Awesome experience here!…read more Came here to get an oil change and their rates are much better than the competition! I also came back for a Gold Detailing package and they did a fantastic job inside & out! Overall, I highly recommend this dealership to anybody and I'll definitely return!

Every so often, I have to reach out to McMasters' parts department Time and again, the staff in…read morethat department are rude and dismissive If you need parts find a different Chevy dealer

Great service, on time, every time. Wouldn't trust my car to anyone else. They keep me safely on…read morethe road.

The price provided to me was much more than the estimate and the work took less than told to me…read more This shop continues to provide subpar service for the money.

sold me a used tire, I was told when I had it put on elsewhere that it was unsafe and should not…read morehave been sold. I am aware that it is buyer beware on Marketplace but did not expect this from a mechanic's business. I was expected to drive over an hour on the highway so it could be inspected. My safety was not worth the hassle.

Khalid and Felix are excellent people to work with. They went over and beyond to make sure i was a…read morehappy customer to which they have successfully done. Would not hesitate to deal here again in fact it's my first choice for my next vehicle. Thanks guys for a awesome experience

From the owner: Used Car Dealership. Buy/Sell/Trade a variety of used cars ranging from SUV's, Pick Up Trucks,…read moreSedans, and Coupes. We offer financing as well on all our vehicles! Check out our ever growing lot of vehicles at our dealership or at our website.

This has to be the worst service department in London !!! Hands down !!…read more I have made 3 appointments , Kia has called to cancel them 3 times ! WTF Kia !! I purchased my car there , this seems to be the norm ? they don't care about me as a customer ? or the fact that I must drive from Strathroy for service ! I can't even get a call back when leaving a message ? This dealer clearly does not care about customer service ! when they go out of business they will blame something else probably .

I helped my mom purchase a Kia last week. The sales guy…read moreshowed up late... tried to sell me a different car that we'd discussed on the phone... told me he'd take care of everything (including towing the trade in). My mom's trade in in still in her parking spot (at the Retirement home). She has to park her new car in visitors, and risks getting it towed. Airport Kia has been notified and have done nothing ! They are not a decent nor respectful Dealership! Don't buy a car there !!!

Great to have everything for our company at one Ford location....from parts-service-body…read moreshop-sales-commercial!

I went to Highbury Ford for repairs covered under recall warranty. I was told to bring the car in…read morethe morning, so that I can pick it up in the evening. I did as the person suggested. Later that day, the technician called me to say that they'll need it for one more day because it's a bigger job than expected. Although, this wasn't ideal for me, but I thought it was understandable. The next day, I was waiting for a call, so I can pick up my car. No call. I called late afternoon and they said that they'll need another day because they don't have the parts (which is something that should have been arranged when the appointment was made the previous week). At this point, it was too late to arrange a loaner car, so I wouldn't have a car for three days. Day 3: I call a few times in the late morning in order to arrange pickup of my car later that day (I worked, so would have to make arrangements for someone to drive the car to my apartment), but the technician didn't pick up the phone. I left a message for him to call me back . I called again around noon. The person I talked to said the tech is on lunch, but that he would tell him to call me right away. No one returned my calls. I called a total of 6 times that day and my talk would not return my calls. Later that day, while I was at work, he called to tell me my car is ready. Because of the nature of my work, I had to scramble within 3 minutes in order to make arrangements for a family member to pick up my car. When I finally got into my car, the bluetooth was no longer working Terrible communication. Broke the bluetooth in my car. Do not recommend coming here for service. I will not be returning Update: I went to a different ford dealership for diagnostic. They identified the issue and said highbury ford made a mistake. I brought the receipt for this to highbury Ford. Manager at first tried to dodge responsibility, threatened to have me trespassed because I raised my voice slightly, tried to get me to call ford canada (which is useless and he knows it because they have no control over dealerships). Refused to pay because I should have gone to them despite them having a conflict of interest and having lied to me previously. In a previous conversation he said I could go to another Ford dealer for diagnostic and now he said "but I never said I would pay for it". Completely unprofessional and dishonest. Situation has been reported to Better Business Bureau

Eight days after I picked up my car, it chugged to a stop after overheating, leaving me stranded on…read morethe side of the highway with my kids. In the eight days since buying it, there had been no coolant leaking at my house. I had actually been checking the driveway regularly as part of my new-to-me car routine and had seen nothing. I used my own CAA membership to have the car towed back to Redline. Their mechanic found the coolant extremely low and had to add a significant amount--about a jug and a half. There was no visible leak while the coolant was being added. To the mechanic's credit, he did not minimize how much coolant the "thirsty car" needed. Three days later, the situation changed dramatically. While I was at the grocery store, a significant amount of coolant began leaking underneath the vehicle. I have attached the photo I took at the time. By the time we made the approximately five-minute drive home, the car was overheating again. That leaves me with some serious questions. If the coolant was checked and topped up before I took possession, where did that much coolant go during those first eight days when there was no visible leak? If it was not checked, how long had the vehicle been operating with insufficient coolant before I bought it? I cannot answer either question, and that is precisely the problem. What also concerned me was the initial response. I was told there was no chance this could cause further issues. Dave, the salesman, told me that low fluid levels can be normal and suggested it could be air in the engine, which "happens and is fine." Interestingly, those explanations were not repeated when I later returned with my boyfriend, who is a mechanic. My trust in the company at this point is shot, but I want to distinguish that from my opinion of the mechanics. I still question whether something was missed during the inspection or preparation of the vehicle, and they have not been perfect throughout this. However, making a mistake and being dishonest about one are two very different things. I trust the mechanics to be forthcoming about what they find and am comfortable having them diagnose the vehicle. I also do not want the mechanics or service department to become the scapegoat for my overall experience. They are not the reason this review is as negative as it is. Had the entire situation been handled with the same straightforwardness I have experienced from them, this would be a considerably higher rating. I bought a used vehicle. I did not expect a perfect vehicle, and mechanical problems can happen. I did expect reasonable confidence that basic fluid levels had been checked before it was handed over to me, and a straightforward response when it broke down eight days after I drove it off their lot. UPDATE: After my initial negative review was posted, I received an email from the General Manager asking me to remove what he described as my "deceptive reviews" and reminding me that you "get more bees with honey." I have attached the email so readers can see exactly what was said, in context, and draw their own conclusions. Since then, there has been a positive development. Redline has agreed to collect the vehicle with their own tow truck after all. They were willing to look at it the same day if I could get it there myself last friday, but I have exhausted the towing kilometres available through my CAA membership. They have now offered to collect it on Wednesday if I am willing to wait. I appreciate them doing that and have agreed to wait. I want this review to reflect positive developments as accurately as the negative ones, and they deserve credit for resolving the towing issue. That is where things currently stand. I will update this review again once the vehicle has been inspected and I know what they find and how they handle things from here.

DONT EVER LEASE FROM THEM. SCAM. So my gf was dealing with a price to lease a car she wanted and I…read morewas at the parts area. I hear a salesmen say to a boss type looking guy... I got another 33 bucks out of her on the lease and im gonna try and get her to get more and they both laughed. He glanced over at me and walked away. I then texted my gf and told her to STOP and come to where I was. 2mins later she came and I told her they were trying to rip her off on the lease price. We were discussing leaving and the sales guy came to get her back and he said anything wrong. I told her to take care of it. She turned and said to him ...oh I've changed my mind. We are going for a 33 dollar bite to eat...He looked dumbfounded and i started laughing. He looked over and it was like a bell when off when he saw my face and we were together. Shady

Always bring my Tiguan for service to this dealer. Trustworthy and excellent service. Their staff…read morewas friendly and helpful.

There's a reason they are called 5 Star. They did some…read morevery careful paint and body work for me to an extremely special car, and treated it better than their own. Very impressed, and grateful for the attention to detail. Thanks!!!

We bought a car from there not even 3 years ago, now the whole under carriage is rotted out and not…read morefixable. Does anyone there do safety's on their vehicles. Good money wasted....