Had a nice experience here -- good rental options! The representative was kind enough to keep the…read morestore open a few minutes past closing -- unheard of when it comes to Philly manners.

We've been long time enterprise customers. May not be in the future. This last rental reservation…read morewas made a year in advance. When we got to the booth at the airport we were told they didn't have any cars. We would have to wait until cars were returned. We had a wedding and we missed the ceremony. That should never happen. They should always have enough vehicles sitting and waiting in case other vehicles are not returned on time. Why make a reservation if they're not gonna honor it? Maybe I should make two reservations and not show up for one of them. Second, we received a bill for tolls for over $90. It's currently in dispute. We picked the car up at the Burlington Vermont airport, drove 80 miles to and drove 80 miles back two days later. That's the only use of the car, however they claim the transponder number must've been mixed up. As they had a traveling in New York over bridges and highways charging tolls. A very disappointing experience. It will probably be our last with Enterprise.

If you choose Avis be ready for hidden fees and their employees not doing there job when you return…read morethe car. Do yourself a favor and choose any other company. Was charged a gas fee after returning the car full and nobody when you call knows what they're doing either.

Second time I walked 6 blocks to pick up my reserved vehicle and was told they had none left. They…read moreare the most disorganized rental company EVER. They can stick their gold membership in the 'no cars available' file. Going elsewhere

There is absolutely no way to contact customer service! I booked a rental 1 hour before my start…read moretime and for some reason I was not able to get my profile verified in time. 7min after the start time I had to cancel after having paid $186.77 for a 24hr rental that never happened and now am unable to contact anyone for a refund. Since the rental was canceled there is no information for help, no way to contact the owner, or getaround!!!!!! So what happens now? They just keep my money!

One of their drivers parked illegally on my sidewalk. The car is blocking our ability to drive…read morethrough our small philly street. Garbage, delivery and other service trucks can't get through. After a day of it being there, I called 311 and they said to call 911 to get car towed. That seemed like an unnecessary use of city resources and emailed the company's help desk, because they don't have any way to talk to a human being on the phone. I got an email 12 hours later from get around. They told me it would be handled "as soon as possible." An additional 16 hours later the car is still there. I'm hoping a yelp review will get their attention. Company asked for a dm with plate info but their messaging is turned off. Car has California plates and is 7NWS685

Scam do not rent from here. They will scam you out of your security deposit. When you sign the…read morecontract , it says no excessive braking or acceleration. The system they use, they control the narrative meaning.If you hit the brakes one time , they can keep your whole security deposit. It's a scam.

From the owner: *NOTE* - Review our 'hidden' reviews!…read more Philadelphia's #1 in luxury and exotic rental cars. We have the BEST pricing for exotic and luxury cars.

Terminally understaffed. Long lines, long wait. 45 minutes to serve 4 customers. Came back 2 hours…read morelater to try again, same line length. Calling on the phone was less than helpful. Person told us they were sold out and hung up. Had to call again to see if the car was even still waiting. Can you give zero starts?

I Should have read the reviews before I got here I sat waiting at the counter for 20-25 minutes…read morealong with another customer waiting for someone to help us. Well finally someone showed up and it took 10 minutes to get through their process. I can not believe there is only one person working the counter. Cars are not ready!!! The clerk is running around crazy!!! I'm sitting waiting to be helped. Now the lobby is getting packed with customers and no one to help them. It's a free for all. If you are in a hurry do not come here. You will be late to wherever you planned on going. I guarantee it. Update, 45 minutes has passed and still no service. This is ridiculous. Do not tent from this place !!!!!

I had a reservation for weeks to move across the state. The night before the scheduled pick up,…read morethey call and say they have no truck for me and to call customer service. I called them and they were equally unhelpful. Waiting until the last minute, they almost guarantee you will not find a truck anywhere else. Beware renting from them. They have no care for their customers. The truck I did see was very dirty with hair and cigarette butts after having been "cleaned."

This place was just fine. They got me my truck quickly and didn't lag, unlike U-haul. They don't…read morereally do service with a smile, but what truck rental company does? I got in, got my truck, used it for the day, came back, paid $38, and got out. Harmless and easy. Will go back if I need another truck.

I made a reservation to rent a truck from this location to move. I was supposed to pick the truck…read moreup at 8:30 am. I received a phone call at 8:29 am stating they did not have the truck available for me. I had 8 people meeting me to help me move. Apparently when you make a reservation, it only guarantees you the price and not a truck. This is the 2nd time this has happened to me at this location, the first time I found out when I went down to pick the truck up. They are rude, make no apologies and do not try to help find a solution. I had to call another location to find a truck and have my reservation switched over. Terrible customer service.

IF I COULD GIVE ZERO STARS!!!!!! ZIPCAR Took my money thrn deactivated my account like are you fkn…read morekidding me???!!! I was tryna rent for work transportation and yal stealing money??!!!!!! DO NOT USE ZIPCAR ITS A SCAM!!!!!!!!!!!!!!

I joined Zipcar yesterday and booked a trip I need to take on Tuesday to a job interview. Well, you…read moreneed the app to unlock the car and the app simply does not work on my brand new Pixel phone. Nada. I called customer service, twice, and was told my issue would be escalated to upper management and that I would hear back from them in two to three business days. My trip is sooner than that. I just cancelled my membership and book thru Turo instead. Zipcar is a joke.

i got some mechanical work done and G was great and nice he explained everything and how to fix the…read moreproblem

George was quite literally our superhero last night. When everyone and everything failed us for…read morehours and hours on the side of the road, George saved us, our car, and gave us a great story. I would recommend this towing company to everyone in Philly.