I have a Lenovo laptop that I purchased a couple years ago. I subscribed to Webroot/Geek Squad at…read morethat time. While travelling I dropped the laptop on pavement..ugh...no visible damage but strange noises told me something was broken inside (though the computer still worked, it got hot). I took it to the geek squad, they shipped it to their repair facility and 6 weeks later it was returned unrepaired because they could not get the part from their supplier. I saw the great reviews John got from his customers, called him, dropped off the laptop and he repaired it in a little over a week. His price was $100 less than the quote I had gotten from Geek Squad. I know who I'm calling from now on when I have a computer or internet system issue. So thankful to have John as such a great resource right here in little ol' Scott Valley!

After working with John multiple times trying to get our website up and running again and fix…read morenumerous errors , he went above and beyond and did an outstanding job. He was consistent with follow through (which I needed) and communicating was excellent! Just what needed to be done..... I feel as if we found a diamond, a rare gem of experience, knowledge and integrity in this area for computer services. We Cannot recommend this company enough. They will not disappoint. Highly and confidently continue to recommend!!!!!

During a lunchtime visit, my hubby left his laptop at the Yreka Black Bear Diner so we called and…read morespoke to Dakota and she secured it behind the hostess station. After a sleepless night (my husband is an author and all his work was on that computer) we tried calling the next morning and the phones were down so my next move was to call Yreka PD. Kelly, who took my call and confirmed the phone lines were down at the restaurant, sent an officer down there (sorry I forgot his name) who took possession of the laptop and immediately called us back. I was then connected with Janene in lost & found/claims and we arranged to have the laptop shipped to us through Fed Ex but the pick up window had passed. Out of desperation I called this company and Mark assured me that if the laptop could be dropped off before 4:30 Fed Ex would pick it up which they did and it arrived safely the next day. We can't thank the quick thinking and caring staff of BBD, Yreka PD and Yreka Mailbox & Computer enough! Oh, and the food at BBD is really good too! It's so good, you'll end up forgetting what you brought in with you!

EVERYTHING! From the rude attitude just as we walked in, to the "dissertation" we were given on how…read morewe're making assumptions about all places that ship for UPS, to the nickel & diming for every little "service" you provide! No one needs or wants to be chastised when attempting to bring business to a local store! Not sure if you were the owner or just a bossy old lady w/ your yes man by your side, but I will NOT be doing business there EVER!

Rude Employees, they don't value their customers. My Dad got…read morethis internet company. Initially they said nothing about setup fees. Even though he specifically asked in person at their office. (Yreka,CA branch) After install the connection was shaky at best. On speed tests I averaged .1-.4 mb down and occasionally it would stop broadcasting the wireless. It would also stop broadcasting when the router was touched (I made sure the antenna was tight). I called in, did there bs tech support junk for a while. They blamed it on my computer after a couple calls they sent a tech guy. He also blamed my computer but agreed to bring a new router when I asked. A week later he came back after a couple more calls with a new router and what do you know my internet works. Speedtests are now 4 down 1 up which isn't as fast as they promise but a hell of a lot better than .4. So it took 2 weeks to get it fixed and if I wasn't persistent it wouldn't of been fixed at all.

NO! This isn't going to fly any longer!! 0.14 Mbps when we're paying for 20!?!? We've complained…read moreover and over and over and their response was "You may encounter speed fluctuation in the evenings due to excessive port usage in your area" - EXCESSIVE usage!? They're selling bandwidth they DON'T HAVE. Ripping people off and we've had it. We even spoke to several of our neighbors who had, come to find out, switched quite some time ago because they had the same issues as well! BBB will hear about this, Yelp, Google, Facebook, Twitter, there isn't a single outlet I'm not going to blast this garbage company on.

We have been lifelong customers of AT&T. Their prices were outrageous lately. So we made the…read moredecision to switch to Tmobile after their announcement of Starlink connection What started off to be a very difficult and arduous process was quickly rectified in store with both Eddy and Kelly. Hats off and kudos to both of them. They helped us transfer our original phone numbers over and get our phones operational. I recommend this T-Mobile location for their support and knowledge. I'm still not a fan of the 800 support number but from here on out, I will take all my business to this Tmobile location . Thank you Kelly and Eddy!

BEWARE!!! In January I went into the store because I was looking to lower my phone bill…read more Salesman, Ty, gave me a quote and told me when I could find him in the store again. The price he gave me for the phone was not what I wanted but when I bundled the phone with internet, it was doable for me. I went back on the day he said he'd be there to take him up on the deal he offered but he wasn't there and no one else could give me the same deal (1st clue that something was wrong). I finally caught him in the store on another day and after waiting for an hour for him to wait on me, he sold me the phone and internet bundle. He also told me that they would give me a new iPhone if I traded my current phone in and paid the tax on the new one (another missed clue that something was off). Then because he did not tell me what documents or passwords I would need, and because he initially told it would only take "twenty minutes to complete the deal" and I have a very busy schedule, I had to make two more trips up there to get this done. So up to this point it took five trips up there at $10-12 in gas every time and it probably took at least six hours to complete the deal. I was so exhausted with this ordeal that it didn't register with me at the time that I never signed any agreement with them (I know, that should have set off alarm bells). When I hooked up the internet box, I had trouble with it. I called the T-Mobile customer service number and I was told that I am not in a service area for their internet. Back to the store again. When I returned the box, I told them I need to make sure that the cost of the phone plan remained the same as what I initially agreed to. I was assured that it would be the same. Was charged almost 3 times what I agreed to for the month of January and then it happened again in February. Over the course of a couple of months, I was up there another five times trying to get the problem fixed and each time they'd tell me it was fixed. When I finally called customer service they told me I needed to speak to the store manager. I called ahead to find out when she would be there. I went up on a day she said she'd be there and she was not in. I went back a second time and waited for an hour for her to get to me. When she finally sat down at the table with me I got 1 1/2 sentences out, she jumped up and went into the back for 15 minutes. When she came out again she waited on someone else for 20 minutes before she sat down with me again. When I told her what was going on, she acted like I was upset for nothing, pulled up my account and showed me the next payment was going to be what I had agreed to. I was completely dismissed and told there was no problem. The following month I got a text from T-Mobile stating that I was going to be charged twice as much as I'd agreed to. I called the store, again, and got the assistant manager. She told me to come in and let me know what days she would be there. I showed up on a day she said she'd be there and, of course, she was not there. So back again - this was the 15th time I'd had to go into this store, and again, I had to wait 30-45 minutes to be waited on. Finally, the assistant manager started digging around to see what was going on. It took a long time, but she finally told me that I was signed up for a plan that cost $30 more a month that what I'd agreed to, the phone was not free, I had to pay for it, and there was nothing they could do about it. Even though Ty forged my signature on the contract and lied to me about what I was getting into, I was stuck with it. I'm still thinking about going to Adult Protective Services and filing an elder abuse report, but at this point I'm just worn out. I ended up paying off the phone and leaving T-Mobile altogether. The word nightmare doesn't even begin to describe what I've been subjected to by these people.