I wanted to rent a 10' truck for $19.95 with $0.69 per mile fee at the 16300 NE 15th St, Vancouver,…read moreWA location. It turns out that besides the base fee and the per mile fee, you also have a $1 environmental fee and a $3.46 tax and also a whopping $14 SafeMove insurance fee. The tax I understand since I live in washington state but environmental?? I know the van is a gas guzzler but I drove it only 7 miles with coasting to stop lights and slow acceleration. The insurance was quite expensive for what we used it for. So the environmental fee and insurance fees (totalling $15) were not disclosed on the uhaul.com web site at all, just the base fee of $19.95 and the per mile fee and the obligation to fill the gas tank back up. Deceptive. I paid a total of about $43 to drive 7 miles, plus a bit of gas.

This storage facility is great. The office staff is super nice and helpful. The sign up and move…read morein process was quick.

I had a storage unit at this location for several years and was highly satisfied. The location is…read moreconvenient and the staff is great.

Impeccable customer service. I was picked up from the car shop and dropped off at the enterprise…read moreoffice. I was welcomed with warm greetings. I was able to choose a car that suited my rental needs. Also, there are multiple insurance options to coverage cost for possible damage during the contract period. The rental rate was reasonable as well. Lastly, returning the vehicle was very easy and hassle-free. Will rent again from this branch.

Our family had to place a last minute SUV reservation. We were so lucky to get Courtney when we…read morecalled. She was so nice and accommodating. She thoroughly explained the process over the phone before going in person. There was a room full of our family members talking to her all at once, the call kept dropping, and despite the hectic & stressful tones, she remained patient and friendly the entire time. Once we walked in, she presented several options and ensured we received the best rate possible. If I owned a company, I would want an employee like Courtney in charge. Thank you for your kindness and hospitality Courtney, you saved our family vacation!

I've used this company several times for purchasing packing material and boxes. I recently rented a…read moreUhaul, which was successful. I don't have any experience with the storage aspects of the business it the other services are above par.

The unites vary in size. They are dry and well priced per square footage. The street have good…read moredrainage. The units are 2in above street level, good design.

This U-Haul location is brand-new (so new, in fact, that as of this writing, it is still under…read moreconstruction). Until the main building is complete, there is a temporary office in the form of a trailer. This location is positively ENORMOUS! Easily double or triple the size of the largest I'd previously visited. As such, it has a very large number of trucks available for rent. This location has cargo vans and pickup trucks aplenty, unlike most locations. I've had zero issues obtaining a cargo van with next to no notice, twice, from this location in as many weeks. My cargo van was in perfect condition and was clean on both rentals (ironically, the exact same van both times). Prices are reasonable, but be aware that mileage can add up quickly. While U-Haul's vehicle rental prices are lower than many of their competitors, they charge more per mile, so be sure to do your homework before you rent. Frustratingly, on both rentals, the rental contract showed that the fuel level was higher than it actually was, so I had to spend time taking photos and uploading them to the U-Haul web site to substantiate the discrepancy. Service can be a bit on the dismissive side, depending on who you deal with, but once you get an employee's attention, they've been very courteous and helpful. This location is on the North side of Fourth Plain Boulevard, which is a VERY busy street. Making a left turn out of this location can be perilous, but mercifully, there is no shortage of places to turn around, or to turn right and then catch a side street to get to where you need to go.

Horrible service Had to wait 20 min. For the person get off…read morethe phone to help me. It was not even a full sale just info. The others guy working out side and did not care I was waiting for help

NEVER GO HERE FOR A RENTAL ANYTHING. I used Penske because I was able to receive a discount through…read moremy work. The headaches began when I picked up the truck and the car dolly. First of all with the truck. I had to call out a technician twice before my wife and I could even leave because the truck wasn't working properly. More headaches continue: I had to later rent a car dolly due to that I had to tow my wife's car because we would be the only one's moving our belongings. The individual that I rented from told me specifically that because I rented the dolly separate from the truck that the due date would be moved forward a day later. I confirmed with him twice to make sure I was hearing him correctly and he confirmed to me that the due date would be a day later. More headaches continue. The dolly wasn't working properly when I picked it up. One of the tail lights was out. Not very safe. Then when I finally reach our new place, unload our stuff I find out that the so called individual I rented from in Vancouver would not honor what he promised and told me, and that he also did not remember saying those things to me. I lose UBER AMOUNTS of respect for people that don't honor what they say. In the end I was still going to have to pay the "late fees" because of the jerk that has a memory problem. But the wonderful Penske associate where I delivered the truck and dolly helped me out and waived those fees. Lesson learned: DO NOT RENT FROM PENSKE only if you get everything in writing and I MEAN EVERYTHING.

We had some new furniture to pick up and decided on renting a Uhaul truck to get it. Since we had a…read moreleather couch and two leather recliners to pick up, we decided on the roomier 15' truck so we wouldn't have to stack anything. This truck was only $10 more than the 10' and included 6 hours of rental time vs 4 hours for the 10'. We made a reservation online for convenience. The truck was clean inside. Our only gripe was the dirty windshield. It was so filthy you could see someone's writing on it! Not the best when driving a rental. Also the gas tank wasn't completely full (7/8), and on the paperwork the desk lady marked it as full. Luckily my husband was smart and took a photo of it once we got in the truck, in case there werw any questions. The guy who checks in the return trucks noticed we didn't return it completely full, so we showed him the photo and he was fine with it and there were no issues. The employees at this location were friendly and helpful. We had no issues with the rental process, truck or return process. Would recommend.

drop-off was really easy, Talena was sweet, super kind. You never expect things like this to be…read more"pleasant", but she made it more than

Not a great experience. Gary Johnson is, at first, nice enough, but wait until a) you don't want…read moreinsurance; and b) you driver fewer miles than estimated. If you don't want insurance, he'll try to intimidate you into purchasing it, even issuing subtle threats like "if there's a scratch on it anywhere, you won't be allowed to leave the property until you pay me the $800.00". And after you turn in the keys, if you have unused mileage, he won't refund you for it unless you push for it. For a guy who likes to brag about his Mercedes, he is a real cheapskate. I will not rent from this place again.

We had a great experience with Carlos and his two team members. This team was so efficient and…read moreexperienced. They moved my sister from her house to my house. They were respectful of her house and mine, and careful to not damage any walls or floors. They protected her beautiful furnishings very well during transportation and in and out of houses, and into the correct location. They cared about placing furniture in just the right spot. They were patient with letting us install extension cords behind heavy furniture before they shifted it into place. Before they left, we asked them to move a queen bed and heavy dresser six inches to the left, so that everything fit the way we wanted, and they didn't bat an eye. They were gracious and kind and friendly. They communicated effectively with each other. This trio got some much done on a day. They were truly remarkable. I will ask for them again.

Amazing job! Very fast, friendly, and did a great job! Definitely recommend! Moved all my heavy…read morestuff for me and saved me a lot of stress and a headache! Also great price for 2 hrs! Thanks you Carlos & Victor!