been going there for several years, I love how they can get everything done in the same day so I…read moredon't have to take more days off of work. the lady who does X-rays is very courteous and professional, it can feel a little weird to bite down the metal thing but she gets good pictures of my teeth. I had my wisdom tooth extracted here, I have severe fear of needles but the dentist took good care of me. Also, the dentist who did my root canal is the kindest and most empathetic dentist I have ever met, with my fear of needles I know I'm not the easiest patient to deal with but Lake Stevens Modern Dentistry made seeing dentists tolerable. Cost was clearly explained to me, so I know how much it would cost without surprises.

They are opened late on Tuesday which is great for me! The staff is friendly and very…read moreaccommodating to your schedule needs. They are experienced techs and hygienist. They explain the procedure before hand and during. Afterwards the make sure you understand the after care and make a follow up appointment to make sure everything is healing properly. All in all a good dental practice. Definitely would recommend.

Took almost 6 months to have a Claim finalized only to find out I may not receive the entire amount…read morethe insurance company paid them. The receptionist told me the insurance company overpaid the amount and that they would have to figure how much I would be credited to my credit card. I had over $3500 worth of work done only to be told they were expecting the insurance to only pay about $400. The dentist is great but their billing department is totally incompetent.

I have been seen twice here recently, once for a wisdom tooth evaluation and once for a wisdom…read moretooth extraction surgery. I worked with the Smiles staff the first visit and then with Dr Steven Doyle the second. During my evaluation I felt well taken care of, attended to, and everyone, especially the receptionists, were going beyond their line of duty to make sure I was doing well. During my surgery appointment, the staff was incredible, they were so supportive and genuinely cared about me. Not to mention Dr Doyle, who sat with me for as long as I wanted to with my X-rays and explained everything he was going to do and answered all my questions. Not only did he care for me before and during my surgery, but included his personal number in my post op paperwork and has texted with me on multiple occasions about my recovery and what is normal vs abnormal over a week after the fact. I was incredibly happy with my care there, and I am TERRIFIED of dental work so that is huge... thanks Dr Doyle!

I have had nothing but positive experiences with OM3. I had all 4 wisdom teeth removed by Dr…read more Altmann and I healed up extremely fast with zero issues. I recently had another tooth extracted by Dr. Wahan and he was also great. Bonus points for his amazing assistant, Lisa. It's always so nice having a caring and compassionate assistant for anxious patients. The front desk ladies are kind and helpful. I definitely recommend this office for oral surgery.

Dr. Brady and his team were amazing. In February, I tripped and did a faceplant on concrete which…read moreresulted in a broken upper jaw bone and pushing back two teeth. I was told that my teeth could be saved and was referred to OM3 a few days later. Dr. Brady explained that he would pull my teeth "back into place" and then put a wire (braces) on them, which was accomplished the same day. During the two months of braces, I had some issues and had to visit other OM3 offices to see Dr. Brady. Every office and staff were great...very competent, friendly, efficient. I would highly recommend Dr. Brady for any oral surgery needs!

I have been going top see Dr. Erwin since we moved to Arlington, about 10 years now. He is a…read morewonderful dentist, he takes great care of our family and friends. Thank you Dr. Erwin and your staff, they are so helpful and so very nice.

I've been going to see Dr. Jeff Erwin for about three years now. He's a great dentist, as well as…read morehis hygienist Wayne. It's always easy to get me scheduled, and they are efficient so I can go on my lunch break without a problem. Their staff is friendly, and the office environment is great. I would definitely recommend him as a dentist

Completely disappointed. Would like to warn all other potential patients to stay away…read more I made an appointment to have my son seen to get a quote to get his braces off and into a retainer. The person who scheduled my appointment was well versed in my circumstances. She said I had to have him seen in person for an accurate quote. Our appointment was several weeks out. I took off work (no pay) and drove 40+ minutes to their Smokey Point location. On appointment day, the girl tried to take a pano of my son's teeth. I declined "no thanks, we're here for a quote to get braces off and into a retainer." There is no need for excessive radiation to get a quote for removal. When we got into the room with "Mel" I informed her of my situation. We moved in and out of state twice in two years for my work and I had unknowingly exhausted our ortho benefits between two offices that my son had been transferred through so, we needed braces off and into a retainer. I explained we were here for a quote and that I had already gotten three other quotes, but due to financial situation, things were tight and I was trying to make the best decision. She said she would let the orthodontist know. The orthodontist came in and I started to explained why we were there. She cut me off right away. She said she was thinking I had a billing question. I told her no, I was trying to make conversation and explain how we got to this point. She didn't let me finished. She wasn't interested and she didn't care. I was so disheartened and shocked by the terrible customer service experience. I already feel awful enough to unknowingly have exhausted our ortho benefits and needed to take braces off. She completely ignored why we were there. She proceed to tell "Mel" how long treatment would be needed for and how it would just be for some aesthetic purposes. Super perplexed, I again informed that we have no money for treatment and were there for a quote to remove braces and get into a retainer. She left the room. I waited patiently for the quote. "Mel" explained we wouldn't be getting one because the orthodontist recommended another 9 months of treatment. Baffled, I starred at her... I was so confused. I reviewed for the one thousandth time we have no money and were scheduled for an appointment to get a quote to remove braces. I explained I took time off work and drove 40 minutes for a quote. She went and checked in with orthodontist and came back and said she still couldn't give me a quote for the reason we were there. She said her clinical practice managers were all in training and they would get back to me. She very very condescending about how frustrated I was. Never heard back from anyone. For unprofessionalism, terrible customer service, condescending, horrible team communication, and strong distrust, they get a one star. If possible, I'd give a negative star for the time off work no pay and wasted gas.

I took my daughter there for the first time for her first exam and they were PHENOMENAL. everyone…read morewe interacted with were so kind and took the time to explain. We never felt rushed and we felt cared for. Best dental experience EVER.

Nice, professional staff! Comforting atmosphere for nervous patients like myself. Every step of the…read moreprocedures were explained to me, nothing was rushed.I felt like my questions were answered and I'm confident in my treatment plan going forward.

Excellent dentists with all the latest techniques and modern equipment, as far as I can tell! They…read moreare both very knowledgeable and I always feel as though I am in good hands with either one. Their dental hygenist is also excellent. My only complaint is that it's hard to get a hold of them. I often get a recording even in the middle of the day. I think that may leave a bad impression for those who don't know them already and want to be first-time patients. Having said that, I still give them 5 stars!

This dentist office doesn't feel like an office it feel like home with the warm welcome as soon as…read moreyou walk through the door as well as satisfying your needs. I've been with this company for about a year now and I can't thank them enough! I'm never stressed they always find a way to make you feel non stressed as in your favorite radio station

Very rude and abrasive as far as care and staff. They missed vital areas for X-rays and did not…read moreaccommodate me when I asked for it. Would never recommend this awful dentist.

I went here under my KP insurance. Really poor care. I am paying for it now with a good dentist…read more the dentist here said once a year cleaning was enough and took 10 seconds to look in my mouth. my insurance said I could get two cleanings a year but he wouldn't approve. I now need deep cleanings and have gum disease that he should have seen. I'll never use them again,

Hygienist and dentist were great. Clearly know what they are doing. However, my appointment was…read morecanceled with three hours notice, and the receptionist was rude when I expressed that I would have to lose a total of 4.5 hours of work with the rescheduling. I did not feel welcome or respected, nor was the loss of my time any kind of issue for them. Had I failed to give 12 hours notice I'd have been billed. I will never go back to a place that treats it's patients with the attitude that their time is not worthwhile, even if they end up losing wages due to the practice's late cancellation. Receptionist with blue eyes needs some customer service training or a bit of empathy. I will not be back nor will I recommend this practice to friends or family.