Mark is very good about communicating with customers. Wish…read moreall business owners were this conscientious.

I'm highly dissatisfied with the service paid for and never completed. Mark did come out and…read morerestore service after we were hit by lightning and installed a temporary power feed. Eight months later, after being not communicated back to, he came in and installed the permanent service panel They did not bring everything required to complete the job. After repeatedly trying to get him to finish the job he had been paid in full for I gave up and hired a different electrician to complete the install and repair a mistake that was done on the initial install. My mistake was paying him in full before the job was done. I would advise anyone using his service to be sure the job is complete and correct before any payment is made.

We needed a substantial amount of electrical work done prior to moving into a house built in the…read more60s. Joe helped us upgrade from 120 to 230 amp service, installed & rewired a new panel, ran new lines for ceiling fans, chandeliers, sconces, added GFI receptacles, fixed hazardous items, and even figured out what switches were for that no one else could figure out. We enjoyed seeing him every day, he cleaned up daily and left things spotless! Change Orders couldn't have been easier. And Joe made some great cost-saving suggestions. Joe is the consummate Professional!

We called Joe in an emergency situation. The main breaker for my daughter's condo unit tripped…read more We had no idea where it was. He came over exactly when he said he would (within the hour). He found the breaker outside, reset it, and even patched up an electrical box that needed a better cover. He was great. Very personable. We would absolutely call him again for a project or repair. He could have charged me alot since we were in a real bind, but he didn't. Very, very reasonable.

They deserve zero stars. After buying top appliances from Marsillios, I expected their recommended…read moredelivery service would not have been the worst hire ever experienced over the last 45 years of renovating homes. I experienced damage to floors, cabinetry, copper water supply line cut and crimped necessitating a SubZero service call upon installation...unprofessionalism, rudeness, no response to phone calls until Bill's was prompted by Sub Zero area representative Joe K. I contacted to refund the installation charge and take care of the floor damage (once that's known). I told Joe and another Sub Zero rep who both agreed: Bill's has DISDAIN for the customer who expects delivery without damage...Katie S., Bill's assistant said "We don't provide floor protection, that's up to the customer"...so why didn't you let me know this by email or phone when I called the week before scheduled delivery and left a message: "I'm sure if Marsillios recommended you for a Sub Zero delivery, that you bring floor protection...please call me to confirm." I never heard from them so was shocked when the delivery team demanded I provide sand so they wouldn't slip on the 2 wet steps leading into the foyer (which took hours to vacuum up after scratching the wood floors) and my own floor protection which I expected they would provide. I didn't have brown masonite board on hand. They don't have them on their trucks (unless they have since been pressured by Sub Zero to conform to their standard practices). When the dolly holding the Sub Zero...not the right equipment we now know for this size refrigerator but is all Bill's has... pivoted, the floors were deeply gouged to the point of requiring $1300 of labor/materials to replace the boards to reinstate me to my former position (a reasonable expectation all agreed). The attitude of Marsillios, whose owner never returned my calls in spite of staff who say things like "mistakes happen in the course of deliveries" and "I'll have him get back to you"...my response: "mistakes don't have to happen if they're professional and take steps to avoid damages by being prepared for the delivery...and abide by the Sub Zero delivery guidelines since Bill's is a certified installer". And then I tell them about my research with the California equivalent of Clarke's: Bill's should have floor protection on his trucks, he should get photos of the job -- kitchen, spaces between delivery entry point and kitchen location of appliances, outdoor entrance -- so they come prepared. They usually make a site visit before installation but photos are needed at a minimum. These sound like the steps Bill's should take. Perhaps now he does have floor protection on his trucks at a minimum, since I called Sub Zero to oversee this so future customers don't go through what I did...but if you still choose to hire him to install an appliance of any quality/price point...I wouldn't let him step foot in your house unless there is advance attention given to your job. By the way, our refrigerator location is only 5 feet away from the foyer back door...so damage can happen in a short distance. Joe K.'s boss contacted Bill's and then responded to me (no phone call to discuss; just a terse email repeating Bill's lie to him) that nothing needed to be done because Bill told him that "I've been trying to work with her". "Working with her" means talking with me; didn't happen. The boss obviously wants to keep Bill's happy and not make waves, as does Marsillios who likes the arrangement that Bill's comes to their warehouse to pick up the appliances prior to to delivery using a box truck for a package price that includes taking away the old appliances. Some installation folks want the appliances to be on site before they arrive to install. This Bill's advantage to the appliance stores is what keeps him getting more jobs...so everyone is complicit: Bill's can get away with not playing by the Sub Zero rules. The appliance stores don't want random delivery people picking up appliances and risking transport damage. Delivery and installation people require different skill sets however. Regarding Bill's lie that "I've been trying to work with her". I spoke with Bill twice. The first time was when the damages were acknowledged by Bill (probably after Joe K. called him): "I hear you aren't happy with my job...I can send my repair guy to touch up (I declined, opting for my cabinet guy) and reimburse your installation (amount $810)". I told him makes sense given overall experience and damages, but what about extensivefloor damage cost which may take a while for floor guy to get here and do estimate. He said he would take care of it. 2nd call was to tell him the total floor amount of $1292.46, I said that his paying $1K labor would be fine, I'll cover the wood ($292.46)...I will mail you the estimate. Shockingly, I received a check for $190 ($1K-$810). I hired another installation person with that $810...who was to pay for the gouged wood floor labor?

We had a particularly complicated installation of a double wall oven: the new one was larger than…read moreour original. Bill's crew first came to measure to make sure it would fit, and then did a great job installing it. The team was quick and very professional. I'd absolutely use them again, and recommend them to friends.

Breaker blew to our hot water heatwr on a Saturday morning. Mr. Finelli came within an hour and…read morerepaired it for next to nothing. We have a new go to electrician. Very nice, quick, and professional. Thanks so much!

I phoned Finelli electric because they were referred to me. I had lights that went out after use…read moreof a blow drier and the breaker was broken. Mr. Finelli sounded busy but would fit me in and he phoned the very next morning as he was working in my condo complex and could squeeze me in. He found that the breaker had gotten stuck and it was a quick adjustment with his screw driver when he removed the box. He said sometimes they get stuck. I went to pay him and he did not take payment for the adjustment. He also kindly walked me to the other side of the building and showed me where my main breaker was located, because I asked him if he could let me know its location. He was accommodating and pleasant. He also arrived promptly. When I went to write him a check he told me that there would be no charge for the simple adjustment. Wow! Needless to say if I ever need anything done again that is major I will be phoning Finelli.as he is skilled, reliable and reasonable. He could have easily charged me. Someone who does not charge for a service call for an adjustment is someone who I can trust!

Don is a great electrician and I recommend him highly. Long story short we were in a bid because…read moreanother electrician had ripped up off and Don came on a weekend and got us back on track for our kitchen remodel. He found lots of problems in our old house and we feel much safer thanks to Don.

We found Don via Google. Yeah, go ahead and laugh, but it worked in our favor! We needed a phone…read morejack installed, and AT&T was being difficult with scheduling service. So we took it to an indie and we're glad we did. Don was prompt, professional, very neat (he had to drill holes in our sheet rock) and fast! Very reasonably priced. ETA: one other thing! He asked upon entering if he should remove his shoes (very impressive) and asked to wash his hands so he didn't get anything on my white walls. I told him that I appreciated both efforts, but I did need to vacuum and that the walls were going to be painted soon. lol

did my septic excellent job…read moreCleaned it thoroughly and showed me everything explained everything never had that done before people need to call them to clean septic or HVAC or plumbing

FYI if you are looking for an HVAC technician...this company charges a dispatch fee of $104.95,…read morewhich I WAS told about ahead of time and it was explained that if I used their service, this amount would be applied to the total balance. Fair enough. What was NOT explained to me until after the technician was in my home was that the $104.95 only covers the person showing up and there is an additional $299.00 fee to look at your system for a few minutes and tell you what your service options are. This fee does not cover any work at all. So I paid $403.95 to basically just have someone show up to tell me what they offer in terms of central air services/ packages/ options without actually doing anything in terms of labor. Meanwhile, a quick AI search gives you this: Typical HVAC Consultation Fees For a standard HVAC consultation or service call, most homeowners pay between $75 and $200 for the initial visit, which includes a diagnostic/trip fee plus 1-2 hours of labor. Common Fee Structure Diagnostic/trip fee: $40-$150 (one-time per visit) Hourly labor rate: $50-$125 for standard residential single-system work; higher in metro areas or for complex jobs Therefore, this company's prices are out of line, charging over $400 to come and "diagnose". In addition, they said they would send me the different service options for me to decide which way to go. They sent me two options, along with an agreement to sign which included the cost of BOTH options combined on the agreement, even though both options were the same service with a few differences between them. So why would I agree to the cost of two duct cleaning packages instead of just signing an agreement with the cost of the one package that I chose? You have no way of knowing how their prices compare to other local businesses until they show up and tell you their prices. And by then you are out over $400 just so you can find out this information.

McDonald Electric showed up on time, diagnosed the problem quickly and got it fixed. We were very…read morehappy with his services, and will definitely use him the next time we need an electrician.

Sean responded promptly and arrived later that day to diagnose a problem with the outside lights…read morethat would go on by themselves and not turn off. He found a short circuit, developed a solution and arrived on time the next day to fix it for a very fair price. His work was neat, he was courteous and prompt and did excellent work. The next time we need an electrician in the Groton, New London Waterford area we're calling Sean. You should trust him with your electrical needs too!

This business is owned by a sole proprietor. Nick is terrific, he has worked on our home for…read moredifferent projects, neighbors, and friends houses. Everyone thanks me for such a knowledgeable electrician who can come up with multiple plans to suit everyone. His charges are very reasonable and his reliability and work is beyond compare. Call when you need an electrician and you'll thank me like everyone else. Debby