My whole family has had nothing but great experiences at Achord. The doctors and staff are all friendly and the selection of frames is great. read more

This place has tons of hidden fees . To get fitted for contacts you go for initial exam and then again one week later when the contacts come in so they can examine the contacts in your eye. Total money grab for a follow up appt. You can find better eye clinics for sure in the area. read more

I came here after being referred by word of mouth. While some parts of my visit were really nice, other parts fell short of expectations. What I liked: -State of the art testing -Quick appointment with little waiting time -Exam Rooms and waiting areas were clean What I disliked -Very limited men's frames selection -While the staff was nice, they were not very personable. It didn't really feel like I was talking to a person, rather just a robot that was ready to get me out the door Overall, I left the place feeling very meh about it. As someone who was coming in for the first time I felt no attempt from anyone to try and build rapport. If you're someone who is antisocial and doesn't like your doctor talking to you much, then this place would be ideal for you. . read more

Not the best eye clinic. There are better choices. The glasses cost too much and customer service was poor.

Shonda Achord is without about the very best optometrist I have ever been to. I always get the very best in terms of professionalism. I have been elsewhere but many times was not satisfied. I have recommended her many times over the years to my friends and family. read more

Outstanding establishment & awesome staff. I recommend this place to anybody & I never leave reviews!!

I've been going to Dr. Achord since I was in 5th grade. Now in my time of coming here I've not always seen her. She has the best staff and I trust them. Very helpful and kind people. read more

In my opinion, do not go to this place if you are.... I tried to give this place a chance despite the reviews I read...however after the sale and at pick up I was treated differently, ...i HAD TO ASK FOR A NEW CASE....THE ONE SHE WAS GOING TO GIVE ME WAS WORN...no eye contact from staff or acknowledgement!!! I paid over $600.00+ for my glasses...I should have stuck with Costco! but I could not find the glasses I wanted...so I choose this place the reviews were horrible, but sometimes you want to formulate your own opinion, it's all true...but I wanted to give this a CHANCE SINCE MY WONDERFUL FRIEND WENT THERE AND GOT THESE AMAZING GLASSES... and she loves this place...we are not the same race...I did not think this mattered...I bought bells and whistles with my glasses so I got a scratch on them I ask my husband to drop them off LATE January...it's February 24, so I called to see if my glasses were ready...the receptionist proudly says, the are ready...they have been ready since 02/09/22..."no one called" she asked! ...you got to be kidding me..."I AM SORRY SHE SAYS"...IS YOUR NUMBER 000-000-0000, YES...what difference does it make no one used it to call me!!! read more

With so many eye doctors in Baton Rouge, I highly suggest you choose a different office. I have been wearing glasses/contacts for 15+ years, I have been to several doctors, and have never had a terrible experience until I went to this clinic. After multiple returns after my initial visit they still could not get my prescription right. I was suffering from very severe headaches on a daily basis, I called the office because I knew it was my eyes, and it took them 10-ish days to return my phone call!!! I went to a new eye doctor and found out not only was my perscription more than a little off, they had completely missed an astigmatism in one of my eyes, AND given me eye drops that never should have been used with contacts in the first place. Please save yourself time and money by going to a different eye doctor. Just a side note: I politely called and asked for a refund since I had to pay out of pocket to see another doctor. They declined stating that they "treated" me. They were willing to see me again but after 3+ times and not getting a return phone call when I was truly sick with terrible headaches, I thought it was in the best interest of my health to seek another doctor. read more

I usually do not review places. But I've had it up to here with this one. I went for a new patient eye exam recently. I was not given the option nor told that I had the option of the Optimap service. Basically it saves you from having your eyes dilated. While I appreciate that service being available, I was not told that a) it would happen, b) there was another option, and c) that most insurances won't cover that particular part of an eye exam. So I was charged an extra $40 for that, that insurance would not cover. Then when I was trying to figure out the best prices on contacts, the older lady who 'runs' the front desk was quite rude to me. I asked if they offered any form of professional courtesy (my father is a physician, and my current optometrist does this) and without missing a beat she said, "No." Usually professional courtesy is a form of discount that has to be discussed with the doctor, it is not something that most people ask about. Secondly, when I was trying to get prescriptions for my contacts, she snippily cut off the younger girl working at the front as she started writing them out for me and informed her that I could not, in fact, have my prescriptions written, because I had to decide on a type of lens. I had daily contacts and 30-day contacts. Those are not mutually exclusive as far as writing prescriptions go, and the younger lady had to correct her elder. Then, when ordering contacts, I was told that insurance would cover $130, and that if I didn't use the whole $130, that the remainder would be unusable after part was used. I just wanted one box covered by insurance, but they convinced me to buy two boxesand use the insurance credit. I was totally fine with that. I had to pay another $30 for the contacts, but overall, it was a good deal. Today I got a bill in the mail from them for $55 for those contacts. So, that's $80 out of pocket, when I could have just bought the one box as I had intended, and had insurance pay for it. So thanks to their lack of communication and knowledge, I am out an additional $120 (excluding what my copay would have been originally). All this paired with the fact that the office is only open 8-5, leaving no room on either end for a working individual to stop by and pick up contacts or glasses on the way home from work, has just pushed me over the edge into writing a review. read more

I made my appointment with Dr. Achord after she was recommended by several people. I arrived at the appointment only to be told I would see another doctor I told them that was not who I made the appointment with and would like to reschedule when Dr. Achord was available. Another appointment was made and I showed up for the appointment. Only to be told this time Dr. Acord was very busy I would be waiting a very long time but another doctor could see me immediately at this point I was frustrated and just needed the eye exam. I proceeded with the eye exam with the other doctor not only for myself but my child also. Upon completing the exam we both needed glasses and they were very welcome to help $1400 later I walked out of the office...talk about sticker shock. One pair cost over $900 and then I wanted to buy a spare pair and asked for my PD only to be told I can pay another $20 to come get it. I will never be back to this clinic and highly do not recommend. read more

I've been seeing Dr. Achord for many years. The quality of service has been great. In the past I had gone to one of the large optometrist groups in town where the appointments could take 2-3 hours from start to finish, and the prescriptions where absolutely no better than what I get from Dr. Achord in an Hour (always on time). The clinic also got me in immediately when I had an emergency (front desk realized I need to come in). I had a torn retina (not detected previous day at afterhours clinics) which they diagnosed correctly and they scheduled me an appointment that same day with a retina specialist who fixed the problem(that day). I never ever write reviews, but seeing others that have given 1 star is frustrating. I'm sure they had a bad experience, but having gone there many many years I haven't ever had a bad experience and needed to share. read more

I brought my 4yr old to Achord after results from a school eye exam. All the Technicians were very patient and kid-friendly, which was very reassuring. Dr. Durlacher took her time with the examination to ensure her feedback was correct. I can not recommend Achord enough for all ages! read more

The billing department is very inefficient and lack communication skills. I had a visit on 06/27/2019 and apparently there was a fee for a procedure that I had, never asked at checkout for payment, never received a bill or a phone call. Last month (February 2021) I get a demand from a collection agency for $55 plus the collection fee of $30. Achord refuses to accept my $55 payment and stated I have to go through the collection agency. This is unacceptable. Do businesses not call you when they are owed money since 2019? I will no longer do business with them and I'm sure they don't care about my measley payment only to send it to a collection agency. Must be too busy to call a customer for a payment that said customer is not aware of incurring. My husband will no longer use them for his eye care and anyone I can contact will not either. Very sad business practice. This is simply unacceptable. Apparently the office manager is not doing her job either. Don't know how you can stay in business. You won't ever see me again. read more

Dr. Achord is a joy to work with. Every time I visit, her staff is always friendly and eager to help. I recommend her to all my friends who need eyecare! read more

Yesterday 9/11/17 was my first time coming here and must i say i would definitely recommend them. Everyone was so nice and helpful they made me feel welcomed i will definitely be a repeat patient read more

This was my second time to visit Dr. Achord for an eye exam and a new prescription. Her staff is always pleasant and knowledgable about their product. I was so impressed that my wife now goes to Dr. Achord. Very pleased. read more

I have been going to Dr. Achord for several years and highly, highly recommend her to everyone! She is very knowledgeable, honest and will make sure you get what works best for you. She has the best chair side manners then any doctor I know. read more

The staff was phenomenal working with my 13 y/o son teaching him to get his contacts in/out. They worked with him over 3 different visits and were unbelievably patient. It made a huge difference. Can't recommend them highly enough! read more

I have been a patient of Dr. Achord's for several years. She is always upbeat, kind, approachable, and knowledgeable, as is her new associate, Dr. Truitt. My three children have gotten started with contact lenses at this office, and each time the staff has been unfailingly kind and patient with instructions for insertion and removal. I don't think I would go anywhere else for eye care! read more

Had a great visit with Dr. Achord and her staff. Got a complete eye exam and was fitted for trii-focals. Couldn't be happier! Quick competent service at a very friendly place. read more

Dr. Achord is the best. All aspects of her practice is to complemented as she is totally in touch with her client and has her full staff oriented to giving superior service. Priscilla and I as well as our daughter Lindsey living in Los Angeles continue to keep our appointments with Shonda Achord. We have been accustomed to quality care from her for about 15 years and intend to return even though we no longer live in Baton Rouge. Please keep giving personal and professional eye care and we will continue to recommend people to you! David & Priscilla Pinckard read more

I've been going to Dr. Achord for over 13 years and I wouldn't go to any other optometrist. She's always up on the latest technology and makes me feel like the most important patient of the day. She's knowledgeable, thorough, and explains everything I need to know about my eyes. The staff is always so nice and helpful. I highly recommended Dr. Achord and the Achord Eye Clinic. read more

Very professional and friendly. Dr. Achord is knowledgeable and very personable. I enjoyed the visit in a clean, comfortable office. Also enjoyed a great experience with several staff members. read more

Excellent Staff and doctors, very polite and good professional knowledge. I am glad I found this facility, I will definitely recommend to all my friends. read more

Accord Eye Clinic is a friendly and professional clinic in a convenient location. Dr. Achord is a trusted optometrist who keeps abreast of the latest technologies in eye care and customer service. We especially enjoy the clinic's appointment scheduling technology. read more

I called to make an appointment on a Monday morning after developing massive floaters over the weekend, and had an appointment within two hours. I was not a patient of Dr. Achord's. Even though Dr. Achord's full staff was not there, they did their best to keep the exam moving along. Everyone was very courteous. My exam revealed a small hole on my retina. Dr. Achord took the time with me to explain the condition, and how important it was to have it repaired that day. They made a phone call, and I had an appointment with a retina specialist that same day. read more

Dr Achord is by far the best eye doctor I've ever had. She is friendly, personable and easy to talk with. She is knowledgeable and concerned. Her staff is phenomenally caring and friendly. I will NEVER go to another eye doctor. read more

I have been a patient of Dr Achord for many years. She and her staff have always been very professional, kind, and thorough. I have always been treated kindly and with respect. I always recommend Dr Achord when asked. read more

The staff was absolutely wonderful. They were prompt, courteous, professional, and very nice. This was my first visit with Dr. Achord and it was Awesome. If your looking for great customer service I recommend "Achord Eye Clinic". read more

I have used Dr. Truitt for annual exams for the last two years. I really like her "bedside manner." She takes time to discuss things with you. I never feel rushed. She does not pressure you to buy something you may not really need. I trust her decisions. I feel she knows her profession very well. The staff are friendly. The only negative is the waiting area is cramped to make room for the optical shop. But, I haven't spent much time in the waiting area, because I've been seen within a few minutes of my appointment time the two times I've gone. I can't comment on prices, since I have vision insurance my cost is the same wherever I go. They are 21st century with the online appointment service. I asked to change my appointment time from late afternoon to late morning a day or two before my appointment and it was changed without a problem. I would recommend Achord and Dr. Truitt without hesitation. read more