Here is a list of quality concerns we expressed to the company:…read more* Cutting in around tile, door frames and molding is sloppy in nearly every room. In order to address this, we will need to sand and repaint some areas- not something I expect to have to do after I hired a professional painter to take care of this.
* Instances noted around ceiling and/or molding in several rooms where small pieces of wallpaper remained and were painted over, rather than fully removed prior to painting. While pointed out, they were not addressed.
* Holes and other damage were not consistently patched and painted. After several rooms were indicated to be complete, we found areas where patching and painting needed to be completed. Many you addressed, but not all, and several were noted in kitchen after you left. In fact, we left sticky notes in the rooms to address problem areas- multiple sticky notes were still on the walls after the project was "completed."
* Though hardware was removed from walls in order to complete work, few were reattached to walls at the end of project. There are also multiple switch plates missing.
* In multiple rooms, the wallpaper glue was not fully removed and painted over. The sunlight highlights the textural difference and will need to be redone.
* Because drop-cloths were not used to cover traffic areas, carpets became soiled with dirt and dust accumulation as a result of: 1) wallpaper glue and water on shoes from room being worked on to adjacent rooms; 2) drywall dust being tracked from room to room; and 3) frequent visits outside. As a result, the carpets will need to be cleaned. The carpet cleaning company quoted $150 to get out the dirt and dust; which is extremely frustrating considering we just had the carpets shampooed just a week before we had the furniture delivered. That was only a week before the paint project. Not only were the carpets soiled with dirt and dust, there are also two areas of the carpet covered in paint.
* Again, because drop-cloths were not used consistently when painting, paint splatter was found all over the tub, toilet, tile and other molding. Though identified AND communicated, this was not cleaned and resulted in my husband cleaning after the fact. Significant paint splatter on the molding in the kitchen nook was mentioned to you, nothing was done to rectify this.
* On the night before the "final day onsite," because your assistant was gone for the day and was on onto another job the following morning, you asked my husband if he minded cleaning the upstairs bathroom (floors covered in both wallpaper glue and drywall dust) so that you could paint that room and complete things timely. He did so in good faith effort for you to complete the work efficiently and with understanding that a discount would be offered as he was completing work on behalf of your crew.
* While we understood that things would be a work in progress and not thoroughly cleaned each night, more attention and care should have been done especially in the kitchen....at least to get things to a reasonable level. Our house was left a complete mess every single night over the two weeks. Because of the drywall dust, and the fact that you brought no vacuum with you, nearly each night we had to clean up all rooms being worked on so that to ensure all the dust and dirt from the wall paper removal and patching was not carried to other areas of the house.
* In addition to the nightly clean-up, after the project was completed, it took almost 2.5 hours to clean up the mess that was left.
