My parents and brother haves been residents at the Buffalo Grove facility for some time. I can…read morehonestly say that the care, compassion, programming and food quality are exceptional. They couldn't be in a better place.

Memory care facility is very poorly run. Your loved one will not be taken care of. There are way…read moretoo many reasons to list. We pulled my mother out after three months. The day we went to pick her up we heard a scream from her room as we were approaching it. When we saw her she had a black eye, as two caregivers, who were apparently trying to get her dressed, walked out of her room. There are many other places to choose from for memory care. I would recommend a facility that is memory care only and one story, for safety.

I just want to post 5 stars for Harbor House. I'm relieved they exist, and recommend them to anyone…read moresearching for understanding , skilled, nursing care. My patient is safe, warm and clean and receiving quality palliative care, thank you HH staff.

My mom was in a big, fancy, expensive nursing home where she was neglected, fell down in the…read morebathroom with no one helping her, and had half of her stuff taken by either the residents or the staff - we still aren't sure. Caring.com put Harbor House in touch with me and from the moment I spoke with Savannah, the executive director, I knew this place was special. Savannah actually did the assessment at the big, fancy, expensive nursing home and confirmed what I already suspected. We moved her out of there and Savannah actually drove out there and helped me move her stuff and my mom (I was visiting mom out of town). Over the next few days, I got a very up-close look at Harbor House and how the staff interacts with their residents. I popped in at unexpected times and walked through the adjacent buildings. I never saw a deviation from the excellence of care I saw the first time - not even once. I never saw residents mistreated or spoken to condescendingly, like I did at the other place. The caregivers are amazing women. Sam, Becky, Brittany, are really hands on nurses. Sam spent tons of time with me, discussing my mother's medications. The doctors call you and I spoke with Dr. Ernst about my mom for an hour! I couldn't even get the doctor at the big, fancy place to return my call! The place is small and it's warm and cozy - like a previous commenter said, it's not like an institution at all. It's like a home. My mom has an adorable sunny, private room with her own bathroom. She's always got someone there to help her. All I can say about this place except is that it's exceptional. I have learned that big, fancy nursing homes are usually understaffed and can't manage the needs of their patients. This place CARES for their patients. I don't need crystal chandeliers and big lobbies. I need individualized care with people who treat the elderly like the human beings they are. Harbor House does this. The owner of this facility needs to be very proud of his staff and his philosophies. I hope they never change. Amazing place.

I have partnered with Sedgebrook for a few years now and I am so happy to say they are some of the…read morebest people to work with. Very informative, patient and always there to support. I would definitely recommend their services over any other organization.

**BUYERS BEWARE** Do not sign a contract, or allow your elderly family members to sign a contract…read morewith Sedgebrook without having an attorney read the contract first. I'm not sure if people truly comprehend the details about refunds from Sedgebrook: there is absolutely no date whatsoever by which Sedgebrook has to return money to residents, families or estates. None. My late father vacated his apartment on December 4, 2021 and transferred to Sedgebrook's assisted living facility. For 4 1/2 years, Sedgebrook has withheld his deposit from our family. When we inquire about the deposit, we get the same tired excuse; the unit will sell when it sells. I'm a senior citizen with my own health issues. It is entirely possible that my family won't receive this refund in my lifetime. Before you or your loved one pays hundreds of thousands of dollars to Sedgebrook, do yourself or your loved one a favor: Have an attorney, or even a paralegal read the contract first, so you don't put yourself or your family in this regrettable situation. Also - not all retirement/independent living communities follow Sedgebrook's business model. Shop around. Following is a link to a story that NBC Chicago did about Sedgebrook: https://www.nbcchicago.com/consumer/proposed-law-aims-to-protect-families-owed-large-sums-of-money-from-retirement-communities/3161605/ I emailed the reporter about possibly doing a follow-up story. She responded that after three years, she still hears from families like ours. Good luck, and be well.

Sunrise of Buffalo Grove is incompetent in their billing department…read more They are saying my mother owes them an additional $660 which was supposed to have been adjusted off of her previous bill. All I can say is if my mother didn't have me watching her bills from Sunrise she would be taken advantage of and I wonder how many of the residents there don't check their bills closely and just pay it.

Sunrise Assisted Living of Buffalo Grove has been my mother's home for Four years. They have given…read moreher excellent care! The caregivers are all kind and hardworking. There has been some turnover however there are several people we have known for all 4 years which is amazing. Her room is nice and big. There are plenty of places to sit and visit. Meals are organized and good food too.

My Mother Mary G, just passed away on March 31st 2026. She was at the Arlington Heights IL…read more facility for about 6 months. The entire staff there are the most loving & caring individuals. The Nurses, Caregivers, Activity coordinators, especially Kristi, Issac and the kitchen Staff all the way down to the laundry gals & the maintenance man Alex. I wish I could name them all. They take such good care of their residents, They get to know the families by first name. Kept me updated at all times. They helped me have a better understanding of Dementia and the behaviors that come with it. Gisela and her staff deserve a metal, they are all so compassionate. The last few months she was in hospice (Suncrest Hospice) Red contacted me weekly and her hospice nurse Gloria are the best of the best. Gloria took such good care of her. Dressing her up so pretty, lipstick and little color on her cheeks. The day she died she looked so beautiful, you never would have known she was 96 years old. She went very peacefully and I know deep down she appreciated each and everyone of you at the Waverly by making the end of her life so wonderful. Thank you, Susan S

My mom moved in April 2025. Staff is very friendly and keeps family members well informed on any…read moreconcerns family has. They make the resident and family feel very welcome. A pleasant atmosphere, very relaxing to the residents. My mom is very happy here. Once a month they host a family dinner or event and all management are there- take the time to talk to family members.

Terrible CNAs only one was attentive Lazy could care less…read moreand rude Instead of assisting at mealtime My brother was there helping my mom and assisting another person at the table!!! I'm pretty sure he's not on the payroll I've done this job years ago so don't BS me I know the difference !!!! They are on cell phones !!!

I am in my second month of rehab here. Care is top notch except for the food. It is over salted and…read moreoverly peppered. It is overcooked. When I asked to speak to management I was shifted to a supervisor. I explained the problems. I have yet to get any response. Be prepared to to have outside food brought in. I have not had one single day in my nearly 2 months here, where every item served was properly done. No one seems to have any concern about the poor quality of food.

My mom has been at The Laurel for about 3 months. We researched other memory care facilities and…read moreThe Laurel has by far exceeded my expectations. The building floor plan is set up for the dementia Alzheimer mindset. Many walk, but they can't get lost, because all paths lead to the main common area. This gives residents comfort. I am glad this is a care facility that does not use agencies. Each staff member treats residents for where they are at in the disease process. I normally have all guards up, but when I walk in there, they are genuine, and make you feel like you are part of their family. This has brought great comfort to my father, me, and my sister for the care of our mother. We learned so much from the director, asst director, front receptionist, and if you do not know what the definition of empathy is, go observe The Laurel's staff. The staff gives it their all and by watching them, it has made it easier for my family to accept the disease my mom is going through and how to find her in her world and be a part of her life in this horrible disease. They have functional and non-functional activities, and the patience the staff has, is beyond. We all sleep well at night knowing she is in the best care possible. Everyday is different with Alz/Dementia, and they tweak everything to each resident's day. Who are my favorites, every single worker there is, they go with the flow and monitor each resident behaviors and health, and address any issues fast. Everything they do, they try, if it doesn't work they try something else, and they let me know, and I am able to participate to help. They keep the family notified. The facility is so clean, cozy, and most importantly simple and safe! Because sundowning is a big part of their day, they have a psych that works with this part of the disease to find the right meds. I used to come in with my head down, bc I knew how mom was at home, but they do not judge, and they honestly look at the good parts. They have support groups there that help the families cope and accept what is ahead. Because my mom is high functioning, they use her strengths and she helps others which gives her self-esteem and a sense of purpose, and all staff works with my mom to keep her busy, satisfied, and I am not gonna lie, mom has her rough days, but every staff member makes her feel she is loved and needed. The Laurel has helped my family deal, accept, and participate in mom's care with the best guidance. As the disease is awful and accelerates, we sometimes are upset this happened to her, and question faith at times, but then I am reminded of the Laurel and its staff, and believe that was God intervening got her there. Honorable mentions, Teri, Rochelle, Abbie, Cayla, Lisette, Eric, George, Liz, Tracy, and every single staff I did not mention. Thank you Laurel, thank you!!!!

I love everything about The Laurel of Vernon Hills Memory Care, except for one thing…read more Let me start by saying that this was the fourth care community for mom. She was in an assisted living home in Florida in 2016 and I moved her back to the Chicago area in 2018 to another assisted living home. Two years in, Covid hit and she as well as all the others who were living in care homes were very isolated, so my husband and I moved her to our home. She was with us for a year when it became clear that we were in over our heads. I moved her to what I thought was a lovely assisted living with higher functioning dementia residents but after six months, when it was obvious that she required more care, and they were planning to raise her rates twenty percent, it was time to move again. I could not trust that they wouldn't do that again in another six months, and I had to be careful with her resources. I knew I had to get it right as I never planned to move her again. So I visited six communities before I was lucky enough to find The Laurel. I loved the first phone call with Carol. She was so efficient, caring, down to earth and accommodating, I felt comfortable. When I first met with her, my heart melted when she told me my mom would be loved there. So true. I loved my first visit there seeing the beautiful décor and thoughtful display cases. It was a pleasure seeing residents engaged in activities with plenty of staff there for assistance. I loved that when I arrived with my mom, there was the adorable Amy to greet her and just take over while my family and I moved her things to her room. I loved that Darresha, from housekeeping was in her room to label and hang up all her clothes. And that her pictures were hung were hung by Eric, all so helpful for families under the stress of moving day. I loved that she was busy with activities and was never left in her room to sit and do nothing. I loved that whenever I visited her, she would say how lucky she was to live there because everyone was so nice. And we have Julie Stoneburner, Executive Director, to thank for hiring only the best people. I loved the support groups that Carol organized, which is where I learned about Suncrest Hospice. I knew that when the time came, she would be in good hands. I am grateful for everything that the staff did for her up until her final moments. The only thing I didn't like were the curtains! That is the only thing I can think of to whine about. And I am laughing at myself while whining!

The new management is poor. They constantly lose staff. The food service is in disarray and many…read moretimes run out of food. There are some many kind and caring staff.

Hope it improved since January 2025 when several of the upper level mgmt left the facility. Staff…read moremorale and communication not very good Had to report multiple incidents to corporate. Someone did call to discuss, but was given token answers and nothing changed-just got worse. Okay for independent care if resident doesn't require a lot of care. Once additional care required, care quality very poor.**Activity program has always been very good. They get the one star-the rest get "0".

Being a Hearthstone resident for a little over one year, I can readily express my feelings. Moving…read moreinto my unit was handled very efficiently and in a caring manner. It's nice not to have to worry about things as the friendly efficient staff provides three meals deaily and is always on hand to help when needed. Medical assistance is there when needed. The grounds enable residents to be out and about and enjoy the nice weather. Family and friends are always welcome to visit. I made the right decision when I sold my home and moved to Hearthstone! Niels -- resident of Hearthstone

From the owner: From modest beginnings in 1892, the Lutheran Home in Arlington Heights has grown into one of the…read moremost respected long-term health care communities in the nation. Today, the Lutheran Home, a Lutheran Life Community, offers a variety of quality residential options and levels of care at its Oakton Street campus. Hearthstone Assisted Living offers residents in need of some assistance an active social community in a welcoming, home-like atmosphere. Opportunities for social outings, events and activities are offered daily. For more information about our programs, call Hearthstone of Arlington Heights today.