I love this bank and all who work there. I have been a member since 2011. All of the bank staff are…read morefriendly and knowledgeable. I have multiple accounts here as do my children. They have competitive interest rates on multiple types of account. You need to open an account and see how they compare to the big banks.

Citizens Bank of Florida has been my bank for the past year, and what a great experience. They…read moreknow me when I come in, and more importantly are genuinely interested in my business as well. From the tellers to Holly, the branch manager - the team is top-notch. Tim in lending has also helped me with a unique business venture - the type of service not seen the national or large regional banks.

From the owner: Citizens Bank of Florida has been serving central Florida since 1946 with a variety of business and…read morepersonal loans along with a variety of personal and business checking accounts. We're a member of FDIC and an Equal Housing Lender.

Best bank I have ever used! People are friendly and always willing to help.read more

Deserted. Not a single person in the entire bank except employees. Somehow, just depositing some…read morecash still took too long. Seems like this bank is on it's last legs.

I I would not recommend Wells Fargo to anyone any time. I went with my girlfriend about a month ago…read moreto make sure we followed all the rules in closing out a CD she had. It had automatic renewal and we wanted to make sure it didn't rollover for another year. We were told to come in on May 14 which we did. We found out the auto renewal had not been switched off however there is a seven day grace period. Thank goodness we went in on the date we were advised to. In reality there was a $52 fee if we closed out the CD today versus waiting till tomorrow--obviously are waiting. The assistant branch manager told us that their systems do this all the time---provide wrong dates. Yet there was no leeway in waiving the fees to actually execute the transaction today. I took the day off, she took the day off, and we made plans to take care of other errands as well; but once again Wells Fargo has demonstrated that they are not customer focused at all. I can't believe they continue to have customers --given the way they've abused their customers in the past and continue to do so moving forward. Never will I do business with Wells Fargo. I can remember when they were rated one of the 10 safest banks in America--I would guess they don't make the rankings anymore.

I take my 91 year old Dad to this location for some of his banking needs. Everyone is so kind and…read morepatient with him and sometimes they have lollipops. In the lobby there's a comfortable sitting area to sit and wait for business to get done. There are many different services and resources available to customers.

Edited 2/10/26 My original review was for FCU corporate…read morewhich is hard to get to. The newer members of FCU could use a bit more training in customer service. The branch manager reached out and made things right. My only complaint would be that you can't get through to a corporate official. I have never actually dealt with this branch but the manager bent over backwards to make things right. Many thanks!

Ok gang..here's the skinny. I tried to apply for the new sapphire reserve card. Credit score over…read more800, plenty of income.....but hey wouldn't approve me for the sign up bonus of 120,000 points because I had a Chase Sapphire Preferred card that I cancelled in 2021 and had received a bonus. All of the people on google said it was card specific...which means if you haven't had the reserve card before, you'd be eligible. WRONG! If you have had the preferred Sapphire card in your lifetime and received a bonus.....You are not eligible for the Sapphire Reward. Huge bummer!

Was going to spa and needed some single bills so I went through this drive in. It's a very unusual…read morespot for the bank which is a tiny corner near 434. I actually missed the entrance for the drive thru and had to make a circle back to it. I quickly got my $20 broken down into singles and was on my way.

Not happy with Trustco…read more After paying timely for years, an issue came up where I needed to clear funds. I called the bank and was told not to worry, I have a 10 day grace period. Perfect! More than enough time until my check is direct deposited. I paid a few other bills first. Unfortunately, what they failed to tell me is that they would put a hold on my checking out for the amount of the mortgage. After seeing my payments were rejected - along with $30 fees! I called the bank only to find the entire amount of the mortgage was deducted and put on hold. What is the purpose of that? I could have just paid mortgage then. When asking them to release the hold, so other payments would not be rejected, I was told to wait until it clears overnight, but was told a new hold would be generated at that time. So what am I waiting for, another hold? I was told at first, Loan Operations could remove the hold. I was transferred and disconnected three times. Then called directly myself 5 times and was picked up, then cut off. Called back the branch and spoke to the manager who didn't want me to speak or explain anything. She just kept talking. Please, first listen to the customer! When I tried to keep talking to explain my situation, she must have put the phone on hold, or in the air because she wasn't on the line. She acted like my situation was a joke to her. Then I was told Loan Operations couldn't clear the hold. Their error is going to cost me big time in fees now. It was needless. I wouldn't have planned to pay my bills in this order if I hadn't been told the incorrect information. Trustco should be responsible for the fees.

Trustco is refusing to refund the $4900 that was stolen from my business account from an obviously…read moreforged check. There was no valid account signature on the check, it was not our check, and a police report was filed. Federal law says they had five days to restore the money to my account. It's been over a month, and they are still refusing the credit. My payroll checks are bouncing as a result.