If you're in here you should ONLY be here for the Dolphin Experience! The aquarium itself contains…read moreless fish than your local pet-smart. That being said its wonderful place to view dolphins up close and personal with the family, especially if you're staying in the hotel zone. Its conveniently located in the Isla shopping center which offers many of your favorite stores/restaurants to explore before you splash around with flipper. So my take is come here and swim with the dolphins otherwise you will be greatly disappointed, but the area is still worth a visit in itself. Like others have mentioned the photos packages are more expensive than the experience itself, but when are you going to have the chance to have a photo of swimming with dolphins again (they know it!) I bought 2 photos and called it a good experience.

Cute little aquarium with lots of interactivity! You'll only need an hour or so it isn't a huge…read moreplace but they do a nice job of using the space they have. They even have dolphin and sea lion shows. Where this place shines is the interactivity for visitors. They have a snuba experience dolphin swimming and interactive experience and a super nice exhibition outside with touch tanks. Great for kiddos and affordable at only 15 per adult and less for kids. Again it isn't an all day experience but it's a nice escape from the heat of the day!

It's still permanently closed. It's hard to verify that online, the area is locked and doesn't seem…read moreto be attended to in many years

Lots of fun and a great educational experience. The farm is as developed to protect the turtles and…read moreto ensure their progeny. The farm is on the other side of the island so you have to drive a golf cart there. You won't regret it.

We went on a catamaran trip to Isla Mujeres that we signed up for at our hotel. The communication…read morewas poor from the beginning. They were 15+ min late picking us up only to wait for 1+ hours at the dock for the catamaran. It was advertised as a catamaran, snorkel, island adventure, and then an exclusive beach club. Snorkeling was amazing but equipment was cheap and not enough time to do it. The "exclusive" beach club was not nice at all. Food was mediocre at best and felt like we were eating at a mess hall. Basically this was a booze cruise, which is great for some, but it was not sold to us as such and it was a totally disappointing experience. It felt like a floating frat party with cheap alcohol and workers pouring tequila down teenagers throats.

Muy decepcionada con el servicio al cliente de Erika. Estuve esperando en línea casi 40 minutos…read moremientras ella me ignoraba por completo para atender a una familia de cuatro personas que llegó a un lado de su escritorio hablando español. No sé si los conocía personalmente o cuál era la situación, pero yo ya estaba formada y me pareció muy injusto y poco profesional. Cuando le pregunté de manera educada si me podían atender primero porque yo ya estaba esperando en la fila, respondió con una actitud grosera en lugar de manejar la situación profesionalmente. Después de finalmente entregarnos las pulseras, ni siquiera nos explicó a dónde teníamos que ir. En general, fue una experiencia frustrante, desorganizada y muy poco profesional.

Absolutely incredible! We were surrounded by whale sharks on all sides. The shuttle service was…read moreexceptional, and the guides and boat were very very professional. I would highly recommend this to anyone.

Great experience! Once in a lifetime event for me. The guide and boat captain were professional…read moreand super cool! It is well worth it.

I had another great experience with Dolphinus Cancun thanks to Gabby from Amstar who helped me set…read moreup the experience! Dolphinus always offers a moving and magical dolphin encounter with a care for l animals and playtime! Gabby, our Amstar rep, was friendly, professional, and incredibly helpful. She made everything easy. Staff at the dolphin encounter were friendly and professional. Love learning about the dolphins! The only complaint would be the girl who let me through the entrance there was a bit rude in rushing me through. She told me abruptly that the group was waiting for me so I didn't get to browse the aquarium until after and had to backtrack but still a star experience. Highly recommend for anyone visiting Cancun!

This is a mixed review. I would have given 3.5 stars, but yelp does not provide half stars so I…read morewent up. 1. Reservation: absolutely necessary It will cost you $160 if you want fewer people in your group so you have more intimate interaction with dolphin. 2. Price: is high! Pictures are priced at $180 to $250!!!! They won't let you use your own camera, so you have to pay or your experience will never be recorded. It is a rip-off! So you will have paid $600 for 2 people if you want to keep your memory captured in picture. Imagine if you have more people!!! Prepare your money! 3. Dolphin interaction itself is 5 stars! What a beautiful and smart animal! It was amazing!

It was ok overall, but not something I'd ever pay for again…read more It was around $360 for 2 people (4 person tour size) which included the dolphin leg push. Taxi to the destination was separate and $15 each. When you arrive, they have you watch 5-10 minutes of safety + general environmental awareness videos before putting on life vests. Then you walk to the pool and get into the water. There is a guide and photographer with you the entire time, and closely guides the dolphins on what to do. Dolphins did some cool stuff - flips, leg push, got to touch them, but nothing crazy and wasn't as personal as I expected even in a small group of 2-4. After the dolphin visit (around 45 min - 1 hour) then comes pictures. They take you to a room and try to convince you to pay $210 USD for 10 pics, and the packages get more expensive from there. I personally did not want to buy the pics, and felt pretty harassed about this. Would rather just leave after the visit next time. Not sure if I'd recommend. It was cool to do once, but definitely pricey and probably better places you could go.

Awful. So regret not going with Dolphin Discovery. We loved our Dolphin Discovery experience some…read moreyears back but they were closed on the day we could go. Delphinus clearly has connections so they are attached to Xplor Xelha mega company and other locations. This was a terrible experience and to total rip off for the money. Delphinus said small groups but they meant a mega group split up into 8 groups that took forever with 2 smaller, older dolphins. They kept repeating simple exercises to stall for time. We paid extra for the superman push and the dolphins fail to push kids out of the water properly (not even past the waist) To be fair, the dolphins weren't given enough swim distance to get the momentum needed but we really had to question how small and old these dolphins are that the same 2 dolphins were performing these activities for a huge group. Then at the end, they added some weird and unnecessary snorkel with the dolphin. You can get the same experience in a smaller group, better run and actually get pushed out of the water during the superman push at Dolphin Discovery. The photos are super expensive but they are no matter where you go. Delphinus does not offer the additional video though. We added the additional cost of transport. It takes about 30 minutes from Playa del Carmen. We had a 10am reservation so they picked us up at 8:50am at a nearby location. On the transport back, they combined us with a group that clearly stayed for another experience so we sat waiting 20 minutes for them in a non air conditioned area with nothing to do and no food or water. Then to add to the wait, we dropped them off first at playacar - I'm sure they were happy. So this added another 10 minutes for a total of 1h 40m (11:20am-12:40pm) for what should have been a 30m transport. We were hot, bored and very hungry - we thought this just added to the stinky experience. To finally being dropped off at 12:40pm. The driver wouldn't even let us off a few blocks earlier with some nonsense about being tracked, like that was our problem. After multiple complaints and getting re-directed, a month later they refunded the transport.

Xel-Há - Stunning Nature, So-So Food, and Skip the Timeshare…read more Xel-Há is easily one of the more beautiful and enjoyable destinations in the Quintana Roo area. The natural surroundings, cenotes, lazy river, and waterslides offer a full day of adventure and relaxation. If you break down the ticket price by the activities included, it's actually a solid overall value. But let's be clear: this is not a 5-Diamond experience. The food is the biggest letdown. The buffet is nothing special--average at best. The fries, in particular, are almost always cold and soggy, thanks to a heating system that doesn't keep up, even when food is freshly made. It's the kind of food that fills you up but doesn't leave an impression. A few tips to help you make the most of your trip: * Buy tickets online in advance - This helps you skip the lines and sometimes score a small discount. * Avoid visiting during election season - Due to Mexican law, no alcohol is served during this time, even at tourist locations. If part of your plan is to sip a drink by the water, plan around that. * Skip the timeshare presentation - While it might sound like a good deal (free breakfast + discounted or free tickets), it's really just a pitch to buy into a discount program. You're not buying a vacation home--just access to marked-up offers with a "discount" tag. If you do your homework, you can usually find better deals on your own. Bottom line: Go to Xel-Há for the nature and fun activities. Just manage your expectations with the food, and avoid the timeshare trap. It's worth a visit--just not worth believing the hype.

Overall we had a wonderful experience but with major hiccups first they allowed our travel agent to…read morebook a dinner reservation to a restaurant that no longer exist and we didn't find out till check in while verifying all of our reservations secondly one of our two reservations to xoximilco was not in the system we canceled and rebooked and at the end of our trip we were being charged for that first reservation that didn't show on the computer which caused the check out to prolong which made us miss our scheduled reservation bus back to the airport. Then they tried to insinuate that it was our fault that we missed our bus a 5-minute checkout turned into a 30 minute checkout because a f****** on their part. on the drive back from xoximilco, there was a group of about 10 people that were clearly intoxicated, being very disruptive and nothing was done about it. Skip the timeshare presentation they told us that we would get a $400 massage and it turned out to be maybe a $70 massage also they say it's an hour and a half from beginning to end and it took over 2 1/2 hours. The all-inclusive is definitely worth it if you eat a lot and drink a lot which is something we did. on our last night there we went to restaurant that supposedly had the tomahawk steaks come to find out they didn't they had sent their meats to another restaurant so that was very disappointing. Staff is very friendly

We enjoyed Dolphin Discovery! We had a fun and relaxing trip to Cancun, and this was a great…read moreaddition. We took the ferry to Isla Mujeres, and took a bus to get here. It seems like maybe we got lucky with timing, but we just walked in and booked a package. They push hard to add on a photo package. I said no thanks. They ended up dropping the price some and bumped us up to the VIP package. They can definitly neogiate on price! Swimming with the dolpins and manatees was very cool. We also really enjoyed snorkeling with the sharks and sting rays. The package was nice. The buffet food was fine enough. I'm glad we came here. We had a fun easy day on Isla Mujeres!

The photos and descriptions make it seem like you'll be snorkeling in an enclosure with a handler…read moreand their dolphin. They even sell upgraded experiences for longer times and two dolphins. The truth is they run 2 encounters per day and you'll be there with 50+ other tourists. There's a big upsell at the beginning as they try to persuade you to buy a photo package and/or upgrade to the Garrafon VIP package if you bought a combo ticket. (Be aware that ferry to Garrafon is $15/person extra vs a cheap cab ride.) There's no pre-encounter video or briefing explaining their mission or the experience. They don't even make the effort group the gringos together so that the handler can speak in English - and 40 minutes is a long time to wonder what they're saying in Spanish. It seems that you're grouped by which package you paid for, but we paid for the single dolphin experience and ended up in a group with two. They split you into a half dozen groups and then station you around the perimeter of the enclosure. The handler then leads you down to a submerged metal platform (trust me - you'll want reef shoes for this!) to stand in a line. They provide some commentary about dolphins and then swim the animal back and forth to allow everyone to pet it. Each person will then have 3 interactions: fin/handshake, nose-to-hand targeting and a dolphin kiss. If you didn't buy the photo package, they'll make another attempt to sell you this. You can hang out around their pool in lounge chairs and even grab lunch (depending on the ticket type you bought). It's an OK experience if you have kids or really love dolphins - just not a fantasy experience.