So, I admittedly have not used Northwest for storage, but I wanted to write about an experience…read morewith manager Steve Weir. One morning recently, I opened my front door and there stood Steve, holding my wallet in his hand. Somehow, my wallet ended up on the street near his business and someone had turned it in to him. Steve took the time to drive it over to me several miles away. He wanted no reward, and just said he was glad he could get it back in my hands. Thank you Steve!! Best to you...your customers are lucky to have you!! I will certainly be choosing you and Northwest Vancouver for my storage needs!

The best ever. Clean, great rates, and wonderful staff. No administrative fees , you don't have to…read morepurchase insurance if you already have homeowners/renters insurance, and you can provide your own lock or buy one from them at a very reasonable price. Juliana, the Saturday admin, is informative, professional, and so very helpful. Thank you, Juliana!

**"I'm sharing my experience with Extra Space Storage because I don't want anyone else to be…read moreblindsided the way we have been. Due to the economy and real‑life situations outside our control, we've had no choice but to store two households' worth of belongings here for the past 2 1/2 years. During that time, our rate has gone up by $50-$80 every six months. Our bill is now $420 a month, which is simply not sustainable for any family trying to stay afloat. At this point, we're genuinely worried about losing everything we've stored because we can't keep up with these constant increases. I've tried to resolve this through every proper channel -- the facility, the district manager, and multiple escalations to corporate -- and corporate has not responded to a single call or email. My payment was due on the 18th, and I even went to the facility in person because I have an active escalation pending. Still no acknowledgment or consideration from corporate. I also filed a consumer complaint with the Washington State Attorney General and have not received any confirmation or response from Extra Space. This has been one of the most stressful and disappointing customer service experiences I've ever dealt with."**

As a loyal customer for over two years, I feel compelled to share my experience so others can make…read morean informed decision before renting here. My rate started at $78/month, increased to $147/month, and then jumped to $247/month -- more than triple my original rate. While they provide a month's notice before increases, the hikes are significant. When I negotiated, they offered $220 -- still far above market rate for the same unit size at competing facilities. Other long-term reviewers here describe similar experiences. The problems go back to 2025 when I reached out multiple times via phone and email, simply asking about rate options. My calls went unreturned and emails ignored until I followed up repeatedly. When I finally spoke with facility manager Melissa, she stated I had previously spoken with a staff member named Janelle on a specific date, which was not accurate. When I requested written confirmation of rates, she told me all discussions must be by phone only and did not provide anything in writing. When I took notes during our call, she accused me of trying to catch her and ended the call. What makes this particularly frustrating is the inconsistency. Melissa had previously encouraged me to use their online promotions to secure a better rate, stating, "We want you to stay at Extra Space Storage." I had done exactly this before without issue. However, when I secured a new unit at their advertised promotional rate of $138/month and requested a floor reassignment via chat -- something a representative confirmed was possible -- the interaction became confrontational, and I was told this was "unfair." Within minutes, my fully paid lease of $602.75 was canceled before I ever took possession of the unit. I initially received only a partial refund of $414.00 and had to escalate to corporate with a formal written demand to recover the remaining $188.75. For additional context, the New York City Department of Consumer and Worker Protection filed a lawsuit in February 2026 alleging bait-and-switch pricing practices and significant rate increases involving Extra Space Storage. (Public source available on nyc.gov.) Both the property manager and district manager have been referenced by other reviewers for similar communication issues. Corporate responses I received were automated and did not resolve the situation. Read every review. Document everything in writing. Two years of loyal, on-time payments earned me nothing but a tripled rate, a canceled lease, and a fight to recover my own money. https://www.nyc.gov/site/dca/news/016-26/dcwp-sues-extra-space-bait-and-switch-pricing-vermin-infested-units-junk-fees-other

I have rented in the past. Also I was familiar with several…read moreother people who had rented units in this facility - long term. I mean like over 5 years. Over 10 years. Over 20 years. There's a lot of square footage to maintain. They do an exceptional job, for the most part. Jennifer in the office is well known for going above and beyond when it comes to customer service. I thank Jennifer, Tracy and Acme Storage for some memories I will never forget and a true demonstration of compassion. Every facility has its challenges and it's sometimes difficult to control the actions of others. Overall, during the time I rented at Acme I can honestly say that when someone's presence on the property clearly affected others in a negative manner, they weren't there for very long. I wish you all the best, Jennifer. And forever fond memories of Bob, Peanut and Animal. From Boots

I have rented from Acme Storage on several occasions over the past 10 years. Compared to other…read morefacilities, I find Acme to be very clean, well-maintained, has top notch security and is fairly priced for the size of units they offer. Beyond that, the office staff is great! I have nothing but good things to say about the Office Manager Jennifer. She goes above and beyond what she has to and always greets me with a smile! I highly recommend this storage facility.

I was just charged 2X what my rent is! It says nowhere that it was going to go up! I'm not paying…read moredouble for storage at a facility that makes it extremely difficult to to store things at. It's like Fort Knox just to actually get your items to your unit. On that note- They have 4 carts you can only use when they are actually in the office. They have inconvenient hours if they are even available during those. They leave and lock up for breaks, lunch, for new customers to take them through the process to unlock all the doors and how the elevators work, go to the bathroom, do maintenance etc. So good luck planning your move! Hand carrying items from outside the building through 2 locked doors, a locked elevator and long, long maze like hallway because they aren't there until 9 and before 6 and the carts are locked. Those "convenient " perks they talk about are useless. Facility opens at 6am but you can't get a cart until 9. The unloading area- 3 cars can fit and people can be there for hours. Secure facility great- not so great when you have to punch in long codes through 2 doors and an elevator every time you bring something in. *they hold your license to get the cart* to get it back planning on allowing 40 minutes to get it back. I've had to leave mine there because I couldn't wait around. There are zero garbage cans at the facility. This encourages people to either leave broken, leaking items etc either randomly at the facility or in your unit. I have an 8x10 on the 4th floor in the furthest corner and I had to make 10 trips there because of all of this. They also don't tell you there is a restroom. It's on the first floor in the far corner. No signs. This facility is ridiculously big. You would think with all that money they are charging for? units they would be able to splurge and put a bathroom on every floor so you don't have to abandon your items in the hall for the 5 minute walk to go to the bathroom. Or take a chance of losing a couple carts for the convenience of their customers. Add another employee! Provide a dumpster! Extend your hours! Lower your prices! The cost of running a storage facility is minimal. Definitely giving notice in the morning and I better be getting back the money they should not have taken from my account.

I would highly recommend finding a different storage facility. I liked SmartStop because I was able…read moreto come and go whenever I wanted, and I felt it was a safe building since you have to put in a code to get into the building and elevator. I've had my unit for three years and since they got new owners, the rent continues to rise. They've raised it TWICE in the last 10 months. What was a $55 unit is now $130. They started requiring you to buy monthly "rental protection" even if you have your own insurance protecting your unit, which is an additional ~$15/mo. It's absolutely ridiculous. And good luck getting ahold of anyone in the office. Even during their business hours, the door remains locked. The phones go unanswered. They lock up the carts so you have to bang on the door until someone comes to unlock it. I'm super disappointed and I will be moving to a different storage facility.

Best customer service, convenient location, easy in and out…read more Don is fantastic! Always a pleasure to work with and patient with customers like me that can never remember there unit number ;)p

Poor, Think twice before signing your rental lease here. The mgr here just takes care of his own…read morepeeps I was there for 6 years and the monthly charge went up $50-$100 it just got raised to $600/mos. Not worth for that grungy place with all moss, mildew and spider webs not to mention the leaves and dust that gets blown into the locker!! He also said that he's helped customers by moving them out when the cost gets high and move them back in as a new customer( corporate needs to read this) but when I asked him he gave an excuse!!! Making like he didn't say such a thing. Very unprofessional.

I've used this company several times for purchasing packing material and boxes. I recently rented a…read moreUhaul, which was successful. I don't have any experience with the storage aspects of the business it the other services are above par.

The unites vary in size. They are dry and well priced per square footage. The street have good…read moredrainage. The units are 2in above street level, good design.

This storage facility is great. The office staff is super nice and helpful. The sign up and move…read morein process was quick.

I had a storage unit at this location for several years and was highly satisfied. The location is…read moreconvenient and the staff is great.

I have rented 2 storage units at this location (not to be confused with other nearby locations with…read morethe same business name-Additional Self Storage) and had exceptional service. The managers on site are friendly, courteous and efficient. The units were clean and dry and security is great. I can't say enough good things about the way they run the business and how customer friendly they have been. I will not hesitate to use this location again if the need arises.

The caretakers here are very helpful if you need anything and we have always been happy with this…read moreplace. Pretty straightforward. You pay for storage space you need and they provide it.