My friends and I rented a property with this management company. The way they handled situation…read moredescribed below is unacceptable and unprofessional! Please read below and see attached screen shots. SCAM!!! Book Elsewhere! Broken Jacuzzi!!! Please read till the end! Very disappointed with this property and the management office. My friends and I booked this property 6 weeks in advance. The only reason that we booked this house is for the Jacuzzi that was nonoperational. We were advised by management that Jacuzzi is broken at 7 PM of the check in date. As the check in is at 4 PM I am not sure as to why we were not notified earlier in the day. Management did advise that the owner feels bad and that they would refund $200 for our troubles. Now keep in mind that majority of the properties in the area charge $150-200 per night on average if there is a Jacuzzi tub on the property. We did send an email to management requesting for someone to come and fix it or a fair refund for broken Jacuzzi tub. Its only fair that for 3 nights of stay that we booked we are to receive $450. Well, the management came back and said that they are not responsible for any nonoperational appliances and left it at that. At that point we were very disappointed, but we decided not to let this get to us. Next day we have discovered that the freezer and fridge is not working as well. By the time we realized it was broken all the food in the fridge was starting to smell foul the items in the freezer melted. We quickly took everything outside in attempt to save our food but in the morning realized that out efforts were pointless. Everything got spoiled (all the meat, cheese, milk and other perishables). Oh, and we did reach out to management that night of discovery that the fridge was broken only to receive a snarky response:" What can we do for you today?". Management did not send anyone out to fix the fridge nor apologized for the inconvenience. Also, there is no guard rail on the staircase leading to the basement which is very dangerous. Besides the major problems that are described above, there were few other issues. There were no trash bags, the heater in the basement did not work,the lighting outside of the house did not work, multiple light bulbs when out on the day of the arrival, some blankets did not have duvet covers on them (which means that they were not clean) and in edition to all the floor in the house was not clean upon our arrival. On the date of the check-out, we unfortunately misplaced the only key for the house so we all spent additional time looking all over the house so we can find it. Well little that we know that cleaning crew was standing outside waiting. We apologized for taking more time and as they were "Cleaning" caped looking for the key. When we finally found the key, we proceed to leave the house. On the way out my friends overheard the one of the cleaning crew saying:" Those STUPID people won't leave!" very loudly. One of my friends asked the cleaning lady:" Why did you call us stupid". To which she responded:" Coz you are taking too long". I am guessing she took offence to us asking since we received a call from management asking us to not harass the cleaning staff. In conclusion we were also accused of cracking a counter top, apparently leaving bleach stains on bed sheets (obviously no one did laundry in rental property so that is a ridiculous claim) and a ripped seat cushion (can simply be sewed up in 2 min or new one is $5 in Ikea) We never got our promised $200 for broken Jacuzzi. They ruined the trip; they ruined the vibe. This property is a SCAM!!! If you do end up renting this property take pictures of EVERYTHING!!! Because they will be looking for the reasons to not refunds your security deposit.

We found out this morning that our rental for Ironman week (not rented through Engel & Völkers) was…read morecancelled with no notice. I spoke to Helen in a panic and within a few hours, she had confirmed a rental for us, and had a signed agreement and deposit confirmed. On an emotional roller coaster of a day, Helen was calm and polite and compassionate and helped me salvage what felt like an absolute disaster. I would HIGHLY recommend Helen and the Engel & Völkers rental team!