I originally thought this would be a great place to get alterations done. I spoke with the lovely lady that helped me out two weeks ago. I pointed to my dress that had big pulled apart in the inseam. She told me the price which I thought was expensive but I just wanted both sides fix. While this might not be a review towards the Tide Dry Cleaners since they take alterations to a different company. I believe they should at least check to see if the job was done correctly. Let me say all staff was pleasant and happy to help. I didn't even care that it took two weeks to get my dress back. I got to my car to see how it looked. Left side of the dress was great. When I went to the right I noticed it was not fixed. I just paid $20 to fix plus $15 to f and clean my dress. I honestly thought about telling the staff. I didn't want to deal with the hassle of waiting another two weeks for my dress and had to rush to a meeting right away. So I left in good terms and will not return to this establishment. If anyone knows of any other cleaners who do alterations and are fast in the Naples location please let me know. Update: I spoke with Amanda who had emailed me the same day about my incident with my dress. Amanda was professional and very apologetic! I was not expecting an email and a call right away. I was not expecting her to also be so generous. This in my opinion is outstanding customer service! I understand mistakes happen. I am just so happy to get my dress fixed! Thank you Amanda! read more

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Service with a smile from Kelsey at Tide Cleaners. Tide is not the cheapest, but they are fast, polite, organized, and do a very good job.

This is an impressive dry cleaner. Two valet lines so you don't have to leave your car . On premises dry cleaning while most competitors are merely drop off places who send clothes to a factory. This both reduces the likelihood off an item getting lost and allows for custom work or requests. Very nice staff who are very responsive and whom hurry to provide quick efficient service. The only drawback concerns alterations. There is only one person who does the pinning and if she is off you are out of luck. Also they contract the work out which means it takes quite a while to get your stuff back. read more

Vanessa P. is such an amazing worker she always makes me feel heard about any concerns I may have, is always polite, and ensures my clothes come out flawless. She definitely knows how to bring out your smile. read more

I recommend you stay away from Tide Dry cleaners at all cost. I dropped off a set of curtains for my lanai windows. Pick them up one week later hung them up they have lost about 1 foot in length and are shrunk. Called Tide cleaners spoke to a manager she told me I have to bring them in. Dropped them off hanging on the hanger only to be notified on Monday that they would not be reimbursing me for the curtains because I signed a waiver. Tide cleaners has you sign a waiver so if they ruin your drapes or comforter they are not held responsible. I asked to be reimbursed for the cost of the dry cleaning which was over $100. I was told no they would not reimburse me. After working nine hours I stopped by the store to pick up my curtains to find them on the floor in a black trash bag a wrinkled mess. I was told by the manager as she handed over the trash bag with my rumpled up curtains. She then proudly stated that she would give me $50 cash as a reimbursement. I told her I refuse to accept the $50 and feel I should be reimbursed for at least the amount of the dry cleaning. Do not go to Tide Dry cleaners they are a rip off . i am going to call the local news station and see If anyone else has had this happen to them. Do not go to Tide Dry cleaners. I'm embarrassed to say I did not go to local dry cleaning companies quite frankly because most of them have dried up because of chains like Tide Dry Cleaners . I did try and will diligently share this story . #TideDryCleaners will rip you read more

Tide Cleaners - See shrunk curtains - Dry Cleaning Near Me - Naples, Florida

Emailed Amanda F about the price of cleaning my drapes. I never got a response. I will never go back. the prices for anything are ridiculous. read more

Only take clothes here that you would throw away anyway. They'll ruin them, charge you for cleaning them, and not say anything. This happened with tons of items. They have color stains all over them and are now ruined. I find it extremely unprofessional that I wasn't told about the destroyed items upon paying for my order at pickup. Update: Received a refund, so I've added a star for that. My clothes and towels are still destroyed though, and unfortunately, it is more expensive to buy new items than to pay to have them washed so this experience still resulted in a loss for me. read more

I wish I had check the prices before I left 3 golf shirts and 1 pair of shorts. In North Carolina I would have paid $ 8.50 for all 4 items. At Tide in Naples I paid $ 28.50 for the same 4 items. Never again , my mistake for not asking prices, just assumed it would be about the same. read more

At first I was very impressed with the drive thru aspect and the professionalism of the young lady at the drive Thru! I had 2 bags of clothes, she just gave me a print out with no price. When I ask her she said $3.00 a lbs a little expensive but ok. She prints out another receipt with the prices $80.00 way over price, I still left the clothes. She calls a day later to inform me I had some items that needed to be dry cleaned( thought it was strange I thought I separated I figured I left a few things no biggie) I went to pick up my clothes this afternoon. Well to my surprise my bill came to $167.86 my jaw dropped!! I wasn't happy about the price, but I still paid. It gets better. I get home I saw what was "dry clean only" I decided to look at each tag, well only one of the items said for best result dry clean. The others were either hand wash or machine wash. These were not new clothes or work clothes, these were more normal kick it clothes. 2 beach cover ups, 2 long sun dresses, 2 short sun dresses. A pair of cargo pants and on knitted top! She claimed it was $180.00 but since I was a first time client I was getting a 20% discount! I travel a lot of work and pleasure! I've had my clothes Laundered at the Ritz Carlton and it was this experience!! Great concept but don't lie to your clients about things just so you can make a quick BUCK!! This place is a riffed off. read more

Pricing is outrageous. Scam to always want to dry clean shirts when tagging says laundry and iron on label. Even had a questionable damaged shirt. Staff rude and arrogant. Avoid Tide Dry Cleaners read more

If hotels can be rated to 7 stars, why can I not rate Tide Cleaners to that "first class" 7 stars level too? Jonathan and Robert or is it, Robert and Jonathan? ...certainly do know how to create a brand when it pertains to concierge dry cleaning... Since moving here to Naples almost 20 years ago, I have had my clothes cleaned at all the high end dry cleaners in Naples and it was not until this first location here in Naples opened that I realized what my clothes were missing when it came to the quality of dry cleaning and "white glove" service that the leadership team at Tide Cleaners on Trail Blvd. has provided starting with the General Managers, Alejandra Clevenger and Karen. "Watch out Amanda!" In addition to the brand, Alejandra and Karen are the reason why I refer my clients to Tide Cleaners locations - impeccable service led by a leadership team that gets it right every time and if for some reason, something does occur that is not 5 stars, they make it 7 stars the next time around! read more

Best cleaners I've ever been to. They have a very convenient valet that you can just drive up in and the employees always come outside right away with a smile on their faces. Their 24/7 drop off and pick up is amazing if you have a busy schedule like me and can't always make it to the store during their open hours. I love that they offer so many different services such as alterations, same day cleaning, and they can even restore the color in some of your faded clothes. I also really like that they send out coupons a lot. My clothes turn out perfect every time and I will continue bringing them here. 10/10 recommend this cleaners. read more

I had two cotton quilts that I took to Tide Cleaners and asked to have them washed in hot water, dried, and folded. I went a few days later to pick them up and I was charged over $80 plus tax for what probably would have cost me $25 elsewhere. I thought the charge was over the top for a cotton quilt. Will not frequent there again with those prices. So moral to the story, ask before you leave it there what they are going to charge so you are not surprised like I was. read more

Tide Cleaners is the best place to take fancy/any type of clothes and have it perfectly clean next day. I also love the staff in the new building front of the Cadillac Dealership. The staff should get pay more for all the hard work they do. Costumer services is great. Totally recommend TideCleaners read more

BEWARE !!!! DON'T GO RUINED MY SON'S shirts and staff admitted they do not read washing instructions. Owner refused to reimburse even with receipts Awful read more

I use this cleaner for all my dry cleaning..would highly recommend. My shirts are perfect and pressed to give them the look of new"

First time I used the cleaners took my 3 shirts in to be launderer 3.10 per shirt When I picked up the shirts I was charged for dry cleaning one yes because the tag said silk, the one shirt I had no say in weather I wanted to have it dry cleaned or take it back with me. This shirt I had washed at home on my machine many many times and would have taken it back had I been given a choice. The female attendant was very Nonchalant about what I had to say very rude to at least not pretend to listen I would not go back here, I will go to a smaller local cleaner who deserves the business read more

This location is an easy in easy out establishment. The clothes are always finished nicely and the staff are friendly.

Oh boy where do I start? A few days before my wedding day I brought my wedding dress to Tide Cleaners. I asked them to steam it that's all, since I had flown in from NYC and it had a few wrinkles from the travel. I picked it up the next day, and didn't notice until I got home that the bustle button had been removed, and the satin wristlet my tailor had sewn into the dress (that I would use to carry the train) had been removed and replaced with a pink plastic ribbon. Tide knew they screwed up and used a safety pin to add this pink ribbon. And they also did not replace the button. I have never worn this dress before, it was perfect when I dropped it off. They did not let me know about their mistakes, just let me take it home to deal with. I was getting married in a few hours and didn't have time to go to a professional tailor to make the bustle. I was so stressed out and upset - how could they do that? I will NEVER USE THEM AGAIN. Shame on you Tide. Please stay away from Tide, especially if you want to get your clothes back in one piece. read more

Stained my favorite shirt and received it back looking brand new. Haven't stopped coming since. I love this place.

This Tide location ruined a brand new shirt I took to be cleaned. The shirt had grease/marker stain on it in more than one place. I had purchased the shirt a week prior to having it cleaned. The management at this store refused to do ANYTHING about it. DO NOT USE THIS STORE EVER EVER EVER. They will not guarantee ANYTHING. In fact they deny deny deny and tell you its your problem. Good luck to anyone using this store. Jim Alabach read more

"Very satisfied with customer service at tide cleaners, clothes smells great ,stains are gone most definitely will be going back .

Convenient. Fun drive up service. Girls are always efficient and outgoing. I've gotta bring some comforters over so hopefully they can do those no issue. Pick up through the so called ATM is fabulous! Lol. Keep up the good work. read more

Although Tide cleaners is not exactly in my neighborhood I often take the time to take my cleaning there. Besides the convenience of being open on Sunday they are experienced in tackling stains and recommending the best method to clean for anything you take in. I love their professional and courteous service Just wish it was later! Thumbs up for Tidecleaners read more

Love this concept. Drive up concierge. Once you're registered with a credit card, you can pick up or drop 24/7. During business hours, there are hustling, smiling attendants in clean (of course!) khaki & white sport clothes to take your drop off order without you getting out of the car, or to deliver finished orders to your back seat. Periodic email with promos for discounts are helpful, too. read more

We love this dry cleaning operation! The people & the service they provide are fabulous. On our most recent visit Alejandra assisted us. We believe she was the supervisor who jumped right in when the other employees were handling other customers. Alejandra was very friendly, helpful & went to great lengths to understand how we wanted our garments cleaned & pressed. This is our only go to cleaners in Naples! read more

I changed this review from a one star to a three because the manager called me later in the day and honored my coupon. I dropped off a comforter that I could have taken to a laundromat and washed in a large machine. I had a coupon for 25% off so figured for my efforts I would just drop off and let them clean it. When I dropped it off I ask the girl about the percentage off and she said it would be applied when I pick the item up and showed me the code on my pick up receipt. Picked it up today and no discount!! The girl told me that the coupon was not good. It was supposed to be good on a first time using them. Well needless to say this will be my last time using them. Paid $40 but will never go back. I have to admit that the store manager called me later and made this right. I will give them another try. read more

They did a wonderful job on a dress and suit. I thought the customer service was great and it is so easy to drive up for delivery and pickup. I wish the prices were a bit more affordable as I think I would use them more often. read more

Tried calling to ask questions about dropping off items- the automated phone system had me on hold for 18 minutes?? It isn't season & you can't be so busy you can't answer the phone within 18 minutes, can you? most likely.going to just use another business. read more

The staff is very courteous. The location is great and clean. You are usually in and out in less than a minute. They have complimentary bottled water and candy. I have used them on several occasions and I have zero complaints about their product. My shirts and ties come out looking fresh and almost like new. I would give this place five stars, but my only problem is the price. While they do offer a service at a much higher quality level than most of their competitors, their prices are too high, even for the superior quality product they are consistently offering. If you only get your clothes dry cleaned one or twice a year, I would highly recommend. Otherwise, you may want to look around to avoid spending hundreds of dollars on dry cleaning. read more

I just want to take the time to say how impressed I was with everything here. The drive up and 24 hour pick up machine make it very convenient and easy. My clothes always look amazing and I am always contacted for approval if they need to do any further work. But the thing that impressed me the most was the customer service, absolutely outstanding. The staff uses my name and offers me water EVERY time I am in. They go above and beyond and make what otherwise would be a very mundane part of my day very pleasant. Thank you! read more

Simply amazing. I never thought a dry cleaners could be so nice. Highly recommended. They have a valet service so you just drive up and someone comes over to your car to get your clothes or deliver your clothes and you are on your way. read more

I am very particular on who I use as a dry cleaners since I have very valuable items and I'm afraid they will get ruined. I decided to give them a try and I am so happy I did. They did a terrific job with the items I had dry cleaned. They are very customer service oriented and their prices are very reasonable. read more

This is one of my favorite places to do business. The staff, from the owners down, are pleasant and efficient. I often get laundered shirts back with buttons replaced and I like that they offer me a bottle of water and dog treats for my two dogs. Any time I've requested an alteration they have it back to me correctly done and in a timely fashion. And I love that I can drop off or pick up my clothes 24 hours a day. read more

I have posted on Tide before, after 6 months of use. Here I am 8 months later and still love the place. I had one issue, which the owner immediately made right. I am a lifetime customer. Great service, great hours, good prices, everything about this place is great. read more

These guys are great! Efficient, quick and very well organized. They listen to your needs and wants. Very affordable. I only trust these guys with my pricy apparel.. read more

Took a sweater in to get cleaned. Pointed out a spot that needed treated. Got the sweater back with a note that they noticed a spot but choose not to treat it. Save your money and find a mom and pop cleaners! read more

After receiving multiple mailers, I decided to give them a try. Given their promises, I am unimpressed. They claim to be "willing to put forth the extra effort to ensure the best experience for our customers", but I arrived a few minutes prior to my pick up time and they weren't at all willing to check on the status. They instead opted to tell me to come back later. So I'll instead opt to go back to my regular cleaner. read more

The service here was great and worth the drive. Bedding was done right and packaged for pick up. I was impressed at how well my husband's shirts turned out. I would recommend. read more

I brought in a polyester comforter and a cotton bedspread to launder (not dry clean) and they charged $75 for them. To launder and fold!! This is a great place for the pampered locals who like being flattered by the help. Never going back!! read more