Great stay. In unit AC and wifi. Small rooms but as advertised, it has a restaurant but it is very…read moreexpensive so we didn't try it. The people at the front are nice. There is a small elevator and the service to rooms is very limited. They also didn't change sheets when they clean the room or clean the floors, just change towels. The hotel is literally next to the bus stop so that's nice.

From the owner: Unser familiär geführtes Hotel liegt im Grünen, auf der ruhigen und doch zentral gelegenen Horwer…read moreHalbinsel neben Minigolf und Tennis. Bei uns können Sie abschalten und sich entspannen. Nur knapp 2.5 km von der Autobahn A2 und 5 km vom Stadtzentrum Luzern gelegen. Gratis WLAN und gratis Parkplätze für Gäste. Restaurant mit regionalen und saisonalen Spezialitäten

The staff of this hotel are amazing and so accommodating to their guests. It sits on Lake Lucerne,…read moreso Beautiful. Enjoyed a traditional Swiss meal, cannot do this often as this is outside my Paleo plan. Just enjoying every moment!!!

What a nice hotel stay in a beautiful and historic area! Situated on the promenade very close to…read morethe beautiful train station (like a mall downstairs with lots of shopping for fresh food - and cheese at the Coop, pastries and chocolates at Bachman and the hotel was just lovely!

This restaurant is literally sat right in front of the beautiful chapel bridge. You can see this…read morewith South so you can see the snow from the gorgeous mountains sitting from the restaurant in beautiful May Spring weather... The cappuccino is absolutely delicious. Served with a little ginger biscuit. I'm having their oats with fresh berries, so delicious it's very quaint. Here I noticed in the evening time they light all the candles in the restaurant, and in the morning they do the same all the candles are lit on the table, which is one of my biggest thrills , and it's so delightful to see... it's very peaceful here and very accommodating and the view is five star...

Just got in yesterday and quite a pleasant experience. The access street is quaint with the hotel…read morelooking pretty majestic for my tastes. Staff was very friendly and helpful. Their English speaking skills were very good and the process was smooth. The next step was to have a ceremonious glass of wine and what a beautiful restaurant with a full separate bar and lounge area. The views are amazing of Lake Luzern and the historic area. Absolutely stunning vies and great experience. So happy Viking put us up here for our first time visit to Switzerland.

We paid $750 a night, and we had no view of Lake Lucerne. For an extra $200 a night we could…read moreupgrade to a lake view room. We declined the extra expense. This hotel was booked through Viking Cruises for the end of our river cruise. It is a beautiful hotel with really good customer service. The morning breakfast was included with our package, and it was very good. Besides the price the other complaint that I had was that the stand-alone shower was smaller than the one on our cruise ship.

Just spent the evening at the hermitage bar and it was amazing. The views are great and the people…read moreare just the best. We were initially waiting for the restaurant to have an open seat but we ended up staying at the bar. The bartender Julia was so sweet and welcoming. She gave us some recommendations and everything we ordered was on point. The drunken chicken, naughty chicken sandwich and truffle fries were so good. Excellent service and great food, so much so that we came back to the bar for more drinks and food event hough we aren't staying at this hotel.

Beautiful hotel located right across from a bus station in the certain, far away from the crowded…read moreareas and a wonderful quiet retreat. Reservations and arriving: Made via message online or a call; we did so as part of our stay at the Hermitage. When checking in, the front desk was very gracious noticing that we had an upcoming reservation and called ahead letting the restaurant know that we are running a little bit late due to the check-in process. Rooms: We were personally shown to our rooms, and we really appreciated the walk-through. There are lounge areas including the bar area behind the front desk, and some quiet lounge chairs outside overlooking the lake, and inside with a pool table and additional seating. Clear warnings of possible mosquitos so we definitely appreciated the heads up before opening the windows in the evening! Stunning views of Lake Lucerne with generously sized rooms, and effort to be eco-friendly, and kind service. Food: Brunch was buffet style with plenty of seating and lots of variety. Loved the natural or firmer honey choices, bread choices, fruit, chia pudding, yogurt, boiled eggs, sausages, drinks, etc available all with lakeside covered seating options. Took one star off for a dinner experience with the associated restaurant Hermitage. Amenities: Spa area includes changing rooms and sauna rooms, no hot bath area or pool so this is for relaxation and also some private rooms are available. Water sports can be arranged with the front desk. Great stay that was quiet and polite and easily accessible in Lucerne!

The staff was superb and very helpful. The hotel is so nice. It has the old building touches but is…read morecomfortable and nicely detailed. I would highly recommend staying here. Great location. walking distance to train station, great food, the river, shopping. We were in Switzerland for a week and this was the nicest place we stayed. thank you! Casey and Rebecca Y

This place is SO UNIQUE! Colorful and so creative. It also is in a perfect location, right around…read morethe corner from the train station (8 or so minute walk) and popular sight seeing but far enough away that it's not over loaded with toirists. Included breakfast was delish and we had apps for dinner and was very yummy too! Speak good English so we felt very comfortable. Only flaw imo was how you could hear everyone around you, felt like the walls were paper thin.

Amazing serenity, place to get away from the public. If you want privacy and beauty, this is the…read moreplace. The staff have been helpful and provide friendly customer service. Go in October for privacy

Pretty much everything was clean- the main problem was how hot is gets during summer. I really…read moredon't suggest coming here during summer, as it gets so hot. there is no AC, and the fan they provided us was very small, and didn't do much. the view is very pretty though, if you get a lake view room. The pool is nice as well! I'm sure coming here during cooler months is very nice.

Officially my favorite hotel I've ever been to. The staff is lovely. We had a wonderful server at…read morebreakfast and we looked forward to seeing her every morning. We returned to the hotel after a brief stay somewhere else and they remembered our name and immediately took care of us at check in. Couldn't recommend this place more. Also the spa is unforgettable.

My husband and I were on our honeymoon from The U.S. and we found this hotel by chance. The staff…read morewas extremely friendly and the location was perfect. There were so many amenities available - like their sauna, gym, and infinity pool. We could have just stayed at the hotel for the entire week without leaving! They even had an in-house movie theatre. We were welcomed with champagne and flowers in our room upon our arrival. The food was also excellent. They have several restaurants but open 4 for the season. My favorite one was their French restaurant. Everything was cooked to perfection and the service was outstanding. My husband and I would love to come back here again the next time we are in Europe.