I had a blood draw this morning at the Long Pond location by Latisha. I will never go back…read more Latisha was awful, unprofessional and perhaps under the influence of something. She kept repeating how tired she was. She asked me for my DOB 3 times, asked how to spell my simple last name 3 times, read my address in the computer wrong and said she couldn't find the doctor's order. I had to remind her the paper I just handed her was in front of her. She poked me three times, I am bruised and sore. Previous phlebotomists never had an issue finding a good vein. Worse, other patients blood samples were lying on the counter. She didn't apply the appropriate labels on my tubes, she stuck a hand written label on my blood samples and said she would do it later. She wasn't wearing a name tag. When I went to do my urinalysis I asked another employee what her name was. She told me to place my cup of urine on her desk, rather than leave it in the bathroom. I will ask my doctor for a repeat as I have no idea if the results are accurate. If you were there today and had Latisha, I would highly recommend you ask for a repeat because the results could be inaccurate.

15 minute wait, it was packed by the time I had my blood drawn! The woman that took my blood was…read morequick and it was painless, she was very nice. However, the lady taking insurance and photo ids at check in, was rude, and talking inappropriately about one of the other customers that didn't speak English. There is a big glass wall they were sitting behind and one of the girls even pointed. I was embarrassed for the poor woman who didn't understand. Customer service is seriously lacking here.

I am a retired RRH nurse. Today I went to the lab on Ridgeway to have my blood drawn…read more The waiting room was packed and there was standing room only I arrived at 8am, people were complaining that they had been there since 7 am and were still waiting when I arrived at 8 am. They said they did not see a phlebotomist and no one was called back to have their blood drawn. They also complained that there was no notification of a delay. I sat there till 8:30 and decided to leave because I had a doctor's appointment,other people were leaving also and they were not happy. I don't understand why someone did not explain or notify us of a delay. As a medical professional I find this unacceptable. I will find another lab to have my blood work done.

From the owner: If you're a patient, healthcare provider or an employer looking for laboratory testing services,…read morecontact the staff at Rochester Regional Health Laboratories. Since 1975, they have been providing quality lab tests for their customers. The company performs more than 15 million tests annually in all medical disciplines. For employers, they offer drug testing for pre-employment screenings, as well as to test for substance abuse. They offer a range of services in pathology and cytopathology and provide expert advice on their findings. With a comprehensive menu of women's health services, you can count on Rochester Regional Health Laboratories for cervical cancer screening and STD testing as well as routine wellness tests, such as pap smears. Their team understands that every customer's need is different and will take the time to customize their diagnostic offerings and adapt to your individual needs. They will always do whatever they can to meet your requests while remaining in accordance with medical guidelines. Sample processing at Rochester Regional Health Laboratories operates 24 hours a day, seven days a week. This means their staff is always available whenever you need them, and allows them to return the results of the lab tests to you in a reasonable timeframe. Typically, turnaround time is 48 hours...

This lab used to be great before it was taken over by Rochester Regional Health. How can…read morephlebotomists who take blood all day not be able to get a vein? Yes, my veins are small but I've never had someone not be able to get blood from my veins. Not only could this woman not get my vein, but other people who were leaving when I was coming in were complaining about the same thing. I went back a second time and was unfortunately greeted by the same woman. I asked to see a different technician who excelled at getting small veins and she said they were all the same and would not allow me to see a different tech so I had to leave. They do not have a receptionist or any sort of management to talk to, so you are at the mercy of whoever opens the door to call you in. Where is management???

If I could give negative I would! STAY AWAY FROM THIS PLACE! They are awful. Once you're "checked…read morein" you must stay in this small lobby, you can't go to your car and wait, which is also an inconvenience to those just there for employment stuff they don't want to be getting sick! The staff is rude and disrespectful. only nice person was the nurse when I finally got called back after 2 hours of waiting ! And I wasn't even sick, it was for employment! AND I HAD AN APPOINTMENT. Which doesn't mean CRAP, i still had to wait 2 flipping hours! These things either need employees that care or this company just needs gone all together. Also, its pretty much a rip off money wise. GO ELSEWHERE!!!!

I made an appt and got there right on time they saw me immediately. I was in and out of there in 25…read moremin with filling out paper work and getting a chest xray. Everything is included in the fee to visit there so no additional costs to worry about. The staff was friendly and knowledgable as well - even offer snacks! I highly recommend this urgent care!

No receptionist. Had to wait an hour to just pick up supplies needed for a test to be done at…read morehome, then only given half the needed supplies, so test couldn't be done.

From the owner: ACM Medical Laboratory offers testing services in the areas of bacteriology, hematology,…read morehistopathology, mycobacteriology and parasitology. It is one of the largest, full-service reference laboratories in the United States. Founded in 1975, the laboratory specializes in providing clinical trial, occupational and forensic toxicology testing solutions. The laboratory also offers outpatient, instrument consultation and pathology services. It utilizes the ACM Quik Tox system, which offers Web-based test reporting solutions. In addition, the laboratory conducts more than 5 million tests annually. It serves the health care industry, Fortune 1000 corporations, government agencies, and criminal justice and drug rehabilitation facilities. The laboratory operates an employer division and human resources dpeartment. ACM Medical Laboratory is a wholly owned subsidiary of the Unity Health System.

Health care for yourself is imperative. More than ever these days. And the older we get, we have to…read morepay even closer attention. And bone injuries, your back, can be a painful problem. I've had back problems for the last year and a half. I had to go to a few doctors appointments, therapist, etc. And to hopefully bring some closure to my problem I was sent to Rochester Regional Health to see Dr. Peter Capicotto. He examined me and ordered an MRI. After the MRI he had me in his office for a post discussion and made some suggestions to me. He showed me the pictures of my back, pointed the areas of concern out and various ways I could deal with it. I was impressed with his professionalism. A man true to his profession. His personal staff is also very polite and helpful. Dr. Capicotto also trains new medical students, interns. The office staff is very polite and courteous also. When it comes to back injuries I highly recommend him.

Disappointed in their customer service. Second day here and overheard a conversation with an…read moreelderly gentleman who asked if they could all the dr about his blood work. Seriously, how difficult would it have been to make the call? They are very curt with people and lack customer service. Must be nice to run a medical facility with little compassion because it is a business. Oh, did I mention the man was a veteran? So, it is so difficult to take 2 minutes out of your busy day to call an office for a senior veteran who served our country and came out in this cold weather for a lab test that you couldn't help with so you can sit in that chair.

I don't recommend this place, they don't care about patients, after almost 15 years being treated…read morein this place, they left me sick, addicted, and without medication do complete my treatment. The doctors and nurses are great, the biggest issue is the Management! Stay away from this place for your own safety!

I was in the office today due to being sick. The care that I received from the nurse who took vital…read moresigns and symptoms and the PA provided friendly and satisfactory service. The person who met me at the door (I was unwell), took me to my room and returned to my room after the exam to take my payment was unfriendly and seemed very unhappy in her job. The person at the check-in / check-out desk was too busy on her phone to acknowledge me when I spoke to her as I was leaving. I've been going to the practice for many years and have never felt so unwelcome before.