There are two sides of UMass University Campus. The best part is the hospital itself, the worst by…read morefar is the ER and event that is divided. Here is what I mean. The doctors and especially the nurses I have dealt with through several surgeries and illnesses have been top notch and caring. No complaints and I have total trust in them especially in cardiology, neurology, vascular and diabetes care. They get five stars. The care in the ER, again especially from the nurses, is exceptional. Friendly and caring. They too get five stars. The problem is that when you need emergency care you first need to get triaged, this is what is so destructive to the UMass reputation. The people who staff the emergency check in are easily flustered and if you approach to ask why you have been sitting in the waiting room for 12 hours (my longest wait was 14 hours) they can be a bit cold, bordering on rude. You can get to triage without too much of a problem, just depends on how many people are in front of you. But the check in lacks a certain level of basic competence. I went to the ER with a stroke. The check in person had me sit with everyone else in the waiting room. After about 15-20 minutes a nurse came out to get me and realized I was having a stroke, from That point on they were awesome. Tonight I came here with a history of blood clots and apparently more were developing. I arrived here at 9pm. Quickly got into triage and again had two great nurses. I was told that because of my history of stroke and heart failure I would be put onto a priority list. It is now 5:00am and not a peep from anyone. The waiting room is almost empty. The person at check in was MIA. The security guards could not have been any more rude. In a nasty tone they told me to just wait for the nurse. They will not even look me in the eye, they look past you. This is the most unprofessional setting and 180 degrees from the rest of the facility. By the way, they came through to clean the waiting room once, they waited so long to clean that there was blood on the floor, bloody gauze, trash... it is just disgusting. Clearly the leadership team doesn't read any of the reviews here nor do they actually spend time in the ER, if they did they might just do something about it. No one is holding the leadership of the ER accountable, that is the problem. I have been a senior leader in HR for many years, I can fix this problem within weeks and start to change the culture and attitude of this ER operation. Follow up at 8:00am - I am finally in a room in the ER and it is 180 degrees from the experience of the check in and waiting area. Excellent doctors and nurses. Very caring and very nice to be around. So odd!

Good doctors, horrible infrastructure. Long hold times that reach employees that are not well…read moretrained and under staffed. Been trying to schedule a CAT scan all day. Just keep getting bounced around. The WEB site is also horrible. I can never find anything on it and it also sends you in circles.

Being that the ER department at the UMass Campus wasn't able to treat my disabled sister with…read morespecial needs who had a life threatening issue, she was transferred to the Belmont St hospital. I must add that the coordination couldn't have gone better. They arranged a bed for her in the CCU and the Dr who would be doing her surgery spent time with me over the phone explaining what needed to be done & how it will work. From the time we boarded the ambulance to the recovery room I highly doubt it could have gone any smoother. She came out of the surgery, then recovery, and was immediately taken to the CCU. The poor sweetheart had lines upon lines, oxygen, etc. And when she woke, clearly upset. The nurse ( Karen) that is assigned to her has been so very kind, compassionate, and highly skilled. All the other caretakers have been wonderful. It's been 3 days and she's still in the CCU. But she's doing quite well, healing nicely with the excellent care she is getting. What started out as a frightening experience turned out to be a very positive one & I can't thank them enough.

waited nine hours for a 10 second conversation. A conversation that could've been passed on to the…read morenurse and she could've let us go home. DR. Alexander was very dismissive when we let him know that we were upset for waiting nine hours for a 10 second conversation. literally waited 2 1/2 hours for him to come down and say you're all set. This is something he could've said to the registered nurse and she could've told us 2 1/2 hours previously. There is a huge amount of time, wasted on basically lack of communication . when we were ready to check out at 4 AM, the nurse that we were trying to get to check us out said she had other priorities and to be honest it seemed like she was creating things to do so she didn't have to take care of us right away. Her name tag was also conveniently flipped as she was giving us a very slightly snarky attitude. I understand an emergency room is an emergency room as we were reminded multiple times basically to tell us we shouldn't feel the way that we do. But at the end of the day you're still charging insurance and co-pays so you're still making money. There should still be some sort of customer service. in any situation, if given a choice. I would not choose umass

I tried once again to negotiate with their billing department…read more The person who took the call left me on hold for 22 minutes. It's evident that they genuinely aren't interested in helping people in dire financial situations. My medical savings account has a total of $2.21 left. I can not pay them what I don't have and yet the emails are still coming.

Relative had surgery here, everyone was great with the exception of the Clerk for Suite 350. When…read moreI asked her for an update on my relatives status, she informed me she was done and going home. I said how can that be, they just took her into surgery and she's supposed to stay overnight. . Her attitude changed and she said I didn't know what I was talking about and she did. Ok, I just got done talking with the surgeon. This woman had a rude attitude, and aren't these folks have some compassion? She must have been one of the ones striking and yelling obscenities at patients going in and out. I was appalled. She also could have informed me there was a relatives waiting room just for people waiting for there loved ones in major surgery. Plus, this Clerk gave me incorrect - false patient information, hope it wasn't the first time.

Staff is amazing: warm, caring, invested in your recovery. I was there for a broken hip and they…read moretaught me how to climb stairs the second day! Everything they teach is designed to get you back to your life as soon as possible: they even have a fake car to practice getting in and out of! Several people stand out: nurses Lydia, Vivian and Abu, each of whom made me feel my health was important to them; OT Rachel B, who is an amazing person with all sorts of tricks to make living independently with a broken hip possible;; Mary C, PT, who was contstantly enthusiastic and supportive; Dr. Dain and Dr. Brown, who visited daily to check vital signs and ask how I was doing. The food was not exciting, but it was well-prepared and you could chose your own meals. Quite frankly, I was surprised by what a positive experience it was to be at Fairlawn. I was there 11 days. Highly recommend!

Nurse practitioner was awful not to mention the food was awful there was only a couple of nurses…read morethat were very kind and they couldn't do anything about the nurse practitioner and the nursing charge the supervisor didn't do nothing that was in charge I was treated poorly and the physical therapy and occupational therapy was fine that's exceptional and the rest of the Care was awful that's all I got to say

I want to let anyone reading this know. If you are at all within driving distance of Tufts Medical…read moreCenter Do Not go to Umass for a transplant of any kind. The place does not know much about the rules around transplantation and they leave a lot to be desired in many other areas. many of the MD's I had to deal with were not communicative and condescending. Go to BOSTON!!!!

Not enough help...dont answer patient buzzer....dont really care about patients…read more Needs , under staffed and not enough help in cleaning maintenance.... Food (5)

Horrific patient care. Third missed CANCER dx. with three…read moredifferent family members They lost a DNA sample provided for breast cancer typing and claim they have no record of it happening. WE HAVE PHOTOS OF IT !!! The incompetence is shocking!!!

I am getting treatment for breast cancer cancer and the oncology nurses are so wonderful!! Thank…read moreyou for caring!!!

My daughter is a college student & was not feeling well. I received a call from her asking me to…read morepick her up & take her home (1 hour away). Her PCP in an hour away & that was our only choice. When I picked her up she told me about AFC Urgent Care on Stafford St. She told me numerous kids at her college dorm go there & that "AFC Urgent " is really nice. I called AFC & spoke to a young lady name "Betty". I explained my situation & she was more than happy to help. Betty took the time to listen & helped me. My daughter & I decided to go to AFC based on my interaction with Betty on the phone . When we arrived , We were met by " Betty" & she was very pleasant & very helpful. I cannot say enough good things about my visit. AFC Urgent is very fortunate to have Betty represent them. As I was waiting for my daughter I noticed that Betty was super nice to all the patients coming in. Thank you Betty & AFC Urgent for helping us.

When I finally got into an exam room, the experience was fine. I made an appointment at 8 AM for…read more10:40 AM the same day. I arrived at 10:20 and DID NOT get into an exam room until 11:55. The wait was ridiculous for someone with an appointment and I understand things happen but that really sucked. Was out of the appointment in about 30 minutes, but the wait of over 90 minutes to get in really soured me on the whole experience.

Given no other choice I would go here only for a life-threatening emergency in the future…read more This place has dysfunctional operations. First, you have to pay for parking. I thought it was a non-profit group supported by taxpayers. So you pay twice for a single service. Walking in I overheard staff members openly complaining about the poor health care they were personally receiving in the very place they work. Strange? To be fair, there has to be some competent staff working here. Next, I went for a pulmonary test that had me walking fast in the hallway holding a small test machine. I was almost run down by a host of reckless charging aides moving about 20 empty stretchers (without patients on them) at a ridiculous speed only to park them in the hallway I was taking a test in. They burst through double doors carelessly and aggressively. It was if they could care less if they just mowed me down. I literally had to dodge-and-weave their aggressiveness while I was a patient taking a test. The technician that was giving me the test complained loudly to them. She told them "you know I use this hall for these tests." Aides moving empty stretchers were completely indifferent to her and me. Aides acted like bully-boy brats on a mission with no care for anyone else, let alone a patient taking a test. I felt an "every man for themselves" jaded work attitude in many areas of the building. Seemed to be a work culture of self-centered staff. I thought hospitals were about love? About six months later I get a personal bill for the services that were supposed to be paid by my insurance. Can you imagine any small business surviving with such slow billing practices? To be brief, the billing department had some untrained people. Eventually one person fixed the problem in just a few minutes. But the earlier billing associates created barrier after barrier preventing resolution. They made me waste about three hours of my time to straighten up a mess they created. I asked for a Supervisor. They said there was none available. I left a message. No call back that day, next morning or next afternoon. But, what's the chances the same Supervisor calls me back minutes just after my call to their patient advocate group the next day. Supervisor tells me that "I was in a meeting yesterday and was just about to call you" Yeah... Right... Please!!!! Post it in the lame excuse booklet. So, how many cars could an auto dealer sell if they had all their staff in meetings? How could any small business not die a quick death from lack of sales due to poorly trained staff and indifferent Supervisors? Oh I forgot, we aren't a customer but merely a "patient". What is this 1950's crap attitude all about anyway? And no, you don't have to be held over the barrel by a hospital. There are others to choose from unless it is a life-threatening emergency.. So-called non-profits may have some lazy and indifferent staff members because they have little accountability. What a waste of tax dollars. This place is institutionalized mediocrity! No wonder this U-Mass Hospital has been given the very lowest Medicare rating by the USA Government. The administration should be ashamed.

I never thought that another Hospice Care Center could ever come close to Rose Monahan Hospice Care…read morewhere my father was taken care of the last days of his life. This center was almost as good. The care my mother got here for the last week of her life was amazing. They not only took care of her but they took care of us. We were there from sunup to sundown and once over night and they always brought refreshments, food and comfort. Thank you to all the people who work there that showed her respect, comfort, a warm hand on her arm, a smile, encouragement, a hug, a tear and privacy when it was over. I cannot say enough..

St Vincent's was as able to see me right away when I had back and leg pain and could barely walk…read more The staff is incredibly nice and helpful. The physical therapist I worked with was able to help me relieve my pain and over time eliminate pain medications. After that she helped me get back to full strength. I am very happy with how I was treated and the results. I highly recommend Saint Vincent's PT!

From the owner: We employ a variety of advanced techniques to restore normal strength, motion and flexibility as…read morewell as reduce pain as quickly and safely as possible. Our rehabilitation specialists will help you achieve optimal function, and we work to establish an accurate diagnosis quickly to develop a plan of care that fits your needs. Our rehabilitation staff specializes: **Assessment and treatment of injuries of the foot and ankle, shoulder, knee, spine, hip, wrist, hand and elbow **Advanced evaluation and treatment of musculoskeletal problems, such as sports-related injuries, occupational injuries and injury prevention on both the playing field and in the workplace **Evaluation and treatment of spinal injuries and educational programs on spine care **Treatment of vestibular or balance disorders, women's health issues and oncology rehabilitation **Assessing and treating a variety of finger, hand and wrist injuries, conditions or deformities thanks to our Certified Hand Therapists **Development of biomechanical braces and supports for the foot, and custom sports braces and athletic pads **Use of Aquatic Therapy to decrease weight bearing pressure on joints **Advanced manual therapy/mobilization of the spine and extremities