This place is terrible. Went here at the recommendation of a tele-health doctor on a Saturday…read moremorning so my young daughter could have a strep test. For some reason, the employee responsible for our "care" wouldn't do a rapid test, so we were told we would have a result within 24-48 hours. Finally, after hearing no results after 72 hours, we reluctantly sent our still sick daughter to school Tuesday morning only to get a phone call that she WAS positive for Strep and we had to pull her from school. She could have been on antibiotics starting Saturday if the staff here had a clue, but now she is out of school until Thursday because of their incompetence. Just an absolute shit show. DO NOT BRING YOUR LOVED ONES HERE IF THEY ARE SICK!

I went in for a PCR test. The nurses and staff were great, particularly the young man administering…read morethe test. I would have rated them 5 stars, but I had a final visit from a Physician's Assistant. I didn't catch his name but he was very unfriendly and disrespectful. He asked if I had questions and when I asked one in particular he laughed at me and gave me some information in the form of "Did you know...?". After I left the facility I did some further research on the topic and it turns out he was completely wrong on this point, according to the FDA. I regret not catching his name from his name tag. He was a charlatan.

I circle does not fully pay for anything. They approved half of a ramp…read more We had to pay for a commode. Had to pay for incontinent supplies. They intentionally lie on recertification so they don't have to pay forservices. I do not recommend.

Common courtesy is lacking with this organization. My sister (who has passed) used them and was…read morealways very frustrated with call backs and such. Since her passing I can understand my sisters frustration. JUst wanted information on what had to be taken care of as of her passing. NO CALL BACK after several tries. Person taking messages was most help I got.

A friend of mine had an eye injury at her place of work, and workers comp there said she needed to…read morego to Wellnow. So I took her to the nearest one, which was in Webster. We arrived at the door at eight pm, only to find out that every Wellnows close at 8 pm. "But I'm hurt!" "Come back tomorrow." The person with the injury said it was slight, and agreed to come back tomorrow, making an appointment for just after 8 am, when they open. After waiting for a half hour, we were told that we might have to wait another two hours. "But we had an appointment." "People came in before you." It's now an hour and a half later, and we're still not out of here. That says it all, doesn't it? The reason this is a three-star review, not a one-, is that the office receptionist was polite, decent, apologetic, and did her best to explain the hold-up; her, I would give a five. And I'm told that the medical care, when it finally arrived, was humane and competent, which also deserves a high mark. Nonetheless, my advice to Wellnow is to consider having at least one (1) establishment somewhere open 24/7 so that injured people after 8 pm won't be surprised by their closed doors. And also to work on their scheduling.

Excellent care, scheduling and office staff but unbelievable prices for lab testing. Standard…read moreUTI billed $1200 for lab tests, my cost over $800 on top of $180 visit fee and billing is horrible to work with. Just stated that is what my insurance company agreed to. I even called with my insurance company. I have no recourse. Do not go there if you need ANY lab work unless you are ready to spend $1000!!

My son broke his arm from an accidental fall at school and the school nurse recommended we go here…read more Here I come with my crying and scared 9 year old after checking their hours online to find a note on their door that the hours had changed. This is after also calling U of R ortho in Webster (phone lines had an hour+ wait). Then over to WellNow (doesn't do imaging) and finally to UR Urgent Care on Empire who was open and does do imaging. They confirmed the break, got us stabilized and referred over to Galisano. All's well that ends well but talk about disconcerting.

The staff at AcuteKids were absolutely awesome tonight! They were so attentive to my son who needed…read moreIV fluids because he couldn't stop vomiting! They saved me a ton of headaches and a trip to the ED!