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    Acura West

    4.0 (1 review)
    Closed Closed

    Services - Acura West

    Check engine light

    Engine oil light diagnosis

    Auto general diagnosis

    15 More Services

    Auto noise diagnosis

    Tire Pressure Monitoring System diagnosis

    Auto no-start diagnosis

    Auto vibration diagnosis

    Auto diagnosis or inspection

    Auto pre-purchase inspection

    Auto maintenance

    Oil changes

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    Auto battery or electrical system repair

    Auto brake repair

    Auto engine repair

    Auto wheel and tire repair

    Routine automotive maintenance

    Transmission leak inspection

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    Dale Downie Nissan - My first car!!

    Dale Downie Nissan

    (7 reviews)

    Unprofessional Experience at Nissan south London…read more This review is about more than just a car -- it's about how we were treated by the manager, Amin, whose behavior drove us to walk away from a deal we were ready to make. We went to this dealership after seeing a car listed on Kijiji. When we arrived, we were told it had just been sold for cash. Later, when we refused a more expensive vehicle, suddenly the original car was available again -- clearly a bait tactic. But the real issue wasn't the car -- it was the manager's complete disregard for us as customers. Throughout our visit, he walked past us several times without a greeting, eye contact, or even an acknowledgment that we existed. We asked multiple times to speak to him, and were told "you deal with me, not the manager." A manager should be present, professional, and involved -- not hiding behind staff while customers are left in confusion. He finally appeared only after we said we would leave a review, and by then, it was too late. The damage was done. He tried to shake hands as if everything was normal -- but there was no apology, no ownership, and no explanation for the lack of respect. We were ready to make a deal, even gave our Visa for a deposit, and let them test-drive our car for 15-20 minutes. But when a manager acts as if he's too important to speak to people spending thousands of dollars at his business, it tells you everything you need to know. A dealership is only as good as its leadership -- and this manager failed. He made us feel invisible and unwelcome. We walked out not because of the price, but because of the lack of human decency. To management: Train your staff to be honest, humble, and professional. A dealership is not just about selling cars -- it's about trust. And we lost all trust the moment we stepped in.

    Hilariously poor service. Service Advisor claimed my confirmed appointment didn't exist, with sas,…read moreand failed to look into it or reschedule. I couldn't help but laugh; how can they maintain a franchise license like this? Everytime the car is in they talk all this "added value" like topping up fluids and checking tire pressure... but they never actually do it. Only once did they rinse it, after me light heartedly calling them out (still no fluid top up). Five staff were all bumming around smoking as we drove off (looped around the back) with big smirks as they looked right at me; like I was the but of a joke or something. Real class act guys; thanks. Is it so wrong to want a safe vehicle for my wife and kid? We only spent $30,000.00 with Nissan and got the loaded warranty... guess that's not enough to be treated with respect here. Makes me feel like a chump. Incompetent and hostile on the offset sums this place up.

    Acura West - car_dealers - Updated June 2026

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