DO NOT HIRE - you cannot contact the company, waiting for the shuttle is a bargain at best as to weather ypi will get collected from the airport and then to top it off we received an email when we got home (to a different country) to say we did not return the car. Awful experience that caused so much stress. Terrible company and good luck trying to contact them. WILL NEVER USE THEM AGAIM. Sincerely - 2 kiwi frequent flyer. read more

DO NOT USE THIS COMPANY. They will charge you for additional fees at drop-off so any money saved from not booking directly with a company in the airport will be lost! What a complete and utter disgrace. Today when we dropped off our car, a staff member (Rebecca, a seriously angry red-head) aggressively approached us and almost immediately said 'You are going to be charged a cleaning fee!' When we politely enquired why, she rudely exclaimed it was due to sand (yes, there was some sand, but not an excessive amount and certainly not enough to warrant the $250 cleaning fee she was insisting that we would have to pay). She proceeded to point out the sand to a fellow staff member who rudely chimed in, 'Yeah. Ping 'em!' as if gaining cleaning fees was some type of sport. She continued to act in an inappropriate, rude, disgusting and angry manner to myself, and my husband in front of our small children. We travel regularly and hire cars constantly and we have NEVER been treated so poorly. We were her customers, yet her approach was as if we had stolen the car and crashed it into a ditch (not simply left sand on the mats). Additionally, this is the only time we have been charged in relation to sand. Every other car company doesn't bat an eyelash, since the cars get vaccuumed anyway. We will NEVER USE THIS COMPANY AGAIN. And, we will ensure that our experience is circulated across as many channels as possible to ensure no one else suffers the appalling service and complete rip-off of a cleaning fee. Rebecca should be terminated. She is the absolute worst person I have ever encountered in any service industry. read more

Look, if you're looking for an inexpensive rental car in Brisbane, this is the place to go. I hired a new Toyota Camry for 4 days at a very reasonable price and paid a very small price for insurance. It was just what I needed. The only inconvenience is that you need to get a shuttle to Ace to actually get your car, I didn't have to wait too long... I had absolutely no problems with ACE and would recommend. read more

My wife booked a rental car from Ace Rentals in Brisbane. What an appalling experience. To begin, before we left, we decided to confirm details, only then to be told that we were not insured and had to collect the car away from the airport. We were to land after hours. This was not included in the opening spiel when the car was booked. The phone operator was defensive and argumentative and on two or three occasions had to be talked down before I could continue the conversation. When we arrived at Brisbane, we followed the instructions to find the pickup, but the people on the phone were reluctant/incapable of providing clear instructions or directions of where to go. They were arrogant and unhelpful. Eventually we got to the pickup point and found the minibus that was to take us to Nudgee Road, where the car was. When we got there the car was a grotty little Getz that smelled and had numerous damages. The staff at the after hours office also wondered where the toll card/flasher was (us: "the what?"). Turns out there was no arrangement in the hireage for paying of tolls. Great. Later, I called the hire company to ask what arrangements were made for paying tolls because on the contract there were numerous penalties listed for infringements. One was a $30 penalty for every toll that was not covered. We had not been told about the toll system in Brisbane. In answer to the question: what was arranged, "No wurries, you just register it". "uh, what?" Then a long game of twenty questions ensued, where I had to ask the right questions to elicit information from the supremely unhelpful girl on the phone. Half an hour later, I worked out what needed to be done for the tolls. About the car? Tired, dirty, smelly, and a dodgy engine management system that would cut out. Do not use Ace Rentals if your holidaying pleasure is reliant upon it. The staff at Ace Rentals in Brisbane clearly do not like foreigners (people who are not from Brisbane) or they cannot be bothered with them. read more