Tony, the owner, and Sohrab the furnace installer technician, both gave us exceptional customer…read moreservice. Tony purchased a very reputable brand Carrier gas furnace for us. Sohrab did a very professional and detail-oriented job installing our furnace. We appreciate Sohrab going the extra mile in cleaning up all the work areas after he completed the project.

Called in Tony to request a quote for gas fitting. He and the technician provided good service…read morewhich was competent as well as economical. A review of the old furnace by a technician provided a quote which was very competitive. Tony and his tech coordinated a call to BC Hydro to confirm the double rebate for the specific model, installed a brand new furnace with the installation of ducts. I would recommend Tony and his team anytime. Btw, a really friendly guy.

CCS installed a heat pump furnace and a heat pump water tank for him this year and removed my old…read moregas gear. They did a great job and walked me through the process of getting the rebates. The rebates are real! I did get 18000 back which amazing. I live in Vancouver. The customer service was excellent. Heath went over and beyond on a couple occasions. One when I had an electrical problem (that was not related to the heat pump work at all). He came over and spent an hour at least trying to help me diagnose it. He also was able get a hot water tank replacement for me the next day when my old one was exploding. Sam did a great job too and was very prompt at getting back to me, even on the weekends. The products themselves are awesome! The house feels great in the summer and it's cozy now that it's cool.

I've used this company (and its prior iteration) for around five years now to maintain and repair a…read more(original but sloppily installed by another HVAC company, who no-showed their first maintenance call) split heat pump / gas furnace in my house. Both techs have been excellent, and my most recent work by Rob was even better than my multiple prior great experiences. Rob is very thorough, honest and personable which is especially valuable to an avid DIY "tweaker" like me who talks his ear off while he works. I have run another type of service company myself for over 20 years, and I highly recommend these guys. Others I have referred to them have also been equally impressed!

Needed a new gas fireplace. Neufeld Heating was extremely helpful in getting that process…read morecompleted. It was complicated! Mitch always returned my calls in a timely and professional manner. Neufeld Heating never left me out in the cold! Have recommended their services to many of my friends and colleagues! M. Dowedoff

We have had several techs come to try repair our heat pump that was not defrosting properly. I…read morefinally discovered that Heritage Mountain specializes in York products and gave them a call. Jessie arrived on time, masked up and ready to go. He first listened to what I had to tell him about the problem and read the reports from the other techs that I provided. He then looked at all components of the system and zeroed in on a couple of obvious (to him) problems. Jessie worked diligently and was not afraid to share information with me as he was performing his job. After a short time he was able to get the heat pump running as it should. He then checked to make sure ALL components of the heating system were functioning together as they should. We were facing the very real prospect of replacing this heat pump, as we had dealt with a problem that no one else could repair, at a cost of thousands of dollars. Thanks to Heritage Mountain and Jessie for rectifying the problem, saving us the cost of replacing the heat pump and saving us from further frustration. I would DEFINITELY RECOMMEND Heritage Mountain Heating!!

We had Brad (of Heritage Mountain Heating and Cooling) install a new furnace, AC unit, and hot…read morewater tank a year ago (summer 2013). We chose Brad because he was very honest, approachable, and well informed. We felt he gave us good advice, and worked to save us money and get us the best equipment for our needs. We also found his quote was very competitive, which was fantastic because of the four companies I had quote, I like interacting with Brad the best. The installation went smoothly. Brad and the guys he brought in to help with the install were all reasonable to have working in our home. Brad seemed to do everything by the book and to the best possible quality. For example, an electrical box was installed where the electrician had popped out one extra access port than he needed. Brad commented that this would meet code and most people would accept it; however, he did not like it and so he came back the next day to replace the box. All the work seemed top quality. The only challenge with working with Brad was that he was somewhat hard to nail down on an installation time. He was always easy to get a-hold of via his cell phone, but once or twice failed to send me information via email that he said he would. The system has now been running for year and we are very happy with it and would choose to work with Brad again and would recommend him to our friends.

We've been putting off our Poly-B repipe for years, kept hearing horror stories about the cost and…read morethe mess. A neighbour in Whalley recommended Ark Plumbing & Heating and honestly, I wish we had called them sooner. Noah came out for the assessment and was upfront about everything right from the start, what needed to be done, how long it would take, and what it would cost. No surprises on the invoice, which was a huge relief. Noah and his crew were professional and respectful of our home. They got through the whole job faster than I expected and patched everything back up neatly when they were done. Our new PEX system has been running perfectly ever since. It's nice to not have to worry about a pipe randomly bursting anymore. Highly recommend these guys if you're dealing with Poly-B. Ask for Noah, he clearly knows what he's doing and actually cares about getting the job done right.

5 years ago, I bought a Navien combi heater unit from them and in those 5 years, I've had them come…read morein 4 times to service the unit. On 3 of those times, they were extremely inefficient and wasted a great deal of time by doing the following: - calling their manager to get instructions on how the unit worked - bringing an instruction manual and spending several hours reading it ( later we found out that this person was a trainee and was learning on the spot ) - during the lengthy maintenance service, we'd peak in on them and noticed they were just sitting there staring blankly at the unit for over 15 minutes!! Like he was praying to the Navien gods or something!! Basically, we got the impression that they would take an inordinate amount of time servicing the unit in order to charge us an excessive amount for an anual maintanence. Each time they visited us, the service cost was around $500. On one occasion they had to do a special descaling process on the unit and that costed $650. We were really suspicious of why a 5 year old unit would require such costly maintenance ( our prior unit was 30 years old and only required servicing 3 times in that time span ), so we called around to other companies in the area and got a quote from them and none of them were quoting us anywhere near the amount the Good Gooys were. Just be very careful when they send over a "specialist" to take a look at your unit. They may be sending you an intern and even when they do send an experienced repairman, they seem to have a minimum service time that they'll spend looking at your unit regardless of the condition the unit is in. Don't be surprised if they charge you $500 to wipe some oil stains off your unit and quote you for 6 hours of work. EDIT: I just added proof that I did in fact purchase a system from The Good Guys as well as an invoice for one of their visits.

We got our air conditioning installed by these guys. The owner came and gave us a quote. We…read morewere going to install air conditioning in 3 rooms. On install day, they told us we couldn't install in one of the rooms because the window was too high to the ceiling and there wouldn't be enough clearance. It was disappointing because we really needed air conditioning in that one room. The install took an entire day. The guys are friendly and professional. I referred a friend and they told my friend I would get a referral bonus but never ended up getting anything so that was disappointing. But I would use these guys again because they sell Mitsubishi air conditioners and do a good job.

We just had a tankless water heater installed after an initial service visit from Peter. We were…read morevery happy with the job done by Dino and Fred. This company employs nice people who were clear, transparent, and straightforward throughout their dealings with us. They were timely in their service, getting the job done within a matter of hours with no delays. Their work was very neat and we particularly appreciated the extra space that they were able to create in the area through their efforts. Based on our experience we'd use them again and would recommend them to others.

We needed our hot water furnace replaced as it was over 35 years old. The house is also hot water…read moreheated so a direct replacement of the furnace would is more complicated than without the hot water heating system. The pilot light kept extinguishing due to a leak in the heat exchanger so it was extremely inconvenient having to continually re-light it every few hours. We called a few places to get estimates and recommendations. One complicating factor was that the furnace and hot water tank were located under the stairwell. The hot water tank was still good but if we just replaced the furnace and later required to replace the hot water tank, then the furnace would have to be removed in order to get the hot water tank out. Therefore, we decided on getting a tankless hot water heater as it would take up significantly less space and we would not have to replace the hot water tank later. Dino gave us an all in price and told us it should take two days so we would not have hot water one night. He indicated that he would be able to use the existing exhaust vent that exited through the roof. Dino and Paul were able to schedule us in two days later and started on Thursday, the day before Easter Friday. Well things don't always go as expected. On the second day, Easter Friday, they realized that the current exhaust vent was not straight and actually had two curves. This was not apparent from a visual inspection as the exhaust vent appeared to run straight up through the main and second floor. It was also not apparent where the second bend was and we would have had to opened up sections of the wall which was not ideal. We decided to go through the wall in the adjoining room. The bylaws required that the exhaust vent be at least 3 feet from any window, which again, became a slight issue. Also due to the requirement to cut through multiple walls and properly seal the vent on the outside wall, the installation took another day to complete. So a two day job became a three day job. I don't blame Dino or Paul for the delays or issues. The extra work required was not initially apparent. Also, we had two new switches for the six zone hot water heating system and were going to use the existing ones but Dino replaced them all. We were not charged for the extra work or supplies. Everything was cleaned up so other than the exhaust vent pipes, you would not have known they were even there. The wiring and piping for the original hot water heating system looked like a bird's nest. The new system is very clean, compact and out of the way. We can actually access the space under the stairs now without having the be a contortionist, especially if you did not want to be burned by the hot water pipes. I would highly recommend Nation Heating and Cooling and Dino and Paul. Excellent service, as fast as they could be given the circumstances, polite and they stuck to their estimate, despite extra work and supplies being needed.

If you want integrity, dependability, creative solutions and attention to detail: all at reasonable…read morecost, call James for your heating and plumbing needs. My house had three major recurring costly problems (with many attempts by solve them by trades people over the years), and three years ago James not only resolved all of them permanently, he was less expensive! So when I needed a new furnace, I did not hesitate to call James... and again, am delighted. Also helpful is James' willingness to explain and look for options that benefit customers, the environment and your wallet. Michele C.

Accolade Plumbing and Heating came to our house today and we were delighted with their service…read more They took the time to explain issues thoroughly and gave us options to choose from. James came on time and left our home tidy... and he fixed our slow running sink and ensured our furnace and heating system was safe. We appreciated the level of quality and the amount of solutions for air quality and our plumbing issues.