If I could give a - I would. Brought my laundry in, told when it would be ready and the date and time were on the slip. The date was the day before a trip. When I can to confirm the day's deliveries were in I was told it would not be in for 2 more days. That doesn't help when you're leaving the next day. I was told by the woman who answered if I had said I needed it she would have told it wouldn't be ready - regardless of what the slip says. Terribly annoying... Yes, a first world problem... but... a terrible way of doing business. read more

My boyfriend and I had dropped off two comforters at this cleaners on Fri July 21st. One comforter was ours and one was our roommate's. We were assured that they would both be ready the following Monday and that they would call to notify when we could pick them up. Monday comes and goes and we had not heard from the cleaners. We had a busy week and were going out of town that weekend so we just let it slide and picked up a cheap $10 blanket from Walmart in the meantime. The Monday after we were supposed to pick it up comes and still no call. We called them and they let us know that one of the comforters were done, but the other had been misplaced somewhere and that they could not find it. Okay... So we go to pick up whichever comforter was done, which turned out to be our roommate's (go figure). Over the course of the next few weeks, we would call frequently to get an update on the whereabouts of our comforter. The receptionist would tell us the same thing each time we called and assured us she would call back by the end of the day with an update; not one time did she ever call back. The only piece of information she could give was that the store has several locations and that it's possible it may have been sent to any of those locations for whatever reason. I guess they have a certain store they bring comforters to? Doesn't even matter... Since she was absolutely no help, we insisted on speaking with a manager or owner, who were conveniently never available when we called either. Promises were made that someone of higher authority would be in contact, which was false. We expressed to the receptionist that all we want is our comforter and a refund, which sounds fair considering it had been almost a month since we've had a comforter. She was shocked that we would want a refund, as it had "not yet been a full month". It had been 3 weeks, close enough. End of August comes, still no comforter. We called again and were able to speak to a manager finally. We explained the situation and he says he understands and that he will try and look for the comforter. The best part was when we found out this was not an uncommon situation for this store. He said that it's happened so many times that people hadn't had their belongings for almost a year. I'm sure that was meant to justify what happened to us. We get another call just minutes later from another manager who has located the comforter, WITHIN THEIR STORE. It had not been touched because supposedly there was a different receptionist filling in that day who took in our comforter when we dropped it off & was unaware we had to sign a release for the type of comforter it was, so it could not be cleaned until they had a signature. I am extremely disappointed in the service we have received at this facility. Our comforter had been sitting in the same spot from Day 1 for 2 months. When we were finally able to pick it up, no manager was there to give us the refund. Even though the receptionist knew we were to receive the refund, and knew exactly who we were considering we had called and came in person multiple times to check up on the comforter. She denied us the refund because she didn't think the color matched what we had described it was. Probably because after being washed it went from a dark blue to a faint grey. Didn't bother debating, we dealt with this place enough. We were just happy to have our comforter back. Long story short, don't bring your belongings here unless you want them to become lost and receive them back in almost two months. And also if you want terrible service. read more

This place is horrible! I took in a jacket on 1/28/18, prepaid order, on the receipt it clearly stated it would be ready Friday, 2/2/18 after 4:00. Went Saturday 2/3/18 at 2:45 and they were closed. Returned on 2.4/18 in the morning and the rude woman said it was not there, they did not receive a delivery the Friday prior. I was upset and questioned why they said in writing it would be ready for pick up and she said it was not her, it was the computer and we should have told her we needed it by 2/2/18! Seriously? She promised to call me that afternoon when they received the delivery and I could then return for the 3rd time to pick it up....NO CALL! Finally it came is 8 days later 2/6/18. Went to pick it up and she refused to give me a refund. Still stating it was my fault for not telling her when I needed it by. Again, the receipt clearly said it would be ready 2/2/18 @ 4 pm! This place is classless and I can only imagine they will be changing the name again because with a business practice like this, I can't imagine they have many happy customers. Pass the word around...... read more

Stay away!!! Horrible dry cleaner and ruins clothes!!!

Went in to drop off a pair of slacks I needed for a meeting next morning at 9AM. Wasn't greeted in the friendliest manner I asked the woman at the counter if she could please have this done my next morning where she quickly said "NO!" Ok I will take my business somewhere else then- way to go the extra mile to help out a customer- worst dry cleaners ever!!!!! read more

Horrible service- they destroyed my wife's dress and refused to take any responsibility. If you expect to get your clothes back in one piece go elsewhere. read more

So my husband and I dropped off our dress clothes prior to going on a trip. I had one dress, and he had a few dress shirts and pants. What initially shocked us was how expensive they were. So anyway we brought it on wednesday and when we went to pick it up the following monday at 4pm they were not finished cleaning the clothes. My husband went back later and picked them up and when he brought them home they smelled awful. I don't know if they didn't clean them properly or what but we didn't have time to resolve the issue because we had to leave early the next morning for our trip. Anyway they made my dress smell so bad that I couldn't even wear it on my trip. I won't use this place ever again, one because of how pricey they are and two because they take forever to poorly clean your clothes if you can even call it cleaning them. Hopefully I can get the stink out of my dress. read more