dr Hearn at urgent care was amazing. she is very capable and great bedside manner. I felt very…read morecomfortable with her diagnosis. I would go there again if needed.

I had an extremely frustrating experience with this doctor's office, and unfortunately, it feels…read morelike patient care is far from their top priority. Trying to schedule even a basic appointment is a challenge in itself--you can expect to be on hold for 60 to 90 minutes, only to sometimes get disconnected or transferred without resolution. It's incredibly disrespectful of patients' time. The entire process feels driven by volume and billing rather than genuine care. Communication is poor, follow-ups are inconsistent, and there's little sense of urgency when it comes to patient needs. Instead of feeling supported, you're left feeling like just another number in a system focused on maximizing profit. A medical office should be a place where patients feel valued and cared for, but that is not the experience here. Between the excessive wait times just to speak to someone and the overall lack of efficiency and compassion, I would strongly encourage others to consider alternative providers.