Nathan installed a lift in my home last week. He did a great job! He left the area clean & neat & was very respectful. He taught me how to use my lift & gave me great information about troubleshooting. read more

The staff at Adaptive Environments are wonderful people! When my father was ill, I had the pleasure of working with them. During this difficult time, they were very understanding and accommodating with all my family's needs. I would highly recommend their service! read more

I have an elevator which was installed and is serviced by Adaptive. In addition to paying an annual service fee of $225 to maintain the warranty (supposedly), I needed service two months after the two year expired warranty (?) due to a faulty battery inside the mechanism. For the service call to diagnose and remove the faulty battery and a follow up visit to replace the battery (which was in warranty, so no charge for the part) I was charged $360. The second service call timed in at 15 minutes total. The technician told me there was a $60 trip fee added to each service trip which means they bill out at $90 for15 minutes, or $360 per hour. I protested the charge as excessive, so they didn't charge me for the second call...the one they charged me $360 hour for. Booo! read more

This is an absolute disastrous company. The owner Mark is insincere and has several bad complaints about how he runs his business. I'm a quadriplegic veteran, and we have an Inclined Platform Wheelchair Lift by Butler so that I can get upstairs from my basement bedroom. We have had several problems with this lift in the last year that include safety switch malfunctions, brake malfunctions, solenoid malfunctions, brake malfunctions, frightening metal popping sounds, and other issues that have caused the lift to stop working or breakdown while I'm on it. The latest life-threatening scare occurred when I drove onto the platform while upstairs, and it began to free fall. If my mother were not there to quickly hit the up button, I would have flipped forward in my powerchair down the stairs. This incident was caused by a technician not properly adjusting a cable connected to the brake system. The same incident occurred again except the lift began to free fall while I was on it towards the top of the stairs. Adaptive Environments has sent several different service technicians out to address issues multiple times over the past year. Several times they were inadequate to troubleshoot and resolve an issue properly. They blindly replaced parts that were not a part of the problem and charged me for them on top of their $120 an hour service fee. Needless to say, they had to keep coming out till they resolved the issue. Only one service technician seemed to know what they were doing and understood the equipment. The reason I'm reaching out with this complaint is because after the second time the lift began to free fall, they sent out a service technician again who ended up seizing the motor. He said "Well there's nothing I can do now" and left without giving us any paperwork about his negligence and a description of what happened. After a week went by not hearing from the company we called and they said they would call us back. They never called us back. It's been three weeks, and they still have not called and continue to ignore us. We feel they are incredibly disingenuous and completely unprofessional to not try to fix their wrong. More importantly, it is a serious liability. I am trapped in the basement and have been stuck here for three weeks! On top of it all, my mother recently went through hip surgery and struggles to get up and down the stairs to help me and bring down meals. read more

Mark and his crew at Adaptive Environments do great work and are highly respected in the home elevator & accessibility industry. We receive lead inquiries from all over the country and we recommend Adaptive Environments without hesitation whenever we receive something in their service territory. read more

They were great to work with. We ran into some issues that were completely our fault and they worked around it and made everything easy. Highly recommended. DC read more

Like working with Jekyl and Hyde. Owner Mark B. is a condescending difficult man when challenged about his lack of communication on scheduling, constant delays, denies what his workers tell us, saying we're the ones lying, and we're berated when expressing legitimate concerns about safety of unfinished installation of elevator when left with wide open entries to hoist way and cab partway between floors. This was the response: "First of all, we take matters of safety very seriously here. Safety is always a relative subject. There is no such thing as absolute safety. This is particularly true in the case of construction sites. Even someone who is not a construction professional (you for example) should be able to understand that." We're so upset we can't even begin to imagine this guy back on our site. read more

Adaptive Environments allowed my father and mother to continue to live in the house they moved into after they were married. My father was having a hard time getting up the stairs but refused to move into a senior living center. My wife found Adaptive Environments in Sterling Heights online and suggested my brothers and I buy a chairlift for our Dad for Christmas. After a few days of being stubborn he finally started using it which has saved us, and my mom, a lot of worry. -Chris D. Rochester Hills, MI read more

Absolutely horrible customer service! Paid $5000 just two months ago and already needed service. It's stuck in one spot and we can't use it. The tech couldn't fix it the first visit because he didn't have the parts. Came back and supposedly fixed it, but it stopped working 6 hours after he left. Now they want to charge us an emergency service call fee to fix what the tech couldn't fix right the first time! The tech on the after hours line refused to call anyone to ask for the service fee to be waved. Ridiculous... read more