I wish I had read reviews before renting here because our experience on the 4th of July was almost…read moreidentical to one posted previously, even though it was written over three years ago. Seeing the exact same sequence of events years later makes it hard to believe this is an isolated incident. Before we left, the young employees had us inspect the exterior of the boat for paint chips, scratches, and dents. However, no one ever raised the motor or showed us the condition of the propeller before we left. Looking back, that seems like a critical part of the inspection that was conveniently skipped. We also specifically asked one of the employees if there were any shallow areas or places on the lake we needed to avoid. He told us there were not, and we stayed in water that was consistently around 9-10 feet deep or more the entire day, we never struck anything and never experienced any impact that would suggest damage to the propeller. The moment we returned to the dock (before we had even gotten off the boat) an employee walked straight to the motor, raised the propeller, and immediately claimed we had damaged it. It felt like he already knew exactly what he was going to find before he even looked. The propeller itself had severe damage to every blade, as though it had gone through a rock bed. Yet the bottom of the boat and the lower unit showed no corresponding damage. Common sense says that if we had hit something hard enough to destroy every blade of the propeller, you would expect to see damage elsewhere on the boat as well. We never hit anything, and nothing about our day on the water matched the type of damage they claimed we caused. When we questioned this, we were told we "should have noticed the damage before leaving." That makes no sense. The propeller was submerged in the water, tucked underneath the boat, and it was dark-colored. There was no practical way for us to inspect it because they never lifted the motor or pointed it out during the pre-rental walkthrough. Instead, they only had us look for scratches, dents, and paint chips on the visible exterior of the boat. To make matters worse, the manager yelled at us in front of all of the young employees instead of handling the situation professionally. Then came the payment. We were first told we owed $500 for the damage. When my brother-in-law, who has boating experience, questioned that amount and pointed out that a propeller doesn't cost anywhere near $500, the charge immediately dropped to $125. The fact that the amount changed so quickly after being challenged only made the entire situation seem even more questionable. I will also note that we were a family of 6 adults and a 2 year old, not a bunch of young people being irresponsible. After reading the attached review describing nearly the exact same experience years earlier, it's difficult not to see a pattern. There are plenty of reputable boat rental companies around Lake Geneva that operate transparently and treat customers with respect. I strongly recommend taking your business elsewhere. What should have been an unforgettable Fourth of July on the lake ended with accusations and a dispute over damage that we did not cause. We will never rent from this company again.

Just a wonderful experience. Rentals were easy to set up. Boats were clean, worked wonderfully…read more Staff was professional, courteous and very helpful. Especially with the senior members of our group. Five stars. Will return and will recommend to all our friends

I recently experienced the Best of the Lake Tour through the Lake Geneva Cruise Line. The boat had…read moretwo levels and both were shaded. They had a bar in the back for snacks, drinks, beer, and wine for sale to guests. Our tour was an hour long and went through the history of some of the lakefront houses, who used to own them, and how they are historic to the area. The tickets for this tour were $43 each and should be a must do when vacationing here. Be sure to check out the other tours offered as well as the Mailboat Tour! (Where the mail jumpers leap from the boat to deliver mail to the dockside mailboxes) Pro Tip: Sit on the right side of the boat if you can to get a better views of the homes.

Had the weekend off and decided to try something new, What a great experience with Lake Geneva…read moreCruise Line. Captain Jeff and crew were great. Highly recommend going on the cruise!!!

100% recommend River City Marina. We had a mechanical issue with our boat in the middle of summer,…read moreand they were able to get us in right away, diagnose the problem, and have it fixed the very same day. Scott is incredibly knowledgeable and took the time to share helpful boat maintenance tips, which we really appreciated. Jess was so friendly, welcoming, and a pleasure to work with. Excellent customer service from start to finish--highly recommend reaching out here for any boat maintenance!

This place seems like a great catch at first until you come back . They don't tell you that when…read moreyou bring the boat back they expect it spotless . They charged my cc $100 for a cleaning and $30 for gas when we wasted a 1/4 tank of gas . She said $30 for the whole day being that the boat came back completely empty. My husband made sure the boat was clean before we left. They also claim to be a bait shop . A complete lie. If you rent a boat from here be sure to lock your card ASAP or they will find any reason to charge you for something ! Listen to the reviews I wish I could give 0 stars

Bergersen Boat was a life saver for me...great customer service from Lars... very responsive and…read morethey had my boat repaired during a very busy time of the year ....in about 1 week. Fair price and all is well on the water... definitely recommended!!!

From the owner: Bergersen Boat is Geneva Lakes 'go to' for high quality wooden boats. We specialize in wood boats-…read morerestoration, refinishing, repair, custom building and sales!

We went in to look at their boats and we had such a good vibe. I sent in an application to work for…read morethem. Beautiful location as well.

Had the tacos many times love them, any burger on the menu is fantastic, music everyday, perfect…read moremargaritas. This place is quickly becoming a staple of lake Geneva!

Scam. Scam. Be very wary of this business. We rented waver runners from them only to lose our…read moresecurity deposit. We were docking the waverunner as per the staff instructions only to have it bump an object. There was a ding on the boat. Mind you it was a very narrow dock with no staff actually coming out to tow the waverunners in. Someone then came by and said it was our fault when it was their staff who directed traffic. I suspect the business uses this excuse to charge the customers for minor damage and keep the security deposits claiming they need to repair the waverunners. The waverunners by the way had other dings on it that were clearly not repaired. If other yelpers have had similar experiences, please file complaints accordingly so that others will not suffer a similar scam( " bait and switch ") while on a vacation.

Visited lake Geneva for the first time and decided to rent a boat for the first time also. Leather…read morelips staff helped ease all of our concerns before sending us out and the made us feel comfortable on our first boating experience. The boat was fast and fun and we had a great time on lake Geneva. Alex was amazingly helpful and accommodating and out return of the boat was just as easy as leaving. Would absolutely return to leather lips again.

Wonderful time and experience! Dan and Trisha were wonderful guides and made the experience fun and…read moresafe!

Zipline adventure was great! Want to give a big shoutout to Chad I locked my keys in the car (we…read morewere the last group of the day) & he waited patiently for us get in contact with an auto service. It was a 90 degree day & he allowed us to wait inside & borrow a phone charger. His mama show be proud of the man he is & his boss should give him a raise

I, my parents, and grandparents have entrusted our boats to Reed's Marine since 1964 and I have…read morenever had a complaint. Moving back "home" from Alaska in 3 years, I will be able to store my current boat myself, but will still use their service department for routine maintenance and an annual detailing. Kirsten has always been friendly and prompt to answer questions. My boat has always been delivered on or before the requested delivery date and hauled out on time as well. Boats are expensive, but I feel that the dollar value they provide is worth the money spent. - Rick from Alaska.

You buy a boat from Reeds you better store it with them. If you store with someone else you have to…read moredeliver the boat to them for warranty service. For three years they would warranty service at my marina, which they visit frequently, now it's a $587 charge to pick up and deliver, for warranty service...great deal!

Steve was great and made sure everything was ready for us for an afternoon fishing trip. He was…read morealways available for questions and to make sure our day went perfect. Will 100% come back next spring and already told another friend about his boat rental service.

I had an appointment with another company, but he had a family emergency. Steve from Powers Lake…read morecalled me at 7:15 and had my boat ready by 7:45. They were so friendly and efficient. They even told me some good spots for fishing, since this was my first time here. They were top notch on everything I needed and helped me have an awesome time fishing with my nephew.