I had a problem with one representative tell me they didn't have a smaller size head gear. I just talked to a different representative and I was able to get the small size, no problem. read more

Their billing department is horrendous, they have no clue what they are doing. When ask for an explanation of the bill and what is being billed, they just give you the amount. They can't or don't answer your questions. read more

My husband needed oxygen concentrator because his went out. He also needed his oxygen back up tank replaced. They never delivered his oxygen. They said they had until 9pm we called before 8am. After 9 we called and the said 2 am. Called at 2am and they said probably not going to get delivered because it was 2am. What a joke for service. It is now 7 am and still no oxygen. They better hope he doesn't die because I will be seeing them. Zero stars read more

This experience went much better than my last experience years ago at a competitor. In fact as I look back at my review from that location, I remembered each uncomfortable detail. My experience with Adapt Health was completely different. Professional, courteous and detailed. I arrived for my appointment a few minutes ahead of time and was greeted by a receptionist. A few minutes later Kristi invited me back to her office. Kristi was detailed with her information and explanation. When we were through, Kristi led me out and showed me the way back to the hallway and elevators. I appreciate the communication and professionalism from Adapt Health and look forward to a continued relationship. read more

These people are the worst. Unresponsive , they lie to you and make false promises. I have been calling for a week to have them pick up a hospital bed and they just ignore me after telling me they'll be there today... this is cruel to patients who are already suffering. Terrible. read more

My husband called to get my oxygen tanks replaced. The person who took the call was very rude and unprofessional. She asked is there some one with app on there phone, so you don't have to keep calling here. She could have explained it in a more professional manner. If you don't like your job then quit. read more

Terrible company. Watch your billing. They overcharge and it is a scam. They overcharge for supplies you do not need and just keep charging. It is companies like this that keep insurance rates so high. Would recommend extreme caution when accepting their contracts. read more

Nice people on phone in MSP area. But details and communications to buyer are the worst I've experienced in any professional/medical operation. I heard different story from each different person - many employees were simply untrained or not skilled at the job. I have solely been the agency that pushed almost every needed button in their offices to move order along. This outfit purchased Allina-based medical hardware business - and about 2000 similar suppliers around U.S. They are overloaded, poor trainers, clumsy with direct contact systems, and annoying to medical providers to extent that they are considered evil in the profession. I would not buy a bag of grapes from these clowns. If they survive, it will surprise me. STAY AWAY and save your heart from breaking for being connected with gross incompetence and a national comm system which suits them but NEVER communicates to the patient. Worst experience in 30 years of using CPAP systems. read more

Horrible company - especially service representative Tony Colucci. They sent this to Blackstone Medical Services who did not provide correct instructions for the sleep study, based the study on 3 hours of sleep (this was a 2 night test) and charged me $249.00 and have not yet submitted the claim to my insurance. This caused me to not get the health care I needed - hours on the telephone and no resolution. Stay away from them! read more

They send and charge for equipment i did not order and then refused to take the return or take the charge off the bill. Then when I did not pay that amount they sent threatening letters about sending to collections . They claimed to have made several attempts to contact me which they never once tried to contact me. read more

This is the second year I have ordered a hospital bed for home recuperation from surgery and both times the customer service has been great, the delivery/set up/pick up process was slick with well mannered crews. read more

The New Ulm branch was very polite, but after 12 months of paying my CPAP unit off, they informed now I have to 15 months because I rented (who the heck rents??). When I purchased it I told the man (Very nice but lacked English) that I was buying since my wife had a problem with the exact same thing. Now more than 2 years later I get a bill for $900 out of the blue. I have already paid Over $2000 with Insurance and Out of Pocket. They had no explanation but said I owed, I refused. They said I would get contacted in a couple weeks with a final answer, well that never happened, they just sent me another bill. I know CPAPs only cost $500, this company is double billing and trying to rip me off. Stay Away. read more

The worst medical service ever. They are best at making excuses as why they can't get you equipment. I told them my CPAP was broken, they told me it will take a week. No offer for a loaner. No these imbeciles know these are needed for life? read more

This is long overdue. I've written good reviews too, one that led to a business getting a big surge in customers. I called first to the Allina Home O2 and Med Supply on Westgate Dr. in St. Paul where for 2 years I received CPAP supplies for my CPAP machine by mail. My 2 yr old machine that was a bran new gift from a friend who never used it was malfunctioning. The Allina supply store nearest to me told me their repair techs are at Westgate. I wanted a tech to estimate a repair cost. The phone rep said a repair starting fee is $300, but that a tech would take a free look. I said I could be there within a couple of hours. They said fine. I should say, another Allina stunt was when they sent completely wrong CPAP supplies. They said with the humidity tank they wouldn't pay return shipping. They said I had to go to any of their outlets within seven days or I had to keep it, a $120 tank wasted! I could not waste something like that! I didn't complain... an extra trip downtown, parking, traffic etc, a hassle that was their fault. Also, over the previous 2 yrs they created all kinds of obstacles that lead to CPAP supply delays like telling me I needed to ask my doctor to renew the prescription. After I notified my doctor I'd end up calling Allina wondering why long after still no supplies, and they'd just say, "your doctor hasn't responded yet. It takes time." I'm sure they didn't call my doctor wondering why no renewal signed... another trick to delay and cause their State MA customers to order less than every 6 months as they don't make as much money on MA clients... When I arrived at Allina's Westgate Dr. St. Paul store there was only one customer speaking to the receptionist before leaving. The about a dozen waiting area chairs were empty. The grouchy receptionist pointed to the chairs to wait for their tech. I waited at lease 1/2 hr, no busy phones, no activity other than one other customer arriving and talking to a sales person about walkers etc. A "tech" from a back room entered and directed me to a side office open to the main showroom. He said, without doing anything, that my machine was old and I needed a new one. I said all I need is an estimate to fix my 2 yr old machine and that it worked perfectly fine for me until it started shutting on and off on its own. I repeated that I was only coming for a repair estimate. He still showed me their latest models. I only went along with it as he was so aggressive about it. We returned to his desk with the new machine he thought was for me. I said I would still like an estimate to repair my machine. He huffed and said he'd talk to repair. Wow! They told me I was seeing a repair tech, not a salesman! All was still dead quiet. He went to a back room. I waited at least 20 minutes. He returned and used every sales tactic to push their new machine on me. "If your machine breaks down it means at least three weeks to get your next machine, or get one right now!" I said their machine is a $1,200 machine (remembering what my machine was worth from my friend). He of course said there's no immediate guarantee if their new machine would be a "rental until full purchase" or an immediate full purchase from my state coverage. I of course thought they wanted a rental as then they could get more money than an immediate purchase... I remained very polite and patient like I was from the very beginning and said it was important to know if it would be a rental to purchase or not as I wasn't sure how much longer I'd be on State of MN coverage. I repeated that I wanted was a repair estimate so I could make my best decision. He angrily set my cpap machine down very hard on his desk and said how I wasn't being like their other customers, another "tactic" of intimidation, and not the way to handle my machine! I remember several times him huffing and putting my machine down hard on his desk. He never did that when he carefully handled their own bran new machine he was trying to push on me. He finally bolted up from his chair and marched to the back room with my machine. Again a long wait of at least 20 minutes! The truth was to the very end I never at all saw a technician! He returned and of course set my machine down hard on his desk and said it needed another external plug-in power supply, a small corded box but for a different model of a machine. He gave me that at no charge, yet still he was rude and said, "This is only a band-aid! Your machine is done for! It could die at any time! If you don't get a new machine now it's three weeks you'll have no CPAP!" I think he was hoping I'd be confrontational and I wasn't. I remained polite as I was all along and thanked him, wished a good day. A 15 minute need took 2 hours! I later found their machine was $2,500!! He never corrected me when I said it was a $1;200 machine!! I was on Medicare and State MA, and never to return. 3 yrs later my same machine works wonderfully! read more

If you have any other options this company takes almost a month to ship you things and you are helpless. I will be checking on other companies with better service. read more

Horrible customer service. The worst ever. They should receive zero stars. I called to order a mask and emailed the prescription only to be left a message almost a week later that my prescription was "not valid for medicare" - this is after AHHO's recorded message said they would contact my physician if the prescription wasn't adequate. In addition, they said they didn't have my insurance information. I called back and per the recorded message left a message for them to call me. It's 3 days later and no callback. I called today only to be transferred twice and then only to find out that the person to talk to was at lunch. I finally made contact with the person only to find out that AHHO had not contacted my physician for a revised prescription. In addition, I had to remind the person that they wanted my insurance information. Totally incompetent! I left a detailed message for the supervisor to call but have not received a callback. read more

This is my first yelp posting. The reason is that their service is so bad that in frustration it was the only thing I could think of. I received a new CPAP machine last December. Blue Cross agreed to replace my old one since I had reached my deductible. Allina Health Home Oxygen signed me up as a rental by mistake ( even though I clarified the billing multiple times) when I picked it up. After multiple phone calls and assurances that the billing would be resolved, I opened my mail box today to find another bill from them for a rental. Billing and customer service don't communicate. When I asked customer service to call billing to make the correction, they say they can't because they don't know how or who to contact. Even the manager said they can't call their billing counterpart. This company is totally incompetent or just not truthful ( I have a hard time believing that they are lying, but I'm beginning to wonder). It's been over 4 months and I haven't used my new machine because I will return it if they don't get this resolved. Funny thing is that they are more expensive than the competition, but say they offer good service. What a joke. read more

I have been trying to get my item from this company for 8 business days. It took them 3 days just to tell me they needed additional documentation from my doctor. I was told repeatedly that they would call me back but only once did they ever return my call. I am not sure how the process works, but I think 8 days should be more than enough time. Do they treat everyone this way? People that are depending on them to make their lives at home with medical conditions easier? I am fed up and have decided to take my business elsewhere! read more

I have been trying for almost a week to get a CPAP machine from this company. I even had a conference call between myself, my insurance company and an Allina Representative. My insurance company confirmed during the conference call that they would pay for my CPAP machine. Allina (Cambridge, MN office) was still giving me the run around. I took my business elsewhere and the other company had my CPAP machine ready in one day. Also, Allina Customer Service is rude & unorganized. read more