Dr. Lam is: personable, caring, thoughtful, approachable, reasonable, flexible and family focused…read moreas well as being a incredibly intelligent and up to date physician. I can't imagine seeing anyone else. I wish there were more like him.

If I could select more than 5 stars for Dr Lam i would. Dr Lam is a rare gem., He is one of the…read morebest physicians I've known in Sutter Health and beyond. I've tried other care centers and physicians, but Dr Lam always stand out from the bunch. He is professional, understanding, knowledgeable, and actually cares about his patients. He listens to your concerns, and make sure he addresses them well by taking action to resolve them. I had some medical issues in the past and thanks to Dr Mark Lam I'm now better. I've recommended him to my family and friends. All the stars to a physician with outstanding patient care that shows. Thanks Dr Lam for all you do.

Very caring, professional and helpful. All a patient needs…read more I'm new here and look forward to many good years of service. S

I was so impressed with my experience at this office. I was seen right at my appointment time, I…read moredidn't have to wait to speak with Joe, and he really took his time getting to know me and listening to my health concerns. He was very thorough and knowledgeable.

Dr. Gonzalez: I have requested a new pump this year but your office has not provided any assistance…read morewith this process. Not only have you failed to provide me with assistance to get the medical equipment I need, your office has ignored requests to send the information and complete this process. We cannot complete this process without you, because you are the process and are supposed to be completing this without me. If you are unaware of the proper steps in this process, you should not be responsible for any patients whose lives depend on you to complete your job. In the realm of healthcare, patient-doctor relationships are built on trust, empathy, and competence. However, there are instances where the bond of trust is broken, leaving patients desperate for the care they need to survive. This highlights my experience encountering gross negligence and incompetence from Dr. Andrea Gonzalez. The failure to provide timely assistance and crucial medical equipment has placed my health at risk. I believe other diabetics should be informed before proceeding with this office. I do not write this review with vengeance, but with genuine concern for anyone considering her as your doctor. In June 2023, I met with Dr. Gonzalez to discuss the renewal of my insulin pump and sensor - Omnipod 5 and Dexcom 6, standard medical devices. From the start, her office mishandled the paperwork, leading to confusion regarding insurance coverage for the devices. Then, her office incorrectly filed the request as a prescription instead of classifying it as durable medical equipment. I was told I would have to pay out-of-pocket each month, which raised doubts, as I have never been charged for these essential devices before (I've had type 1 diabetes for 18 years). I took it upon myself to call United Healthcare and navigate the complexities of the process, as Dr Gonzalez's office stopped after they informed me it would cost out of pocket. Enduring countless hours of phone calls with different departments, I discovered the cause of the delay - her office failed to submit a prior authorization for the medical devices. I requested the office to rectify the situation and resend the necessary documents. The situation escalated further when her office refused to cooperate and became unresponsive. My messages began to go unanswered. When calling the office with the assistance of United Healthcare, I (and the reps) was met with an unhelpful attitude from the receptionists. I have emphasized to Dr. Gonzalez the consequences of not having the insulin pump and sensor. I am facing the real possibility of life-threatening complications due to the mismanagement of her care. I have continued to reach out for help, only to be met with silence and indifference. As a result of Dr. Gonzalez's negligence, I have put in over forty hours of phone calling with United Healthcare, 3-5x per week for 2-4 hours per call from July 5th-present (it is still currently in progress). Multiple United Healthcare reps who have witnessed the gross misconduct from her office have informed me I am not supposed to involved with this process (provider's responsibility) and encouraged me to submit this complaint to the medical board to make sure she and her office takes accountability. In the medical profession, doctors take an oath to prioritize their patients' well-being above all else. I believe that Dr. Gonzalez's lack of actions represent a flagrant disregard for the principles of medical ethics. The appalling treatment I have experienced exemplifies a disheartening breakdown in the the type of relationship Dr. Gonzalez provides her patients. The failure to provide necessary care and assistance during a life-threatening medical situation is unconscionable. Patients with chronic conditions deserve a compassionate and competent healthcare team to help them manage their conditions effectively. From my experience, I do not believe Dr. Gonzalez's office will provide that for any diabetics

For years I struggled with the problem of severe night sweats. After many attempts by various…read morephysicians, and no solutions, my GP recommended Dr. Gonzalez-Falero....... She was amazing! She adjusted my meds, and I've been "sweat free" ever since! I'm sleeping through the night with no issues!!!

Doctor Bains is the best! She is the doctor for everyone in our family. She takes great care of us.read more

Dr Teng provides me with excellent care! I've been her patient for 4 yrs! She is my Primary Care…read morePhysician with excellent credentials. The office staff is always very friendly and professional! They respond very quickly to my calls and schedule my appointments often same day or next day. Dr Teng is very professional, knowledgeable, friendly and I believe she displays a sincere care for me as a patient. Christopher Cline 04/30/2026

Angela at the front desk is rude. Dr. Teng was great but recently changed her availability to only…read moreWednesday and Friday morning in person and phone appointments. This was not the case when I originally switched to her as my primary care. Dr. Teng also charges for phone appointments which I guess is something new. I had a sleep study done and was told I needed an appointment to go over the results. I told Angela just send me my results. I don't need someone to read it to me for a co-pay. I called today to get scheduled for my free annual physical and Angela made a point to say "Doctor will not be filling or renewing any prescriptions or discussing and other concerns." I should be able to discuss topics with my doctor during my visit. Due to lack of availability and front desk staff being rude I will find a new Doctor as I was also told.

I met Dr Hupp at the Seattle Airport of all places. Yes it was a random meet, but I had just lost…read moreboth of my parents, so I think of it as a chance meeting. Two strangers waiting for their flights to destinations unknown. Dr Hupp sat by me at the airport and we started talking about places we have been and where our final destination was taking us. I explained to him I was on my way back from Alaska and just lost both of my parents to cancer. He listened kindly and then informed me he was a grieving counselor. Gave me some good advise and I asked for his business card and was going to seek help through this nightmare of a situation I was going through. This encounter was a miracle and Dr Hupp was the reason for my first steps into healing. Thanks Dr Hupp !!!!

I can corroborate at least the first part of the review from 7/19/2017; Dr. Hupp and his…read more"associates" do not return phone calls, nor do they even answer the phone! I've called them 5 times over 2 days, trying to get more than a voicemail, to no avail. I'm trying to get a student assessed for a learning disability, and these jokers can't even answer phones; I wouldn't trust any assessment they give, even if they called me back right now and gave us the appointment for free!

Dr. Li does not listen and has a bad attitude! Dr. Li does not discuss why your taking a…read moreprescription and when you ask for a med he gives a very small amount and put STOP taking the other medication which was your most needed medication. Then he angrily stomps out of the office in front of you with no indication the appt was over. He cancelled a medication prescribed by my Primary Care Doctor. I do not recommend this doctor.

I've been to this office a few times and really like Nakisha and Beto her assistant. Always very…read morewelcoming and kind. They listen to my needs and they make the referral process easy. The office staff is also very pleasant.

Doc is grate the office lady s is the best super helpful, kind considerate, helpful great doctors…read moreoffice to come to

This new location is a circus! Very unorganized, people in the waiting room for over an hour. Dr…read more Dhaliwal has absolutely NO bedside manner. None. He leaves his office door open to discuss your medical history. Which the check-in and out area is right by his door. He speaks with a strong accent and soft spoken. Trying to check out, was a mess! I was so confused on what I was supposed to do, all in between him yelling at the nurse to help him with something, NOW. After your appoinment, he goes to the check out window and discusses what needs to be done, ordered and what is going on.....ALL in front of the waiting room!! HIPPA is not a worry at this place. They talk about other patients out loud and the staff cannot find anything. It is complete chaos. I feel really bad for the two nurses in there, they were super nice and you could tell they are stressed. There is NO room in the new location, everything looks old nothing is new. I needed a drink after this visit! I will be looking for a new doctor.