On 4/19/21 friend and I were seeking a solution to "fix" a sliding SERTA extra firm mattress for an…read moreMS patient. The original seller (care not to mention) did not have any solution or offer any other option to a less than one year old mattress. Another mattress business listened to our concern and said he had never heard of a mattress sliding elevated. He gave us a better understanding of the how the mattress was built and possibly it could have been defective from the manufacturer. Suggested contact SERTA. This would be time consuming and we needed a quick fix. Last option was Mattress Firm in Muskegon. We were greeted by Sidney and explained our problem. She, too had never heard of a mattress functioning in that manner. She was fully knowledgeable and helpful and felt the helplessness we had. She even went as far as contacting her manager to fix a mattress that was not sold by their business!! Her advice paid off. :) Sidney, are top notch - Mattress Firm Muskegon-South - you have a very valuable employee. There is no doubt in my mind when buying a mattress, I will be there. Virginia S.

Chase was super knowledgeable and helpful without all the high pressure sales tactics I find so…read moretedious. Our new mattress will be here Wednesday, and I can't wait! Thanks for the excellent buying experience, Mattress Firm!

Amazing service love the atmosphere in the store Down to earth They have nice rugs and…read morebeautiful furniture

My neighbors ordered a delivery from this store. Upon arriving the driver drove his box truck over…read morelandscaping in my yard so he could back into there driveway across the street from my residents. Hire someone that does not have a learners permit to drive!!!!! He would have driven over a child if they were out there. Disrespectful people! Should call the law for leaving property damage accident!!!!!!! Its all on camera

Several years ago we purchased an adjustable bed frame, mattresses and a headboard from this…read morecompany. The headboard was back ordered so we requested a refund, $400. We are still waiting for the actual refund, emails and texts go unanswered. I would not recommend doing business with this company. They did issue a refund on paper but the money was never credited to our account at the finance company. It's hard to trust a company that keeps money that is not theirs.

We purchased a HELIX mattress Jan 2024 from the store in NORTON SHORES. Received the mattress on…read moreFebruary 5, 2024. When we purchased the mattress we were told that if we did not like we could return for a FULL REFUND (minus the $99 charge to come pick up mattress from our home) OR an EXCHANGE. After about a month of NO SLEEP due to being extremely hot (we purchased the mattress with the cooling top and were REASSURED that we would be cool) we called to find out what we do next. We were told to come into the store and see if we could find another mattress. We went back to the store and could not find something that we liked. We were shown one mattress that was comparable to a Sterns and Foster. We did not want that as we just got rid of a Sterns and Foster that was 3.5 years old. So we asked for an refund and to have them come pick up the HELIX. They said we would have to talk to NICK who was in charge of Michigan...for weeks no return calls NOTHING! Filed a dispute with our credit card company and thank goodness we got FULL refund from credit card company. I WOULD NEVER PURCHASE ANYTHING EVER AGAIN FROM ANY OF THESE STORES IN MICHIGAN. BE AWARE!

We had a 9 year old couch with severe piling of the fabric on the cushions. We purchased a new…read morecouch from Klingman's and received it on 10/15/24.. It now has piling much worse than our old couch . We went through their service request procedure and it ended up with Klingman's saying it was the manufacturer's problem and they did not cover piling. Klingman's washed their hands of the problem. We went to Klingman's to purchase a quality couch and told the sales person that we would pay extra to get fabric that would not pile. They recommended the fabric we purchased. This is not right that they are not responsible for anything that you purchase.

We recently moved to the area and wanted to replace our 20+ year old furniture. We had several…read moreitems we planned to purchase: couches, chairs, an entry way bench, bedroom suite plus accessories (coffee table, rugs, decor). We stopped at Klingman's and were pleased to discover that they sell Bradenton and Young leather chairs. We have previously purchased this brand and are very familiar and impressed with the quality. We ended up purchasing 3 leather B&Y chairs from Klingman's and it's been nothing but headaches since. First after spending a significant amount of time selecting the right color of leather, we were told that the leather we selected was not available. We spent more time selecting another color. This time, the color we selected was on back order. Our Klingman's Rep blamed B&Y and said their rep is supposed to make sure the leather samples on the sales floor are current. Our rep called B&Y while we were standing next to her and they assured her they had enough leather in stock for the chair we wanted. We placed the order and were told we'd have our chairs before Christmas. Now deliver is delayed to the end of January with no estimated deliver date provided. It's been one delay and one excuse after another. We were told that one chair would be shipped as soon as it was done and the others would be shipped as soon as the leather came in and they were made. Now ALL chairs are on back order and will be delivered at same time. This is after our rep pressured us to buy NOW because a supposed sale was ending and "I will NOT be able to get these prices for you again." We had a much better experience at Talsma. We actually chose to purchase several pieces of furniture from Talsma after this frustrating experience at Klingman's trying to get a few chairs ordered. We ordered our custom couches and chairs from Talsma a week after we placed our Klingman's chairs and we've already had all of those pieces manufactured and delivered. In addition, Talsma prices were lower. The only reason we purchased from Klingman's is because we wanted the B&Y. We'll be happy when we eventually get our chairs (IF we ever get them) but it was a frustrating process that took too long and has impacted our desire to return to Klingman's again. This is not all necessarily the fault of Klingman's or the sales rep we worked with. But IMO Klingman's needs to make significant changes with this vendor in order to improve the customer experience. Ultimately I don't want to wait 3 months for my chairs that were promised in 6 weeks, so I'll go elsewhere. Two stars only because I hope to eventually get the chairs I wanted.

Amazing I heard there closing on Harvey Street so I had to go take a look before they closeread more

Poor Customer Service I recently purchased an appliance and…read moreagreed to have ABC Warehouse's subcontractor install it. 9 days go by with no word. I called - my salesperson was not available but the person I talked to promised to "look into it" and get back to me that day. NO call. The next day I called again and spoke to a different sales person who promised to "do some checking" and get back to me that day. NO call. I called again and spoke to my sales person who promised to get back to me the next morning. NO call. Finally, I called at 4 p.m. and was informed that the subcontractor would call me with a delivery date. The next morning, I called the subcontractor and was informed that ABC Warehouse had only delivered the paperwork the previous day. So, if I had not "hounded" the sales personnel at ABC, I still wouldn't have my appliance delivery/installation date. I was very close to demanding a refund and probably should have. Not a store I will frequent.