Store is closed due to non payment of rent. Photo posted for those needing to get back clothing.read more

Bottom Line: The best dry cleaner in town if you like sour attitudes, misplaced garments and…read morereceipt of clothing that doesn't belong to you. Sorry, folks, I'm not going to sugar coat it, this place is awful. I've written nearly 700 Yelp reviews and I've put a lot of thought into each one of them in order to provide a fair review, but I have to say, this place is honestly a joke. Here is what I can tell you about Zoom after using them for six months: - Turn Around Time: As the name implies, Zoom does strive to turn around garments quickly. "In by 9am, out by 5pm" is how they advertise their one day-service. - One Price: Most garments are cleaned for one low price of $1.99, I think. They also clean things like comforters and curtains but I'm not sure what the price is on those larger items. - Long Lines: Upon entering Zoom, there are always two lines. The line on the right is for people to drop off and pick up their clothes. The line on the left is for people waiting for misplaced/lost items to be recovered. If you are feeling lucky, you can opt for express drop-off. With express drop-off you buy a zoom bag, put your garments in it, and then just drop it in the pile inside. - Awful Customer Service: The staff here is miserable. I've made excuses for them in my head non-stop but can't do it anymore. Realistically, I think they are just lazy, apathetic, uninspired . . . the list could go on and on. There is absolutely no sense of urgency here either. When trying to pick up garments, staff members will chat with the alterations staff and then check their cell phone before going to the back to look for garments. I've seen this behavior first hand and other similar acts of non-urgency during my various visits here. - Disorganization: Zoom is disorganized. I have gone to pick up clothes that were all dropped off at the same time and the employee checks several places in the store to find my clothes. If you are lucky, the scavenger hunt eventually produces your entire dry-cleaning order. - Risk of Using Zoom: If you are thinking about using Zoom, you just have to assess the risk. Yes, they are inexpensive but what about your clothes? You have to consider if the low recurring cost of dry cleaning will make up for any clothes that they lose. Note that dry cleaners do not typically pay retail for a lost item. So if you are price sensitive, maybe take your everyday stuff here but take you special items somewhere where they will not be lost. - Lost Items: In the spirit of fairness, Zoom has never entirely lost any of my items but they have temporarily misplaced garments that surfaced days/weeks later. Also, they have given me other people's clothes so that means someone else was missing something. I have heard stories of completely lost, never recovered garments which is kind of surprising since everything is cleaned on site. - Bottom Line: After trying Zoom for six months, I have taken my business elsewhere.

They destroyed two of my daughter's pageant dresses! AVIOD! they tried to put it on me that I broke…read moreclasp & that sometimes when dresses are cleaned beads and diamonds fall off. Also that the clasp was not broken when I dropped it off, but she showed me her pics she took of it being broken day I dropped off. So then if that was the case why did no one ever call me to let me know beads fell off & clasp broken so they could bring to my attention. Would you return your customer a dress with missing beads and no clasp? That makes 0 sense! I refused to leave my dresses for them to fix as both were destroyed by them & they knew what they did to my dresses and never tried to fix in first place. All I asked for was a 1/3 refund on each dress ruined. They refuse bc they have 0 care. Highly recommend you avoid and don't trust them. I paid $257 & trusted them. Now i have ruined dresses.

called for a price. the lady did not understand English. very rude and overpriced. Had problems…read morecommunicating with them. Dont speak English very well. Would not recommend

Great customer service, quality work, and reasonable prices for this area. The owners and workers…read moreexemplify the American dream. So kind and appreciative of their customers. They worked very hard to make this business successful and they are grateful for their business and opportunities they have through hard work. 감사합니다

I've never had anything negative to say about the service(s) or the condition of my clothes after…read morethey laundered them. I guess, based on another review, I should compare prices from other places. I started coming here recently; after Sun Valley Cleaners closed/retired. My biggest problem with Mountain Dry Cleaners is that they don't seem to adhere to committed store hours. Based on Yelp, they close at 7. I once went there at 6:30PM and the store was closed. However, they did have the change of hours noted on the door - saying they close at 6PM. Since then, I have passed by there on my way home on 3 different occassions to pick up laundry. All 3 times have been between 5:30PM and 5:45PM and every time, the store was already shuttered and dark. The particular problem with today was they were laundring a shirt I needed for a business meeting tomorrow. Time to find a new, reliable / dependable dry cleaners.

I'm in here once a week. When I enter the store they warmly greet me by name and retrieve my…read moreclothing. Everyone is always so, so nice and engaging. The dry-cleaning prices are still affordable and reliable - I ask for stain removal or light starch - they're making note. And where else can you grab a donut and mail a letter in the same strip mall? :)

Despite other reviews of this place, I am always taken aback by the rudeness of the women who work…read moreup front. Today like always...rude! I do however keep coming back for the great dry cleaning services.

Did a good job and fast!! Asked to have my pants next day and it wasn't an issue. Located in a easy…read moreto access location

Best dry cleaner in Middletown.....love the Eco friendly approach and my orders have ALWAYS been…read moredone before the scheduled done date. Love that they provide confirmations and updates via text.

Family run business for many years has gotten my business a few times and I am hooked. The counter…read morelady who i believe is the owner gives great customer service. Their prices are reasonable and turnaround time is really good. There are convenient street parking spots out front and in back. Give the valet a shot. You won't be disappointed.

QUALITY 1-10 =3 VALUE. 1-10= 3…read moreI had a not great experience here once before but the good reviews made me try again. Well when I got there to drop off my shirts to be cleaned and pressed there was a gentleman there that was not happy at all. Claimed they lost his suit. I gave the nice elderly lady a bag containing 10 brand new never worn shirts. I asked for them to be cleaned and pressed. I was a bit shocked 10 shirts cost 43 dollars.. I picked up the shirts 3 days later with hangers all wire tied together covered in a big plastic bag. Today I uncovered them and separated them in horror. 43 dollars to have brand new shirts look a wreck. They have more wrinkles than Ruth Bater Ginzburg. I NEED a few of these shirts in a few days AND need a pair of pants hemmed. What a mess this has become. Do I have them re do them ? And find a new competent cleaners or wash them and iron them myself. They cant be much worse. Wow What a TOTAL disappointment. Won't happen again. Shame on me. Gave them a seco d chance and Im so not impressed. ALL the shirts have pressed in wrinkles. Some have shiny spots from over heating. These were ALL brand new shirts. What kind of crack pot operation lets this lack of quality pass thru their doors.

I had a king sized goose down duvet that needed wet washing (do not dry clean real down, wet…read morewashing should be used). I evaluated several cleaners online and chose Maple. The duvet came back clean, fluffy, and properly dried with no clumping in the fill. Well done and the price was reasonable. I will definitely be back.

As far as the shoe repair they don't do it on premise,they outsource the work to others. So,price…read morethey told me changed 3 times and took more than 10 days to change sole on shoes. But manager/owner was polite,offered me resolutions and after all,quality of repair was high enough.

Dry Clean Express did an excellent job pressing my mother's suit and father's tuxedo after both…read morewere badly wrinkled from a flight. We were on a tight timeline preparing for my daughter's cotillion ball, and they provided a quick two-day turnaround without compromising quality. Everything came back looking crisp, polished, and event-ready. Their professionalism, efficiency, and attention to detail truly helped take the stress out of our preparations. I highly recommend them for anyone needing reliable and high-quality pressing services with reasonable prices.

I took a moment to write this review because I wanted to have something to compare my experience…read moreto. I visited said cleaners on a Saturday afternoon to drop four dresses off for PRESS ONLY as I had already laundered them at home, I also thought this would cut the wait time down a bit. Well, my first shock was that I was informed my dresses wouldn't be ready for pick up until Thursday I understand that they are closed on Sunday, but four days to press four dresses? Not one thing is express about that! We settled on Wednesday after 4pm which is still pretty much Thursday, but slightly better. My second surprise was the charge, for the pressing of these four dresses I was charged over $42, yup you read that right. I probably should've walked out then, but I decided to give them a try. My dresses were ready at the agreed upon time and pressed nicely, but was it worth over $10 per dress, absolutely NOT. I have since just switched to Zips and three dresses pressed only costed me the price of one dress at Dryclean Express and they were ready the next day, before the promised time, that's express to me! I hope this review helps someone that may be looking for this service.