What an amazing experience. Wonderful staff and doctors! Dr. Figueroa has the best bedside manner…read moreand is the most patient physician I've ever been treated by. John in therapy is the best and knows how to have fun. Kim was so wonderful too! I would happily recommend this facility and team to anyone who needs intensive rehabilitation and nursing care.

The therapists are knowledgeable and incredibly compassionate at Acute. I had the opportunity to…read moreobserve Maisha, PT, and she was incredible. Maisha took a personalized approach to each patients treatment session. Overall, I feel that the therapists are truly dedicated to every patients recovery. I highly recommend this facility to anyone seeking quality rehabilitation for themselves or their family.

I love the respect and professionalism that the staff show toward the residents. The aids came…read moreimmediately when called and answered all of my questions and concerns.

The facility is overall a good facility. It is very clean, has good food, they have many good…read morestaff members and offer a fair number of services and activities. Like any other place of business, there are several areas that need improvement and several staff members and permanent and temporary employees that need to be replaced. They are also short staffed and at times disorganized because of these staffing shortages. That being said, there are some exceptional, caring, friendly, professional and knowledgeable employees that I would like to recognize. Jasmine Roberts is a fantastic CNA (certified nursing assistant). She is extremely attentive, knowledgeable and professional while being friendly with all of the patients. She never complains about dealing with very difficult situations, circumstances and people. She never misses her rounds, never avoids the difficult tasks like bathing patients, never complains about coworkers, calls patients and their family members by name, never shows anger even under very stressful conditions and is an example for others to follow. Christine James who oversees the kitchen staff does a phenomenal job. She always greets the patients, asks for their opinions on the food, asks if they need anything else and genuinely cares about their wellbeing. Patty Matlick in the business office also does outstanding work. She answered all my questions and she handled all of the paperwork to get Medicaid approved for my wife and kept me up to date and well informed during the entire difficult and stressful process.

Great place! I had a really good experience. The care quality was excellent, and the staff were…read morevery helpful and professional. The place was clean and welcoming. I definitely recommend it!

Everyone at Pt was amazing and the lady's who cared for mom too but the social workers were very…read morerude and not helpful at all !!!

I had exceptional service here at the Center of Physical Rehabilitation. I had hurt my shoulder…read morefrom rock climbing. I worked with Brandon who was incredibly knowledgeable and great at teaching. He was able to identify my shoulder instability, and give me great instructions on exercises of how to strengthen my shoulders. The office is also professional and colorful. There are top-of-the-line equipment here. I also enjoyed seeing all of the flags showcased from different nations. I highly recommend this place for a physical therapy.

The staff is caring, professional and knowledgeable. I had a great experience with my physical…read moretherapy after an injury. Brandon was my therapist. So helpful.

honestly this place wasn't terrible but DEFINETLY wasn't the best. jessie was absolutely ridiculous…read moremost of the time and the no one ever knew anything. the techs were amazing and made the place better. the place was dirty and yes i don't expect it spotless but there were bugs everywhere and we weren't even allowed to clean. this treatment place isn't the worst but definetly don't think it's the best, personally it didn't help me much but maybe for other people.

This program changed my daughters life! We thought we'd lost her prior to treatment. She was…read moredepressed, uninterested, unengaged and very isolated. I was beginning to loose hope. I found out about the program and had a hard time grasping the concept of allowing my daughter to go away to this place for a minimum of 6 weeks. That would mean I'd have to face the reality of failing her. I could not fix my baby. I could not help my baby and turn things around for her. Neither myself, her dad or my daughter wanted to believe that. It was devastating to us all. She did not want to go. This made me again feel like a horrible parent. But I knew at the point we were at there was not much else for us to do but send her for treatment. By the time we arrived at the center, my daughter was not talking to me. She cried, I cried and I saw my 15 year old daughter who tried to bury her emotions ask me for a hug. I saw her 3 year old self reaching for her momma (Ok, I'm in full out tears right now). And that was in some sense confirmation that she will be alright. She ended up falling in love with the staff and they appeared to fall in love with her. While there she completed all sorts of therapy and we participated in family therapy. Found so much out about our daughter that we had no idea of. Our relationship has grown leaps and bounds. She is now on the other side of her eating disorder. And I have The Center for Discover to thank. I don't know what we would have done with out this program. I could go on and on. But IF you are remotely close to doubtful (I can relate) but in the words of Nike...JUST DO IT! You will not regret it!

After my mom had suffered a minor stroke and a fall resulting in a head injury, the Dallas hospital…read morehad recommended that she be admitted into a rehabilitation facility. I wanted a place that was close to my home, and we chose Carrara Skilled Nursing Facility in Plano, TX. This was a huge mistake .. on so many levels. First .. there were some positives .. a few of the nursing staff - Rebecca & Angela were wonderful, caring, and helpful. Their therapy staff was wonderful as well .. striving to improve functionality, and were tremendously positive. Also, the exec director John was great - engaged, apologetic about the staff's numerous failings, and ready to jump-in when needed ... even at late hours and on holidays. Thank you John! Then .. there the nursing staff. The worst. Nasty. Lazy. Disengaged. Possibly even .. evil at times. Most clearly hate their jobs, and it shows. Some have really bad attitude problems. They are so incredibly lazy. The call buzzer will ring for 1-hour +, with no response. My mother was there for 5 weeks .. I visited almost every day and saw call lights on, but nursing staff were scrolling on their cellphones in the nursing station while the buzzers were ringing with room call-lights lit-up. They chose to not respond. This is a clear case of negligence. Two days ago, I witnessed 5 call lights on in multiple halls .. no help. Nursing staff were at the nurses station chatting and staring at their phones. I found (4-nights in a row) my mom's call buzzer laying on the floor under the bed (I have photos), with zero accessibility to my mom. They would leave the buzzer there, turn off the lights, and close the door. My mom was screaming for help .. but there was no help to be found. Until I'd get a desperate call from her cellphone to drive over there and help. This happened many times. Nursing staff doesn't care. I would complain to John .. he was super apologetic and would get people moving to remedy this .. but why should I have to bother him for this stuff every time? Nursing manager is named Ta'Wanda. I had a conference call with her. She made clear that "the real problem was that my expectations were too high. My mom had been transferred from a hospital with a much higher staff-to-patient ratio, and she said that I needed to adjust my expectations". I called her out on that claim .. she didn't like it. That was the last time we spoke, and the executive director requested that I no longer speak with Ta'Wanda. I will spare the reader of this review the graphic details of all of my mom's experiences, but the unpleasantries of neglect for many hours on end were pretty bad. I witnessed my mom become angrier and angrier by the day. I repeatedly requested only female nursing staff to help my mom to the restroom, but again and again, that was not the case .. with a large man from another country watching her pee. The laundry staff lost my mom's nightgowns - I asked them to track-down her clothes, but apparently (according to their staff) it was my fault for not having properly nametag-labeled her clothing in advance. Those articles of clothing are gone. The food was inedible .. absolutely disgusting. The first night .. dinner looked like vomit atop a pile of rice. And the dessert looked even worse. My whole family took it upon ourselves to supplement my mom's food in order to keep her alive amid a veritable barrage of inedible piles of slop on a tray presented to my mother. I entered that building almost every day for 5 weeks .. and amazingly, I never had to sign-in or out even once .. gee .. nice security. I was even advised by one staff member (& thank you to that wonderful staff member) that it would be a good idea to remove my mom's purse from her room, in order to keep her personal belongings safe from the other staff members. The kitchen staff was quite memorable. There was an instance when I brought my mom a delicious slice of chocolate cake (she loves chocolate) .. and then I went to the kitchen to request a plate. I said, 'May I please have a plate?" .. The kitchen staff member said .. "You wanna plate"?, then handed me a styrofoam box. So I said, "No, please .. may I please have a plate for some cake for my mom" .. She then handed me a bowl. At this point, I had graduated to the mocking phase .. picked-up a plate right in front of her .. held it in front of her face and said .. "Plate"! It appeared as though the IQ level of some staff members might not even register - - As a kitchen staff member.. the first thing to understand is ... "What is a Plate?" This is a facility that I would never recommend for anyone to use. At first, it appears to be a nice rehab place with some decent aesthetics shown on their website .. but once you understand their nursing culture .. Do yourself a huge favor and run for the hills. FYI - there were multiple incidents which were reported to their management to be a problem, that were never properly remedied .... STAY AWAY!

Beautiful place. Kept clean. Frequently lacking supplies of all sorts. A few techs have attitude of…read morecould not care less. Favorite people are the Whole PT OT Group. They have kind spirit and professional manner that they could be fun at times too. And a few tech that knew to do the right thing.

What impressed me most about the Legacy Willow Bend is the staff and the sense of community. Team…read moremembers are attentive, compassionate, and clearly dedicated to making residents feel supported and valued. Residents themselves are engaged, friendly, and proud to call this community home, which speaks volumes about the culture. I would highly recommend The Legacy Willow Bend to anyone exploring senior living options in the area.

There is a reason this community has been caring for seniors since 1953 and has maintained such a…read morefabulous reputation. This community offers all levels of care in a beautiful environment that allows its residents to live free of the burden of home maintenance. The staff is warm and always say hello when in the hallways or walking the building. The care in their healthcare center is top notch; this community has a five-star rating by Medicare! Grateful this is in our backyard; it truly is the best in the DFW area.

My mother is a resident of Landmark and all we have had are bad experiences. The social service…read moredirector is always getting calls from me after 10pm because NO ONE ANSWERS THE PHONE, when I call to try to get my mother help. Tonight she is lying in urine as she doesn't have control of her urinary/bowels since her stroke. Most times I call to ask them to help her with the phone, however, not to long ago one of the people who answer the phone hung up on me and kept my number so whenever she is on shift I can't get hold of anyone and tonight is the case as well. This is frustrating when you have a disabled parent and noone is there to help them. Momma turned the light on to get hel;p but she has waited over 15 minutes. I know that sounds petty but when elderly people skin get broken down it can be hell. I lost a parent my father due to some of the same issues (thank God not at this facility). What's the chances the facility will not answer then Jordan from social services will not answer either. I spoke to Jordan (214-6863-1320) last night after 10PM last night and he tried to reassure me but we have the SAME ISSUE again today. I am afraid they will try to start mistreating my mother as they already will not answer the phone when I call to get her help, she's lying in urine and we cannot find her clothes that I know we have provided. Where the heck can elderly people and their family get help. The social services person came before and they step and fetch it and lie to fix the so call problems. I need someone to speak to me about my mother's care and we already had a care plan meeting so Jordan suggested that again last night, but hell nothing changed from the last care plan, so this is there way of trying to say the family is not doing what he need to do..bullcrap.

My mother is a patient there. They are very under staffed. And cannot care for my mothers needs.read more

Best physical therapy and the therapists are terrific. My husband went there not walking and we…read moreleft with him walking. The respiratory is fantastic. The techs are great.

I have been there twice! For me it is excellent!…read moreI will be there a third time for shoulder replacement Food was great, care first class. Rehab great! Again that is my experience! Would not go anywhere else. 5 srar for me!

I was referred there by my Primary Care Provider, Milo conducted a thorough physical examination he…read morewas very respectful, professional, and detailed. Milo was able to guide me to do my at-home exercises in a way to maximize my recovery from a previous stroke - my balance and how I walk have gotten a lot better. I love that their staff helps each other during my visits. On the day of my last visit there, Milo assures me that in the future I can just call Maggie at the front office to schedule an appointment I highly recommend this place for anyone in need of having a Physical Therapist in mind. ...KUDOS FOLKS!

This place got me on track. Therapist were nice and understanding. Staff were very nice…read more Atmosphere was pleasant and laid back..