they had the best price around for the item i wanted. on arrival the the was not as described in the ad. clearly their error not mine. when i called, they said to ship it back at my expense, if the item proved to be not as described i would get a full refund otherwise there would be a 30% restocking fee. the return shipping was $25 so i called back and requested a prepaid shipping label which was granted by another agent w the proviso that i would be charged back for shipping if my claim was untrue. i took 20 mins and took a bunch of photos to show the item i bought was the wrong size using a dial caliper and tape measure, then wrote a detailed description of the error i only got a partial refund. never got any response to my calls, had to file a time wasting dispute with paypal, which they did not respond to, then had to file a claim which they did not respond to, then paypal had to investigate and issue the remaining refund. this is dishonest customer service, not poor service. it is systemic, see the review by Amy L on 11/3/12 or KN on 3/23/12 read more

Active Forever finally resolved my problem and returned my money. They took a long time to do it and I had to phone repeatedly. They told me they would let me know if they wanted me to return the product, or how to handle the defective product, and I have never heard from them. Not sure if I should give these to the Goodwill, put them in the trash, or keep them to see if Active Forever contacts me. At any rate, I would raise their rating based on their making good on this transaction. read more

This company is AWFUL! I ordered a knee brace in April, 2017. I returned it, not because it was defective, but because I no longer needed it by the time it arrived. After several weeks and several emails, I finally received instructions for making a return. I shipped it back at least a month ago (it's now mid-June, 2017) and have not received a refund despite several more emails. I have never had so much trouble returning merchandise. Tomorrow I will call their 800 number-perhaps that method of communication will be more successful. I should have read the reviews before trying to do business with these thieves. I'll never purchase anything from this place again. read more

DON"T BUY FROM THIS COMPANY. my order never arrived, i have spent over 2 weeks (3 weeks since the order) arguing with the customer service who tell me i have to wait while a claim is filed with the post office which could take weeks. Customer service man even told me i was being unreasonable not wanting to wait. I have asked numerous times for a refund which has so far been refused. rude unhelpful, they don't care if something goes wrong. You might be lucky and delivery might be ok but don't risk it, buy from another company who have better customer service. there's so many bad reviews on here for them that should be enough of a warning. read more

I want to let everyone know to not make purchases from this company online. They sell products on Amazon and do not give returns in any way shape or form. Every establishment should give returns on items for specific reasons, but they refuse to give even when the product is defective. This is not the way to run a business and this is from a business owner herself. There has never been a day that has gone by that I do not offer a refund for any reason. read more

Am I reviewing the same company as everyone else? I was looking for a specific wall-mounted vanity mirror. I called to confirm they had the item. They had it, and I ordered it over the phone. Two days later it arrived. No drama, no mistakes. Maybe I was just lucky. read more

This is the worst company I have ever dealt with on the Internet. They advertise items they do not have, and string you along for months telling you it's on backorder. You can never talk to a supervisor, Nor can you ever get an exact answer to your questions. Everything is I don't know, I'm not sure, it's on the boat, they have more excuses than a high school student. read more

BEWARE!!! They like to add on at he bottom of your order a "Rush Processing Fee" but when your package never comes they will tell you it has nothing to do with shipping its so they will work harder to get your order to the top!! What a SCAM! Never received what I ordered but they sure took the money off of my CC the day I ordered. BEWARE read more

I own a company that manufacturers unique, one of a kind assisted living devices that assist the elderly and mobility challenged pull on and take off their shoes, boots, etc, with no bending or reaching required. Our Shoe Boot Valet is currently being sold both domestically and internationally. We have two more patented items coming out in 2017 and I decided in 2015 to transition from full service to manufacture and marketing only. I let it be known that I was looking for a qualified retailer type to take over the sales, administration and logistics in the US and I would concentrate on container load size sales to foreign distributors and other large volume users. Louis Orloff, owner of Active Forever called me and said he was interested and asked if I would send him a sample unit to test and approve. I sent them one and he contacted back and wanted to work a deal and we did. Louis immediately increased the price of the product 20% from $39.95 to $49.95 even though I told him it was being sold on the internet at S39.95, including Amazon. I contacted some of the reps back and they got nowhere with Louis and most didn't even receive replies - one good rep could sell his entire inventory. I started checking out the reputation of his company and it was horrible (check Active Forever, rip offs, fraud, scams). Yelp alone has 35 reviews stating AF is the worst customer service they have ever experienced. On 10/16 I emailed him how he has done nothing we contracted for and I was going to find a new partner and take him out ASAP. He emailed me he would get me a check for units sold the next week and didn't. That was the second time he had promised a check and never sent it. On 10/26/15 I received a email from a large volume buyer in Canada stating he had contacted AF 3 times to buy samples to show to his corporate clients- "Second, I have tried three times now without any response to get samples from Active Forever. This is disappointing in so many ways, but I feel it is important for you to be aware. I have offered to pay for the samples and still no response. I will leave you to draw your own conclusions." August 20th I received a call from the medical division of the Veteran's Administration asking to buy the product for disabled veterans. I told them I was not an approved vendor as yet. They told me they wanted my product and would rush my application through and get it approved in weeks instead of months. There are 8 million disabled vets in the US alone. I immediately informed Louis of this VA contact. With that and what was happening with AF I decided to disassociate myself with this unethical situation with Louis and get a real partner who I could trust and had the contacts to get these products out to the millions of people and veterans who needed them. I did as I promised and completely redid the website and face book and started a Google boosting program that sent a short demo video out with text to different target markets every other week. Each boost reached 50,000 plus potential clients and over 20,000 people viewed the video per boost according to Google We were their number one viewed on their boost media marketing program and have been ever since. Nothing changed on his website; no exposure whatsoever and I spent over $10,000 marketing for him. Our calls increased dramatically and the VA called me twice more wanting to sell my product and the sock device I was bringing to market in 2017. I got nothing. I believe for some reason he intended my destruction from the start. Why else would he buy my entire inventory and not put it on his website and market it for people to see? That is beyond stupid, it is calculating. In 35 years of business I have never met the likes of him and pray to God I never will again. He is not only possibly causing my destruction but depriving millions of disabled and mobility challenged people the knowledge of a product that is very unique and will be very beneficial to them and/or their loved ones. The thing that bothers me the most is his depriving millions of vets who served and suffered for our country and could have these devices through the VA program. All is documented. read more

Ordered item in April 2015. Never arrived. They said it went to wrong address. They accused me of typing In the wrong address. No way possible, as I don't know anyone at that address, so it couldn't be a default entry that went wrong. They said they would refund me. No action. Then they let me know it was returned to them by wrong recipient but I would need to wait until it reaches the warehouse for a refund. That was in May. It's now July and still nothing. I contacted them today and they said once it reaches their location I'll get a refund. I wonder if they have a bridge to sell? NEVER use this company!! Buyer beware! read more

The picture if the mirrors I bought (4 of them) only had a number of the product and not a mention that they were only 3" across with a 10x magnifying which you can't even see in. When I wanted to return, it was going to cost me 10.00 shipping each way and a 20% (8.00) fee for me to have nothing, zero, nada.....stay away from this place on line read more

This outfit is the worst I've ever dealt with. If my daughter hadn't asked for one of their pillows, I would never have dealt with them. When I called them to ask where my items were, the guy on the phone said we had refused them. Really weird...we never got them. Then he said he would send them out that day. Guess what...,he didn't. I followed up. He said "we don't have them anymore". Well guess what....you charged me for them. I can't wait to get the bill....I'll refuse to pay it. This place needs to get removed from the BBB. Their products might be great but they have real incompetent people working for them. read more

Do not use this company!!! They have awful customer service and their shipping and delivery takes forever. They do not care if you receive their product and they are almost impossible to get a hold of. Use a different company. read more

Ordered item Dec 10 2013 here it is Jan 7th 14 and still no item. contacted twice and promised they would take care of it.....would not do business with them. read more

I recently purchased a cool-hot mattress pad, as I suffer from terrible hot flashes and thought this would be the ideal solution. I was a little wary about the motor part attached to it and wondered how noisy it would be. When I received it, I took the motor part out of the box and turned it on ... it was terribly noisy, even though it said on-line that it was "quiet". There is no way I could sleep through this noise, so I called to return it. I was told I could not return the product as it was a "hygiene product". Even though it was never out of the box, I cannot return it. Now I read about their lousy return policies ... I wish I had seen them before, I would NEVER have dealt with them. The company sucks, big time. I have seen the identical product on other on-line sites and they have a 30-day return guarantee, so if THEY can do it, why can't ActiveForever? Ditto to Amy's review to the Zero stars. read more

I purchased a calf sleeve from this company to protect my calf and shin while in the ocean. I received the sleeve and it ran very small in size. I measured my calf following the directions of their size chart. I tried it when it arrived but couldn't get it over my foot. I told this to the representative and he said to return it for a refund and to buy the larger size which I did. I paid for the shipping for the return and mailed the product back. It's been well over a month and I haven't heard anything or have I received a refund. I called and spoke with their representative who told me I could not return the product because it was removed from the package and tried on. I said I went by the size chart and measured my calf and followed your directions and it was too small. I also told him I've tried on wetsuits, clothes, sandals etc like everyone else from other stores and put them back on the shelf or purchased them. I am very disappointed with the customer service and the company. They give incorrect calf sizes they want you to follow and won't refund the product. read more