As a patient who had been loyal and dependent on the care at Medford Chiropractic for over 7 years,…read moreI write this review now to express my utmost disappointment in this practice. When I started here in 2018, the staff, such as Nancy, were supportive, efficient, and polite in all communications. The providers, particularly Dr. Diane Sofia, cared deeply about patients and used expert training and patient communication skills to respond to physical needs.
On a weekly basis, for the first 5 years, I was brought pain relief under Medford Chiropractic's care, allowing me to partake in rigorous athletics training. However, when the practice changed ownership sometime (to the best of my knowledge) around 2023, and long-time staff and providers left the practice, the care quality began to change significantly. I was slow to notice the decline because I was seeing Medford Chiropractic less frequently between 2023-early 2025. However, when I returned to the practice for regular visits in May 2025, I was dismayed at the lack of support and professionalism.
The office staff, even after having my insurance information for several weeks, was slow to verify the amount owed and requested that I pay hundreds of dollars out of pocket and wait for reimbursement. However, I am in frequent communication with my insurance provider and know this amount to be severely inconsistent with my plan's benefits. Because the staff was insistent, I stayed in the office after my appointment to get my insurer on the line to resolve the issue.
Unfortunately, this was not the end of insurance related issues that Medford Chiropractic created; though there were no changes in my insurance policy, which should have afforded me ample medical visits, in the Fall of 2025 Medford Chiropractic alerted me I was running out of appointments. I communicated with Medford Chiropractic on the issue and conferred with my insurance company, who explained that Medford Chiropractic was billing with physical therapy codes, thereby limiting my number of appointments per year. I was informed by my insurer that this could be resolved with a renewed authorization. On 10/6/25, my insurance company put me on hold while they called Medford Chiropractic and allegedly extended the authorization on file. However, when, on 11/24/25 I had not received communication from Medford Chiropractic on the resolution of any insurance issues, I spoke with Audrey from Medford Chiropractic on the phone, who alleged that she could not see the new authorization on file but encouraged me to schedule an appointment regardless because it would "probably go through." As a graduate student with no income and no verification from Medford Chiropractic that more appointments would be covered, this was an unacceptable option for me. I asked Audrey if she could please reach out to my insurer directly and get back to me, which she said she would after the Thanksgiving holiday.
After several weeks post-Thanksgiving of waiting, I took the initiative to call Medford Chiropractic. I called the practice 4 times during regular business hours - twice at different points of the day on 12/10/25, and once each on 12/16/25, and 12/17/25. Each time, my calls went to voicemail, where I left detailed information with a callback request. I know the practice received my communications because I received immediate automated apology text messages promising prompt assistance. I further know that the practice maintains my correct contact info on file because they have sent emails and texts about office operations updates as recently as today.
However, the practice has yet to reach out to resolve the insurance limitations that they themselves, by their conduct of billing with physical therapy codes, have caused. Meanwhile, my physical condition has been deteriorating such that I am in constant and worsening pain. If Medford Chiropractic is unable to offer me the decency of communication and care that I require, I must turn elsewhere.
