When I moved to Maui this past summer and needed auto insurance I was referred to Mark, and I am so…read morethankful! Not only did we get a great deal on auto insurance, but everyone in the office is so kind and helpful! They even helped me notarize documents and fax them back to the mainland when my dad passed away recently, so that I wouldn't have to go to a local mortuary to sign them. I would highly recommend Mark and his team to anyone!!

Celia is great! she is knowledgable and nice. When I walked in I was greeted with a smile and a…read morefriendly face. We refinanced my vehicle I was approved for a better rate .

I really appreciate Zach doing some work on quotes to see if there was a better product out there…read morefor me. I'll definitely reach out first in the future to Zack. Thank you!!

I have had a policy for two years and thought everything was being done behind the scenes without…read moreneeding to sort through each and every bill. Unfortunately today I received a notification of "collections" for $4.88. It was a bill for renters insurance that was canceled two days previously. In fact a woman called me to confirm this cancellation and did not mention anything about a balance due. But then to get my credit threatened is beyond acceptable. Totally incompetent or miscommunication would be the only excuse but when working through an app (not the direct person), things like this should never happen. I will find a new insurance policy on Monday for both cars and Home Owners. You can't undo a threat- EVER!

Everyone in Hawaii should use Mark Zion insurance he is one of the nicest and most knowledgeable…read morepeople regarding instance I have ever met his office is expertly run and very efficient Melissa Soto was also incredibly helpful but anyone looking for insurance in Hawaii will be thrilled beyond belief with the great service and true aloha from Mark Zion

I already had an insurance policy lined up, but was looking for options. I signed with this State…read moreFarm company - similar coverage better cost, got comfortable, and then they said they need to take pics of the roof - and said that they couldn't insure the home. You would think they would look at the house BEFORE i signed the papers. The best part: I asked "now what?" And they did not provide options - just a countdown to when the policy expired. On my own, I called insurers with State Farm's reason for dropping the house within a month. I found a company that encouraged more details about the house and said that it was well taken care of and decided to insure it. Do not contact Mark Zion State Farm- definitely not the definition of Aloha.

Jonathan Fiske saved me hundreds a year on home insurance. The nearest quote from another…read morewell-respected broker was almost twice as high. It was a ridiculous difference. Props to Jonathan for helping us make our Maui dreams more affordable. I have his card to give to others.

As someone who likes to keep my options open, I like to change cars erratically and with little to…read moreno notice. And my insurance agent suffers as a result. Also, I tend to get myself into weird situations and have an active imagination so I will often ask my agent ridiculous questions. Example, I was going on a trip to Portland during the dead of winter. My concern was that I have no idea how to drive in ice/snow. What if I'm driving up a hill and lose traction, my rental car careens down said hill and strikes multiple vehicles on the way down. Does that count as one claim or multiple claims? Is this something a normal person concerns themselves with, absolutely not. Does an insurance agent want to deal with said questions, absolutely not. But Lindsey Morihiro has been a true blessing, she is patient and eager to answer any questions. She goes above and beyond to help me find the proper insurance package for me and my unique needs. When I had to file a claim it was a breeze, what would normally be a tedious process dealing with some jamoke in Iowa with a national firm. Going with a big company you are just a policy number and dollar amount. With Lindsey its Ohana, no one gets left behind or forgotten. 10/10 would return.

This Farmer's office is located inside of Walmart Kahului near the main cash registers.  It's a…read moretiny office that handles only policy questions, start up's, changes and cancelations.  No claims can be filed here, unfortunately.   EXPERIENCE: I actually started out with AIG Insurance which was bought out by Farmers (in Hawaii anyway) years ago.  After getting off of my parent's AARP insurance, AIG's/Farmer's rates were favorable for similar coverage which is why I've been with them all these years.  When I filed a claim a few years and two vehicles ago, I was lucky enough to not have to pay a deductible as the other driver's policy was under the same company which zeroed both of us out.  Response time and coordination of body work and car rental was quick and efficient.    My policy premium slowly lessened over the years but for some reason is slowly going up currently with no recent claims on a vehicle that's going on five years old.  I may need to look elsewhere if it continues to do so. But, I do like that I can speak to a company rep based in Hawaii as the local service is always superior to the mainland.   TIP: Most recently, while I'm still covered under Farmer's, my new insurance cards state "21st Century Insurance" which is part of the Farmer's Group. OVERALL: Nothing to complain about aside from the very slight bump up in my premium.

From the owner: Hawaii drivers save an average of $427 a year on auto insurance with Farmers Insurance Hawaii! Call…read moretoday to see how much you can save. Serving Hawaii Since 1955. Farmers Insurance Hawaii is a member company of Farmers Insurance Group of Companies and offers automobile, homeowners and other personal lines of insurance. Visit www.farmershawaii.com for more information.

We bought a road legal golf cart and a neighbor suggested State Farm in Lahaina for insurance…read more Initially all went well and we insured our cart for just on $47 per month. Within 2 months the payment has suddenly gone up to $51, with no reason given. We left messages but didn't get a call back. This has me concerned as the reviewer below experienced the same problem with her Jeep's rates being increased too. I'm interested to hear why our payments have been increased without any warning and why. If Chad or Talia can call me and let me know I would be interested to hear. Tracy C

We've been with Chad Santiago and his team since the 1990's. We've insured our home, autos and…read morepersonal liability with him. He has always been responsive and reliable. Everyone in his office is respectful, knowledgeable and thorough. I highly recommend insuring with State Farm Lahaina.

Not professional. Unresponsive. Mainland proprietor acting like they are a Maui company.read more

From the owner: We specialize in providing Concierge Insurance Services to everyone in the Hawaii Islands as well…read moreas the mainland- OR, CA, & WA. In a digital world, we provide the human touch.

Employees very friendly. Non commercial vehicles can get a good price. I think Farmers is cheaperread more

Customer service the girl at the front desk (Daisy)is really bad!!! No greeting No smile No eye…read morecontact, if she's not happy with her job she should quit!!! I felt like I was bothering her... I have been a customer for over 10 yrs.. very very disadisappointed!!! the only reason why I'm staying with you folks is Richelle's amazing service!! Maybe Richelle should give her some training Sandra

Elizabeth is an amazing person and articulate Insurance Agent. I went to her after other Life…read moreInsurance Companies sent me flyers but didn't want to take the time to talk to me, pushed me off to another department and they said they'd call back and never did. Elizabeth is patient and was not trying to "sell me" a policy, she asked me the right questions, gave me several options and I hand picked the policy that was right for me with no pressure. She gave me time to think about it and was hands on during the entire process. She gave me detailed answers to my questions and I would go to her again with future insurance needs.

From the owner: Customized policies with A Rated Carriers. We work together with you to find the right solution…read morefor your family and for your budget. Final Expenses, Mortgage Protection, Whole and Term Life, Fixed Index Annuities, Business Owner Policies & Personal Umbrella Policies for high net worth individuals. Marine, Travel, Flood, Fire.