my last question and 15 minutes before they were supposed to be at my house I was told by Carmen: 1. No price reduction... I replied okay (I still needed hot water...) 2. No appt.... she/they cancelled it! She said "I sent the guys out to do other work instead because you seem unsure". 3. I was also told that "I should go find someone else to do the work cheaper but to make sure they pulled a permit". Yes, she actually said that to me...WOW. I have over 30 years of great internal and external customer service experience. I have successfully built lasting relationships at every company I have ever worked for. NEVER have I seen such blatant, disrespectful, deplorable and unprofessional behavior from a BUSINESS. Her/their response to a simple yes or no question was uncalled for and spiteful, to say the least. Good luck with that attitude...

    Awesome company. Rudy is the best. Had a cracked sink disposal that needed replacing. Called in…read morethe morning. Had a new disposal installed in the afternoon. Amazing professional staff (Carmen) who handled my request, and Rudy, who did the work. Highly recommend.

    Goodland Renovations - Gas line install

    Goodland Renovations

    (5 reviews)

    I highly recommend MJB Services. The owner, Isaac Moreno, responded promptly to my request to…read morereplace a garbage disposal. He was courteous, communicative, and punctual. Mr. Moreno did an excellent job of installing a new disposal in an unusually tight space under the kitchen sink. The cost was quite reasonable. Note that MJB Services is now under a new name - Goodland Renovations. It offers a wide variety of home improvement services. I certainly will keep the company in mind for any future projects.

    I am SO glad I found MJB Services. I live 800 miles away from my house in El Paso, and am always on…read morethe edge of panic when something goes wrong and I can't be there in person to take care of it. In this case, my water heater started leaking, and was getting worse by the day. It needed to be replaced asap, before it emptied the entire desert of its water supply into my house. By terrible coincidence, my handyman was on vacation, so I found someone else to replace it. Then, shortly before he was scheduled to replace the water heater, that person suddenly turned on me and became very nasty. As a result, I had to look for yet another person to do the job. So I went on Yelp and messaged a bunch of companies. And after hearing back from some, and being ignored by many others, MJB Services was the obvious stand-out for many reasons. 1. Isaac responded to my request immediately. 2. He was extremely friendly and easy to communicate with. It was like talking to a buddy, and that's always a huge plus for me. 3. His pricing was the best I found. 4. He came exactly when he said he would, did everything that needed to be done, and sent me pictures when he was done, which was greatly appreciated. I am very happy with MJB Services, and would hire them to do anything on my property that needs to be done. (They can pretty much to it all.) And once again: Thank you, Isaac. You were great.

    3-20 Plumbing - plumbing - Updated June 2026

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