This place seems like a great catch at first until you come back . They don't tell you that when you bring the boat back they expect it spotless . They charged my cc $100 for a cleaning and $30 for gas when we wasted a 1/4 tank of gas . She said $30 for the whole day being that the boat came back completely empty. My husband made sure the boat was clean before we left. They also claim to be a bait shop . A complete lie. If you rent a boat from here be sure to lock your card ASAP or they will find any reason to charge you for something ! Listen to the reviews I wish I could give 0 stars read more

We rented a Pontoon from RCM for a day. The customer service was incredible and they were very accommodating. Our boat had a great sound system that connected via Bluetooth. They also provided a very helpful map. We had a great time. Scotty is the best. read more

Do not rent boats from this place. They will charge you extra fees days after renting. This marina will find any way to charge you money for cleaning, gas, etc. Very rude when we asked about the "extra fees". Many reviews also seem to have this problem. Would not recommend and Yelp reviews would say the same (2 stars). read more

This place is the worst ever I took myt beautiful pontoon there for reapolstering my captains seat They had my boat in storage from October until May I started calling in April to give them an ETA of picking up my boat by Memoriall Day I called at least 6 times because Scott the owner was never there So then I stopped in also at least 6 times and spoke with John the head mechanic and manager who was always very nice He reassurred me there would be no problem picking up the boat on Memorial day weekend When i got there the boat was in the water but the captains seat was not in the boat Come to find out the captains seat was in the back and it was never reapolstered It was just sitting there in a heap without even the old upolstery on it Needless to say I was very sad since I had company coming over Scott happened to be there and when I asked him after 7 months how could this be? He started screaming at me and I began crying I actually felt a sense of threat by him He took the old ripped apolstery and stapled it back on and then basically just threw the seat back onto my boat I was in shock!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!! And couldnt believe what was happening Needless to say This ruined my entire weekend with my guests This owner Scott should not be allowed to be in business and deal with the public ever He needs to get help! Without a doubt The WORST customer service experience I have EVER had in my life! I just want to add You cant even drive a boat without the captains seat You would have to stand up which is totally illegal! read more

Thank you for your time! So we rented a pontune boat at the river city marina (address in the subject). We were told the rental would cost 275aprx plus gas. Then we were told we could stay out longer than 5:30 pm with no extra charge, because they close. We return at 7:30 pm. We check the credit card and it has a 275 charge AND A 290 DOLLAR CHARGE!  For staying out 2hrs later. First off 2hrs cost more than an entire day of rental. Second he told us we can stay out no extra charge, just pay for gas!  They have many bad reviews! Google, yelp! Please check. read more

Hate to see the poor reviews here. It's a pretty basic shop, but the owner is very accommodating. Went to the back to search for a part for us that wasn't on display. Even opened up 1/2 hour early on July 4 when he saw my son sitting in the parking lot waiting for them to open read more

They tell you one thing on the phone then something else when you get there. We were told it was $10 to launch and take out. Once we got there and we're stuck we were told it is actually $10 for one, which means $20 to launch and take out. Plus the guy was rude to us. They are taking advantage of the public launch being out of commission, but there are two public launches so no need to come here in the future. read more

Seven of us were renting a house on the river for a week and were excited to rent a pontoon boat from this marina. We even invited some extended family over to join us. The website needs to be updated because the marina was open until 6 on Sunday even though the website says 5. This location also rents kayaks, which was not listed on the website. Had we known this, we would have definitely rented kayaks earlier in the week. On our second to last day, we rented the pontoon boat. We went in Sunday evening to reserve the boat and overheard the group bringing it in mention some type of buzzing noise but didn't think much of it. We rented the boat for $165 on a Monday for 4 hrs. The lady was really nice and told us we'd also have to pay for the gas we used which usually amounted to $13. Monday we went to pick up the boat and my uncle noticed the gas tank said half full. He brought this to the tech's attention and he said the gauge is wrong, it has at least 3/4 of a tank in it because he took it to fill it up that morning. So we left and didn't even make it back to the river house to pick up everyone before this loud constant buzzing noise went off and shut down the engine. Had to turn the boat off and back on to get it to stop. We got it running again and stopped at the public dock next to our house to pick up everyone. When we left the house, the buzzing thing happened again and everything shut down. We messed around a bit and figured out it was happening when we went above 43 rpm's. We called the tech and he said he didn't know what it was but we could bring it back if we want. We did not want to get stranded somewhere, so we dropped everyone back off at the house (kids were very upset) and took the boat back. The tech went out in it by himself for maybe 5 minutes. Came back in and said he got the noise too. Said we could leave the boat there or take it back out and keep it under 43 rpm's. We couldn't let the whole fam down...we took it back out. By now we were an hour and a half into our 4 hour rental. The tech did say we could keep it an extra 30 minutes. Unfortunately going that slow was not very fun on the tubes. We made the best of it and brought the boat back. Talked to the tech who was the only one there before closing. We asked if we could get some free kayak rentals the next day and he said he didn't think that would be a problem, but he had to talk to the manager, Scott, before approving it and he would call us the next day. Today is the next day and we did not get a call. We called around 1pm and Scott said we probably hit some muck and overheated the engine which is absolutely not true since the group before us was complaining of the same issue. Scott said he would give us the gas for free, which is "like $20". I highly doubt we used that much gas based on the lady saying most people avg $13...we never even got to run near full speed. Just wanted to put this review out there...not to deter people, but to let them know what they could be getting into. Something seems shady here. read more