where do I start? Received a friendly returned call to schedules a gas fireplace cleaning . Kim…read moresaid her gas tech could come out this afternoon(same day service). Joel D. fixed the pilot light issues in minutes and fully cleaned the unit. It looks like I have a brand new gas fireplace! I know who I will be calling for all my gas repairs in the future. Thanks Kim & Joel. Few companies provide this kind of fast, professional , friendly service any more.

Kim is the owner and responded to my service request immediately…read more He was over that same evening and had fireplace up and running.Fast,reliable and affordable!Fantastic!

Had Steve come with his son to look at a vent to be replaced. Gave us a price was very nice to my…read morehusband while here, but got a email saying he would pass on the job. Still unclear what happened. Told him the price was fine but he seemed like he was expecting more than he quoted. Don't waste your time. I now see he has not had a good review in 4 years.

We are a 51 unit CO-OP and we have used service only for over 18 years. The staff are very friendly…read moreand very knowledgeable. They go above and beyond with our yearly service. Not only do they do a safety inspection but they vacuum out the unit re paint the interior and clean the glass. When there is a mechanical repair it is scheduled and repaired quickly. thanks for the royal treatment for all these years. Robert .H Brooksford place Housing Co-op

We've used Heatco twice now, once to replace the furnace burner and the hot water tank a number of…read moreyears ago, the second time just yesterday to replace the complete furnace. Theo was the technician the first visit, and Sia did the recent call, both provided top shelf service. I found them to be on time, accurate, very fair price wise and ultimately highly trustworthy, along with being good people. They won't sell you something you don't need, but also won't just band aid a solution. They will recommend what is necessary to do now with an eye down the road as to what will be your best choice long term. In our case, they could have replaced the blower and other parts on the old furnace for about half the price of a new one (which comes with a 10 year warranty), so the decision was easy to replace the entire unit. Expensive now but don't have to worry about again. Cannot recommend these gentleman and this company enough!

Super impressed with the service. Called me back right away to book an appointment and kept in…read morecontact as well as came on time. He spent a long time trying to figure out the problem with my fireplace, however it ended up he didn't have he part to fix it, so he went away to find out where to get it. After spending two hours on it, he decided he would have to get a specialist to help with it. And he didn't even charge for the time! I really appreciated the professionalism and work to fix it.

A short time ago my husband & I decided to bite the bullet after 26 summers spent in our lovely…read morehome and install central air. Finding a reputable and fairly priced company can be overwhelming so when you have a close friend that makes a recommendation, half the battle is won. Alpha Home Energy, Rob Barrett to be exact, was so professional, patient and extremely knowledgeable about what we needed. We set up two meetings with Rob to discuss our choices, which Rob laid out for us in terms we could both understand and it was so nice to deal with someone that wasn't trying to push the most expensive package, just to make a better sale. The installation went off without a hitch. The cleanup was done so well, I would have never known anyone was here. If you are looking for any type of furnace or air conditioning replacement or just service, you will never go wrong when you hire Alpha Home Energy. Jennifer Langley BC

From the owner: Alpha Home Energy specializes in all your home energy needs. We have a showroom in Abbotsford B.C…read more displaying the top brands and the most innovative products on the market today. We are the largest gas fireplace service centre in the fraser valley.

Have had ongoing problems with our fireplace as well. Continues to build up soot, igniter needs…read morefrequent cleaning. When called company they claimed I must have tampered with the settings. And now the fan has shut down after just over two years. They want call out fee to take a look, but another company technician feels it was installed incorrectly and not venting properly going so far as to say we should not use it due to possible carbon monoxide. Considering calling different company and settling in court. Maybe owner should read his reviews online.

After purchasing from this company in the past, I placed an order In December 2014, and was told to…read moreforward $17,255. in advance of shipping within 4 days. After months of false promises, they refuse to answer calls. No product or refund has been received as of October 2015. Canadian Fraud Protection is involved

I have a free standing gas fireplace that i do not believe had been cleaned in a decade.. or ever!…read moreCody spent hours cleaning and servicing it. He was concerned about a large amount of carbon soot.. the next week, he brought his boss back for another visit to check out the unit for safety. They added a little more sealant. And gave me the the ALL CLEAR. Their commitment to service and safety as well as multiple trips? A M A Z I N G! I highly recommend!

These guys are great...James was running a bit late and texted...he and his partner left the place…read morespotless. Our chimney was fairly new, about 6 years old. James gave a good recap and said given our usage, we didn't need service for 5 more years! Who says that? Honest trades do....! Recommend!!

Great place to live, pet friendly and so peaceful. The property manager is amazing, you get in…read moretouch with him with any kind of house problem and he is on it. Great location, close proximity to South Fraser Way and two exit to highway 1. Elementary, middle and high schools just walk away, right behind is. Highly recommend living here.

The entire complex is extremely well-maintained, with regular landscaping, building upkeep and…read moreimprovements, and seasonal clearing and salting of roads. The tenants, in general, are pleasant and quiet. The manager is personable, reasonable, and quick to look into any problem or concern. It really feels like he cares about the lives of the tenants who in turn care about where they live. It's like a small community. I love it here.

Not a customer, but a neighbor of a customer. There was no reason why their van had to be parked on…read morethe sidewalk, but it was. This sidewalk connects two sections of a heavily-used recreational trail, but because it was parked on the sidewalk, people had to walk into the street to get around it. Lots of elders in this neighborhood use that sidewalk for their exercise. There isn't a sidewalk on the other side of the street that people can use instead. I contacted the company via FB to let them know, but got no response. I'd waited an hour before posting here hoping that my FB message would prompt them to move it. Didn't happen. It was parked there for at least an hour before I went to FB. I know who I WON'T be calling for HVAC services. Rude, y'all.

Terrible experience. I had a power outage that caused my Napoleon fireplace to stop igniting and I…read morecalled Clean Air to come out and see what the issue was. The tech Michael came out and immediately seemed perplexed by the issue but after about an hour and a half of messing around determined that it was the main control board and that he would get me a quote for a replacement part and to come back out. He then billed me over $350 for the diagnosis. I then waited a couple of weeks pestering the main office to get my quote for the repair. Guess how much? $1500. $1000 for the part and another $500 for labor and tax. I have some connections and managed to source the part myself for less than $300. I've heard of cost plus markups on parts but triple the cost.....really? I got Clean Air and Michael to agree to come out and replace the part using the part I sourced and only charge for labor. Guess what? After spending another hour or so replacing the part there was a new error code and the fireplace still didn't work. Michael promised to reach out to Napoleon to help him diagnose the problem and get back to me when he had an answer. That was 4 weeks ago and I never heard from Clean Air or Michael again. Like a fart in the wind. Gone. Not even a courtesy call letting me know that they had no idea how to fix my fireplace and sorry about me wasting $1000 on a part and 2 useless service calls. I guess I just had it coming. In the end I called Innovations. Their tech came out found a high limit switch tripped and reset it. No parts required. Less than 30 minutes to fix it. Thanks Innovations. You rock!