Terrible CNAs only one was attentive Lazy could care less and rude Instead of assisting at mealtime My brother was there helping my mom and assisting another person at the table!!! I'm pretty sure he's not on the payroll I've done this job years ago so don't BS me I know the difference !!!! They are on cell phones !!! read more

I am in my second month of rehab here. Care is top notch except for the food. It is over salted and overly peppered. It is overcooked. When I asked to speak to management I was shifted to a supervisor. I explained the problems. I have yet to get any response. Be prepared to to have outside food brought in. I have not had one single day in my nearly 2 months here, where every item served was properly done. No one seems to have any concern about the poor quality of food. read more

I have never stayed elsewhere, but am a repeat customer with visits 10 years apart. All rooms are singles with a private 2 piece bathroom, which wasn't always the case elsewhere 10 years ago. The staff is happy there and happy to be caring for you. It is clean and well run. I cannot rave about the food, but they do accommodate special diets. On my last stay I was a falling risk and had to ask for assistance, but previously, even in a wheelchair, I could go to the lunchroom for beverages and snacks and fruit, as well as visit a lounge area. read more

I was at Radford for 3 weeks after breaking my femur. It was one of the best things I could do for myself. The staff was always there to help me if I needed it and always with a smile on their face! Also the physical therapy I received was outstanding. Within 3 weeks I started walking with a cane! I would highly recommend Radford Green!! Thanks everyone-Marti 5 star review! read more

These folks are seriously understaffed and slow to respond to patient needs. My wife was there for six weeks and developed a serious rash on her backside. I'm not sure if it was caused by the nurses inability to change her Depends, letting her sit in her own excrement for hours at a time, or bed soars due to lying in one position for days. They were supposed to rotate her position periodically, and change her soiled bed clothes too. They just couldn't be bothered. It is a nice clean facility but poorly managed with little care for the patients suffering. Too bad ... but they are not recommended. My wife's rash was the size of a soccer ball and red like fire ... very very painful. But they couldn't be bothered. If I could show you the picture of her rash ... you would never ever go there. I still cry whenever I see that picture. read more

Since posting this several years ago, this place has really gone downhill. My parent was there to receive physical therapy after a fall and instead he got an out of control nurse that was in over her head named Darcy. When requesting the latest update on my parent since he was developing breathing issues while there, I spoke to his doctor, who wanted him evaluated at the hospital, but before I even got to ask, she looked at me and she screamed not to question her, shoved her name tag in my face since she was a "nurse" and yelled at my father demanding I leave, while he was having labored breathing and was in and out of consciousness- no excuses for that whatsoever. I did not say anything whatsoever to offend her or to cause that kind of reaction. She then called security to the floor where we heard her in the hallway, screaming disturbing all of the patients. After her fit, security came over to apologize to my family. The head nurse also apologized to my family, she was very nice, but still that never should've happened to begin with. Since it was the weekend, I called first thing Monday morning to make a complaint, but you can't get in touch with anyone there because nobody answers the phone. I had to go through Sedgebrook Green, the independent living facility who runs Radford Green, which also took them over an hour to contact anyone over there. Since she was the weekend nurse, they moved him to the other side of the building, so she would not have to have any interaction with him or any members of my family. It's understandable that it is hard to find good help but you do not hire someone with an angry temperament that is out of control and has no idea what she is doing. I would not recommend this place whatsoever. read more

If you are looking for a good rehabilitation clinic for yourself or your family, don't expect them to have good service quality, especially for the elderly who have limited mobility. Their service staff never respond promptly and proactively to your requests. Today I was caring for my family when I saw an old man with a broken neck waiting for his nurse in the restaurant. The nurse was chatting with another nurse just over a meter away from him. I reminded her that her patient I tried to talk to her, but she didn't stop chatting, and the poor patient continued to wait. Many things here must be dealt with by family members, such as cleaning the toilets in time. It is extremely difficult for a loved one left there to survive this stage of recovery without family by their side. read more

Had some experience with the social worker Rebecca. Not very attentive or knowledgeable. I discussed a home care company and she trashed talked them and tried to sell another company....How unprofessional. I requested my mom to be transferred right away. Im not for trashing other companies and promoting companies who give you digs. read more

My Dad was at Radford Green a few times for rehab and then for assisted living. He received good care for rehab. In assisted living his care was outstanding. Both his nurse and his CNA's went above and beyond on a regular basis. Totally recommend read more

If I could give this place no stars I would. Had a conference call with the team to find out that pT was supposed to be in every day and was not, no Drs notes, no info on speech therapist, and could not answer some basic questions. Hadn't had a shower in days. Communication is horrible and not professional. Moving my parent out ASAP. read more

Over the past year, my Mom was transferred to Radford Green for a few stays for rehab after being released from the hospital. I was so pleased to know that 2 of nurses, that worked so well with my Mom the first time she was there, were still there. Both Beata and Darcy stood out. Every time they walked into her room, they greeted her with such warmth and compassion you could tell they really cared how she felt and what her needs were at that time. I observed often and they really gave her excellent care and brought up important information. They knew they had to be flexible with her and were not put off by that. They adjusted to her and her needs. When necessary, they lifted her spirits. I was very confident in them with their treatment of my Mom. I never had any doubt and I was there often. They were always open to discuss her care and what my concerns were and made some very positive suggestions. They communicated to other staff mentions what some of my concerns were. Always very professional. I had a lot of trust in them and felt comfortable when I was not able to be there with her. There were other nurses, CNA and therapy staff that were also very helpful but Beata and Darcy stood out. read more

My mother was transferred here for some rehab work after back surgery. The staff here is so attentive and nice. I've seen some other poor reviews and of course everyone's needs are different, but in our case I have good things to say. It's a very warm environment compared to other rehab facilities I've seen. I've been in at least five different ones over the years with other family members. And this is really the nicest I've seen. Although my mom does say the food is not great. But she's only been here 4 days. read more

I would give Zero Stars if possible. My family member was at Radford Green for rehab after he fell. While at Radford Green, his level of functioning greatly deteriorated. He went from walking to unable to walk at all, he was often in pain, and the staff was rude and inattentive. We moved my family member to another facility and learned that he was not given his life-saving medication while at Radford Green. They also used "restraints" which is prohibited. Since being at the new facility, my family member is walking with a walker, he is much more alert, and is much happier. Do not send your family member to this facility. read more

My mom was taken to Radford Green for rehab two years ago after breaking her hip. The care she received from all staff members was outstanding. My mom had tears when she had to leave. This past year, my mom went back to Radford Green to move into long term care. She received exceptional care. The staff was kind and patient. They kept me up to date on her care and illness. When my mom passed, the staff was sympathetic and compassionate. Radford Green is a warm, welcoming and attentive facility in which I would highly recommend to anyone needing rehab, respite, assisted living or long term care. read more

Our 89 year old mother broke her femur bone, had surgery and we needed to find a place QUICKLY for her to go after the hospital. After much research we discovered Radford Green in Lincolnshire and were very happy with them. They had great immediate customer service response, which we appreciated during this pandemic time, Cherie Clark kept up with text responses as to the status of our mother which was important since we couldn't go in and see her. The whole Sedgebrook development they are in is upscale and has gated security which made us feel comfortable. Our mother had beginning dementia and the nurses were very kind to her. Our family highly recommends Radford Green. read more

I had my mother-in-Law at Radford Green for rehab and IV therapy. The staff was incredible. The care was excellent. They were so caring and compassionate. The medical treatment was excellent. I can't say enough for the facility. It was the most incredible experience I've ever had at a rehabilitation center. I would definitely recommend Radford Green to all!!! Thank you read more

We chose Sedgebrook partly because there was assisted living on the premises. But we have now had some experience with Radford Green, and the care there was not great - a fair number of mistakes were made, and my mom felt isolated. There have also been communication problems. I've also had this corroborated by other staff at Sedgebrook. read more

When I was there with my mother in person, I thought it seemed okay. But after I left, when I called to talk to her, the people answering the phone at the nurses station were not very helpful. First of all, some of them can hardly speak English. Second, the nurses station acted like I was just bothering them when I called. The last nurse that answered the phone said to me, "I am in a meeting right now...." and clearly acted like I was disturbing her. This response was not appreciated. read more

My father went to Radford Green which is a very clean and beautiful facility. He was there to get his strength back after an infection. He was mistreated on several occasions. He would tell me they were hurting him, they did not give him his medication, left him screaming in pain, with wet pants until I showed up. On at least a few occasions I could not find anyone to help him and was told by the staff that they did not have enough people on staff to handle all the residents. It is a horrible place and avoid it completely. read more

After some research we selected Radford Green for my father's rehabilitation and to this day I regret that decision. Upon admittance we met the doctor, our one and only visit, but were impressed with the room he received and the attentiveness of staff upon arrival. Everyone was quite accommodating at first but my father's condition was affecting his brain and perhaps they tired of responding to him. Had it not been for our requesting an update on his calcium level in a rehabilitation plan meeting (which never included a doctor and seemed oddly fixated on reviewing the food) we never would have known that he had two bedsores. After requesting an update from the nurse we were informed that an ambulance had been called and he would need to go to the ER. The staff at Lake Forest Northwestern Hospital informed us of the bedsores and that he sustained two small cuts from what we were later told was his attempt to get out of bed. Oddly the nightmares my father had been having at Radford Green ceased during his hospital stay. He was in the hospital for a week as they struggled to diagnose the root cause of his illness. He was released back to Radford Green so that he could regain strength and be stabilized for release (we needed him to be stable enough so that he could come home and begin treatments to control the calcium level in his blood, which we later came to learn was due to cancer of the blood/bone). During that second admittance they managed to lose his bridge, never taking responsibility because it was not in a dental container (he kept it in a glass). My mother visited 6 days out of 7, staying the entire day so that she could care for him. She would arrive at 8:00 a.m. and find him laying in his bed, covered in urine. When she convinced him to go to the common area for lunch they placed him, in his wheelchair, underneath the serving window of the kitchen, which my mother had to point out was ridiculous especially when serving hot soup. During her time there, my mother was horrified when a woman in another room was screaming for help and she took it upon herself to go and find a nurse (apparently no one was responding). The only bright spot earning them a 2 star rating was the physical, speech, and occupational therapists. They appeared to be adept in their respective professions and treated my father with respect. My father has since passed away and when I think of all the times he begged me and my siblings to get him out of there I am brought to tears, we should have listened to him but felt trapped due to a lack of options. read more

My mother transferred into RG after an emergency hospitalization. As an entire family we want to acknowledge the superlative care she received while she was there recovering for three weeks. My mother also wants a shout out to Beatta the nurse who cared for her with endless patience and thoughtful, attentive care. On the whole RG was a welcoming, fresh, and professional environment. read more

As part of our Dog Therapy group we visit Radford Green monthly...such a warm and welcoming facility! The Staff is always so cheerful when they see us and they are warm and respectful of the patients... read more

This facility is amazing! It is bright, sunny, clean, airy and welcoming. The nursing staff is caring, incredible and super efficient. The PT staff is beyond praise. Their goal is to insure their clients achieve their set goals and leave the facility better than when they entered. The kitchen does an amazing job of preparing wonderful food and makes every effort to insure the food is fresh and flavorful. I "interviewed" several facilities before deciding on Radford Green and I do NOT regret my decision to go this outstanding facility. My deepest thanks to each member of Radford Green. read more

Our mother was admitted to Radford Green for rehab after a bad fall. It was a total nightmare at this facility! They are understaffed and the staff that is there doesn't know what to do. They make huge medication mistakes and they do not tend to the patients. They are rude and lazy and they act as if they are doing you a favor when you ask them a question or make a suggestion. Our mother had two falls while she was there because nobody answered the call button when she pressed it several times. She also contracted a very serious infection and almost died at the facillity. This place is so disappointing. I wouldn't suggest for a pet to go here much less a loved one. Don't go by the reviews and ratings from US World Report. It's a bunch of fluff and puff written by staff members. read more

This is an excellent facility for quality skilled care and rehab for a senior. It should be better advertised as we were unaware of its existence in our area, not being on the hospital's list provided us. Within an hour of my 91 yr. old FIL admission from the hospital, a therapist and nurse evaluated him. Our family was warmly welcomed and questions answered. Our father received several therapies (PT, OT and Speech) as well as being seen by a dietician and social worker. He received excellent individualized care and progressed beautifully there with all their care and assistance. The nursing staff and physicians are all caring and attentive and returned phone calls. The facility and rooms are bright, clean, and cheerful. Our father, who is a fussy eater, loved the food which he could order off a restaurant style menu served nicely in their intimate dining room. He even made friends with other residents and their families when he ate meals with them. Radford utilizes a professional team approach and invited us to his care meeting. He did so well he was able to return home. Our only suggestion is that the team or SW should have communicated with us in advance about his prior living situation, with more than the option of him returning home alone, since assisted living would have been the next and best transition for him. But, we did many expedited preparations to make his going directly home a reality, (since he was told by therapy he could go home), and still highly recommend Radford Green. read more