I have been there twice! For me it is excellent!…read moreI will be there a third time for shoulder replacement Food was great, care first class. Rehab great! Again that is my experience! Would not go anywhere else. 5 srar for me!

Our loved one was there for several weeks. The furnishings are poor. Very poor. Mattress with…read moreholes in the middle where it has been broken down with many other sick people need to be replaced. The room was poorly cleaned each day, just wiping up what was in the open. The corners in the back looked like they had never been cleaned. Because of the mattress, remember therapy only three hours a day and the other 22 in bed, our loved one has needed extensive chiropractic care because of that. PAM care is poor. I don't know what else to say. Therapy was just nothing - on a child's level. No aggressive therapy. They say if it hurts don't do it. If you went by that philosophy a person would remain an invalid. You know, everyone - literally everyone is just going through the motions and can't wait until it's time to go home. If you don't have someone who can stay with your loved one at least 12 hours, I pity your loved one. Many things will not get done for them. Also, and this is very important - the most important thing is that they offer no financial assistance to anyone - no one!! Most hospitals have "charity care" for those under the federal government 200% poverty level. But NOT PAM. They receive every penny from insurance and still want more. I have never seen such a greedy, non-caring hospital like this one. Now I know why the care was poor. They are vastly understaffed - they save money there. The hospital is not clean - they save money there. Staff almost offended if you ask for help - could be poor wages and they are saving money there. Someone's making a killing! Oh, one plus for them. The only clean thing there is the entry hallway. It shines like a diamond, but the rest of the place - not so much. I don't know if it is a non-profit or profit classified hospital but they do not - absolutely refuse to help the poor with any financial assistance whatsoever. I remember one man who walked the entry way hall a lot, greeting people, saving how's thing going and all that - like he really cared. What a farce! From every thing we saw, a few people are making a fortune, the rest not so much which is why you get mediocre care at P.A.M. Rehabilitation Hospital of Allen, Texas.

I live at The Belmont at Twin Creeks . I've been here 3.5 Years and I love it. I was an Intake from…read morethe hospital and while I was in the hospital, my daughter made a list of places I could go when I was released. The EMTs asked her where was I going , and they saw her list and said The Belmont was the best. The EMTs have visited many facilities in Collin County and I think they would know. We are not Perfect, but we strive for Excellence in all we do. I love it here. Mary O'

My husband was there for 3 weeks and it just kept getting worse. The first 2 days we were there,…read morehis room was crawling with ants so they had to move us to another room and from what I heard, it is a continual problem. The second night he was there, he asked for pain medication and has to ask several times and after 3 hrs., they brought him medication. The room and bathroom was not clean and dirty gloves were left on the floor. He needed a bath and they got to him 5 days later which I found unacceptable. My experience with most of the staff was indifference. They sometimes wouldn't even respond to a question plus in many cases they were hard to understand because of dialect. When approaching one of the desk areas with 2-3 nurses, none of them looked up or acknowledged that I was there and very little eye contact and almost no smiling, I will give a positive shout out to Ruth bc she was the one bright spot there and always had a smile on her face and made you feel as though she cared. My husband truly felt like he was going do die there, so we immediately transferred and had him admitted to the ER in Texas Health in Frisco and had to have his Gall Bladder removed they said was very large, painful and will take quite awhile to heal. With the tests he was given at the Belmont, this was never picked up, so I am grateful that we left there and I absolutely would not recommend it to anyone with a loved one needing assistance. FYI, several doctors in Allen and Frisco had heard of the poor care at the Belmont but I'm not going to throw them under the bus! I would rate our experience as a minus 1. Also, the food is disgusting and smells terrible. Camille H. was spot on with her review. I literally had to leave one evening I felt like I was inhaling urine! Marilyn D.

Although I have limited experience with memory care facilities I have to say that Grand Brook…read moreMemory Care in McKinney has the most amazing staff. From sales to director of nursing to director, and most importantly, the caregivers and folks that interact with residents daily - every single one of these folks actually seem to like their work and care about the residents! They have regular Zoom meetings for family members and a group WhatsApp to share news and pictures of activities and events. It's truly amazing to me - and especially when this is a stressful time for family members too. So happy we chose Grand Brook for our mom!

From the owner: We offer you and your loved one with dementia, Alzheimer's, and other memory issues the very best…read morein memory care living. Our assisted living community in McKinney, Texas has been designed to specifically address the unique needs of those with memory loss. Every member of our staff is fully trained in memory care and the issues of Alzheimer's disease, and is there to care for your loved one with kindness, encouragement and understanding.

My mom spent a month here for rehab and she received excellent care. Natasha is wonderful and is…read morethe person to go to for anything. All of the staff were kind to her and she loved the food. Overall, while it was difficult for us to get used to having her away from home, we were able to see a significant improvement in her mobility from the time she came to when she was released. The facilities were always clean and especially the floors!!

This establishment consistently suffers from a shortage of supplies; towels, washcloths, and linens…read moreare invariably unavailable. Guests are often required to search for these items, and upon visiting the laundry facility, the attendant's demeanor is frequently dismissive and unprofessional.

Accord Hospice Care was far beyond our expectations. Everyone involved was kind and caring. Diana…read morequickly arranged everything (all of the equipment and medications and more) so it was a very smooth transition from the hospital to home. Our mother was very gently taken care of by all of the staff. Everyone at Accord was respectful and did everything needed to make our mom comfortable. I really cannot say enough about the level and care and support provided for my mom and the entire family. I highly recommend Accord to anyone looking the VERY BEST in Palliative and Hospice care for their loved one. It was the best decision ever, and Accord was suggested from a dear friend who had used them. PLEASE DO NOT PASS UP A CHANCE TO WORK WITH Accord. They are exemplary!!!

They cared for my love one unconditionally and truly impacted our family during our time of need…read more My loved one qualified for services due to her CHF and she was given a bad report coming out of the hospital: the Dr basically said she would not make it through the weekend. We brought her home that weekend and the loving and caring staff not only got her comfortable but more importantly, she had a series of falls the last few months before this hospital visit, so she had not walked for almost 8 months. She was started on some muscle strengthening exercises, given some tender love and care, and not only did she make it through the weekend, but she walked about a month later for the first time in a long time, and lived almost 7 months after receiving such initial devastating news. We collectively know that it was Accord Palliative and Hospice Care that went above and beyond for our family. Thank you guys so much for caring for us in our time of need. -Davis Family

Everything!!! It takes forever to get medicines or anything. They have a button to press, but no…read moreone ever came. An employee was outside my door and I was screaming help. No response.

My mom was a resident at Garnet Hill for a couple years and it was the best experience that she and…read moreher family have ever had I want to give a shout out to Jan in the business office. She was wonderful. It was seamless. Thanks again for taking great care of my mother. Janis

great staff..food servve very good..pt deprtment superior…read more best reh I have ever been in out of 5 or 6 in past 5 years

My Dad was a patient for 16 days. We were very pleased with the facility and staff. After touring…read moreseveral nursing homes this facility was very clean with NO hint of odor. The nurses, aids and therapist were very friendly and attentive to his needs.

I highly recommend this facility. They took fantastic care of my sister when she needed rehab after…read moreher fall.

Mom revised Our…read moremother suffered a pelvic fracture and required rehabilitation. She is living with dementia and is currently in a care home. The hospital referred us to Collinwood for her rehabilitation, and we had previously discussed the possibility of transferring her there for a higher level of care for her dementia. The staff at Collinwood expressed enthusiasm about her potential move for this enhanced care, and we began the necessary paperwork to facilitate this transition. Upon her arrival for rehabilitation, they were eager to have her, and we started working on her Medicaid application at their suggestion to ensure she could remain there instead of returning to the care home. Did you communicate this plan to the entire staff? We reiterated several times that our intention was not just for her to receive rehabilitation but to secure her permanent stay for the higher level of care. The staff appeared supportive and interested in making this happen while we were completing the Medicaid paperwork. They requested that we close out her life insurance policy, as it was a requirement for Medicaid approval for Collinwood, and we complied with this request. We dedicated numerous hours to ensure all necessary documentation for Medicaid was prepared for Collinwood. However, the day before her insurance coverage for rehabilitation expired, we were at the facility when an employee entered her room with her cell phone, stating that someone wanted to speak with us. Finding this unusual, we accepted the call on speakerphone. The caller, who was in their car and had personal matters to attend to, inquired about our mother's future placement. We informed them that we were in the process of securing Medicaid for her permanent stay at the facility. To our surprise, the caller insisted that Collinwood could not accommodate our mother and that she needed to return to her previous location. Despite our attempts to redirect the conversation, the individual repeatedly interrupted us, making it impossible to discuss the matter further, ultimately leading us to terminate the call. We approached the admissions representative who was handling our Medicaid paperwork, which we had just signed that same day. We informed her that we needed to retrieve the paperwork because we had been informed that our mother could not remain at the facility and was effectively homeless. The representative returned our paperwork, which did not indicate any concern regarding our situation. This lack of attention heightened our worries about our mother's homelessness. The following day, upon arriving at the facility, we discovered that our mother had been completely packed up, which we found quite strange. Nevertheless, we proceeded to collect her and her belongings and left the facility. Since that time, we have sent a detailed letter to them regarding this matter, but we have yet to receive a response. This situation has resulted in significant financial losses for us, including the loss of her insurance, and it appears they are indifferent to our plight. My advice to anyone considering their services is to avoid them.

My mom has service with this agency. The services have been great. I work with Rohan Samson the…read morefield supervisor and he's been great. I would recommend this agency to others.

Deedra is an awesome nurse. Very polite and detailed, she's awesome ! make sure u choose her as ur…read morenurse .when I go back I'm going to make sure I choose her.