AVOID MR. APPLIANCE! Trust the Yelp Reviews! Unfortunately, I called Mr. Appliance Cleveland to…read morerepair my refrigerator starter and capacitor... which based on research I understood to actually be a simple DIY for anyone not afraid to open the panel on the back of the fridge... but I wouldn't dare...and also aware that the parts were very inexpensive, I figured if it was that simple, it shouldn't cost much and took a chance with "neighborly" Mr. Appliance Cleveland because reviews, their website and friendly staff made me feel safe that I wouldn't get gouged. Wrong. The tech spent 10 minutes behind the fridge on the phone with Frigidaire to diagnose then gave me an electronic invoice for $260 labor for a job that takes less than 30 minutes and $247.80 for parts that were $130 in total online for the most expensive OAM parts (they were much cheaper on Amazon, but for the purpose of my discontentment, I'm sharing the most expensive costs I could find at any retailer). Because I decided to decline after questioning the invoice details, I was on the hook for $199 diagnostic fee + $20 restocking fee for the parts. Naturally, I don't want to give them $220 for a 10 minute visit, and I need the repair but don't have time for additional research to find a more honest company at this point, so I will pay them to do the work, but will NEVER refer anyone or use that business again. Read the Yelp reviews and you will find that my experience is not unusual. Correction. The charge was $548 and the technician was there for 10 minutes.

I called and they came the next day. I asked them to call me not my son whose dryer I broke. They…read moredid not. I called and they told me I needed to order a part. I did. My son said we found it was under warranty. I called back to cancel the part in 1 hour. They said it has to be delivered first and then they will charge me a 20% restocking fee. Totally unacceptable. Never use this company. It's all about money

These guys are great. They are quick to respond, friendly, and knowledgeable. They came and fixed…read moreour stove last year, and came to check out our washing machine this year at a days notice. Prices are reasonable and up front as well. Highly recommend using them!

Good team!!! Nice people and conscientious with great work…read moreethic- Thank you! Give them a chance and I believe you will be happy

He was quick and efficient, repaired my washer by taking out a large coin. I was given a quote of…read more$79 on the phone and without telling me how much more I was presented with a bill of $230. He did good work and fast but I was shocked at the price. Make sure to ask for quote BEFORE the repair is performed

My dryer was making a screamin noise for months and then finally stopped working. The lady I spoke…read moreto on the phone was pleasant and made it easy to schedule. Vlad came same day and diagnosed the problem. Ordered parts and they came within a couple days and he promptly returned and fixed my issue. He was thorough and communicated about the repair and the costs. Dryer was looked at and fixed within the same week, 10/10 recommend and will call him again If needed

Always great customer service and good deals on new, used and scratch and dent appliances. Delivery…read moreavailable.

Daniil got back to us within hours and offered to come same day, describing what he expected to…read morefind based on my detailed information, and what he would do. We couldn't do same day, so we met the following morning. Just as hoped, the guy kept it straightforward, honest, helpful and as described. A little context: Originally Sears was out (yes, they still exist). Having repaired a few refrigerators, garage doors and operator control boards myself over the years, I knew things weren't right with these Sears guys (yes, plural -- well, one in training, poor sod). They weren't dishonest, really, just excessive. Especially with cost (...pretty obviously constrained by dinosaur policy -- what felt geared towards getting a fleeced customer to buy a new appliance from Sears). The Sears guys estimated a four-figure two-man project, including for two off-the-shelf generic machine screws, $37 each, parts only. (Still had to pay them for coming out.) Bless their little hearts. I can see how people get bamboozed by this blue-shirted Sears "professionalism". Hearing good things, I contacted Daniil. And in a little more than a day, paid an eighth of the price for way more, better, no-nonsense, good natured, in-and-out service. With warranty. (Sears' job was to be "As-is" for an older-ish appliance in excellent condition.) We're grateful, Daniil -

He showed up when he said he would and took care of repairs to our refrigerator quickly and neatly.read more

My microwave stopped working after a month of using it and contacted whirlpool since it was under…read morewarranty. Whirlpool contacted S & S Appliance to fix the microwave. A repairman wasn't able to come until 3 weeks later and did not have the right equipment after knowing what was wrong with the microwave. Was scheduled an additional 2 weeks later and cancelled without letting me know a reason. Scheduled me another week out without checking with me to see if that was a good time for me. At this point I tried calling their office to get a reason why and left a message and my email for them to contact me back, never responded back. I called whirlpool to get another repairman out with another company and they had my microwave fixed 2 weeks later rather than 6 weeks like S & S. No reason I should've been without a microwave for almost 2 months.

Failed to repair the LG refrigerator charged us over 600. Rude, unprofessional and will take your…read moremoney and leave you with nothing.

A+ in all areas. Dave talked to me on the phone, ordered the heating element part that I thought…read morewas not working. He came to install it, and the part was the broiler element, so needed to reorder. Dave was kind, patient, and thorough. He replaced the part in good time, and I wrote him a check. Dave travels to different parts of CLE on certain days. I recommend.

From the owner: For nearly 20 years, repairing and service of of all major household appliances in NE Ohio. We…read moreservice refrigerators and freezers, washing machines and dryers, dishwashers and disposals

I dropped off my expensive, 4-year old, Dell All-In-One desktop that kept crashing. Even though…read morethe company specializes in laptops, they had no problem taking my computer in and repairing it. The repair was quick, and efficient. Importantly, the price was right! Dany, the owner of the business, is friendly, very knowledgeable, and quite helpful. He's a real pro, and I have no intention of taking any of my computer equipment anywhere else for repair. Certified Laptop Repair is the best!

The staff and there was friendly and nice and kind very informative and layman terms and the prices…read morewas these enough and not very costly will return again a happy customer.

My washer was down for 2 weeks as another repair service could not "get the part". I called Metro…read moreand they came within 1 day and there was no part needed! It simply needed balanced. While Marty was there he noticed my dehumidifier was leaking and fixed that too! Wonderful Service - I will never use anyone else again!!!

From the owner: Over 45 years experience in repairing commercial and domestic appliances for less costs. Most…read moreof my calls are from customer referrals.

Huzzah! 1) Made an…read moreappointment quickly. 2) Showed up a a few minutes early. 3) Fixed what ailed my dryer without trying to upsell me on anything unnecessary, explained everything, including how to avoid calling them again for this issue, and didn't charge much. 4) Fixed a freezer that I randomly asked his advice about, after explaining how I could fix it myself (I opted not to, due to the inconvenience of leaving it unplugged for 24 hours), and did it without charging the extra fee for the service call. 5) Was very friendly and hyper competent. In short, I never expected to bee this excited about an appliance repair place, but these guys were great. Will definitely be calling them again (hopefully not soon!) the next time something breaks.

Misdiagnosed my dryer, and bad mouthing the brand I have.. over priced for crappy serviceread more