Don't do the CAPU-TAPO bus route, and do this instead!…read more Super easy way to travel to and from Mexico City Airport - very accessible (20 minutes and 40-50 pesos via Uber to Estrella Roja Terminal at 4 Poniente, the address) from Puebla's historic city center. This is the nicest terminal I've seen across all continents and with really nice staff! Tickets can be bought onsite, but to skip the lines, buy ahead of time at Aeropuertoer.com. It's in Spanish, but you can figure out what it's asking. International credit cards work. Just remember to put your FULL (incl middle) name where it says "nombre" - otherwise you can't complete your purchase. My friend doesn't have a middle name and had to make up a middle initial. This is not the same as the input field for your name for the credit card (don't make up names for that) - just a first and last name will do for that one. They then show you your ticket; screenshoot that, and voila :) Once you get to the station, you can go through either of the two security check lines. The one on the left is for the people with carry-on luggages; the right for those with backpacks/duffel bags. The luggages (maletas) will go on the bottom of the bus. Very clean facilities (read: bathrooms in the terminal), complete with complimentary espresso/Americano in the waiting area. They also have paper bags at the gate with water and cookies for the bus! Totally the way to travel to and from CDMX!

Bad customer service. I bought the wrong tickets by mistake and they refused to reimburse me or use…read moreit as credit for the proper tickets. No effort to help. Mal servicio al cliente. Por error compre los boletos equivocados y rehusaron rembolsarme o usarlo como crédito para los tickets adequados. Ningun esfuerzo por ayudar.

Just thought I'd add a review from the perspective of a "gringo"…read more I have used all three classes of ADO between Puebla and Oaxaca. The Platino service is the most expensive but the bus will blow your mind. The seats are so wide there are only three across and each one has a monitor with a great selection of movies in almost any language you can think of. The only problem is that there are not many Platino buses so I have only been able to take it once. The buses in the other two classes put the "dog" to shame. They are clean and comfortable. At first glance the two classes of bus look the same but the GL service gives you a little more leg room which I like because I am 6'3" tall but I would not hesitate using the standard first class bus. A hint for people like me who can speak a little Spanish but can't understand the public address system at the bus station. When I get by the departure gate I find a Mexicano who is taking the same bus as me and let them know I can't understand the announcements. The people are always great about making sure I get on the right bus. If you have never taken a first class inter-city bus in Mexico you will be shocked at how nice they are compared to the buses in the USA.

After reading the two previous reviews I had to add mine. Before I begin I want to let you know I…read morehave used Estrella Roja many times to get back and forth from the airport in Mexico City many times. Their buses are always clean and their drivers try to drive smoothly so you don't feel your being constantly tossed around. They always leave on time and arrive on time traffic permitting. I actually appreciate the fact that they do not drive like maniacs to make up time when traffic makes them late. The first review recommended they stop giving out cookies because they didn't like them and implied the bus ride was expensive. Last week my wife and I bought 2 tickets for less than $20 and the bus was so modern it would turn heads in the USA. If you read the second review everything about Estrella Roja was very positive. They only gave them 2 stars because they mutilated their return tickets to the point that they were illegible. I once left my passport in my pocket when I washed my pants. It cost me about $200 to replace it but I didn't put the blame on our State Department. The second review says the bus station, CAPU, is about a 20 minute ride to the center of the city which is true. That is why you should take the bus that goes to the other bus station in Puebla called 4 Poniente. It's about a 5 minutes away from the Zocalo which is the center of the city. On one trip I flew into Mexico City in first class on Alaska Airlines. I was glad to get on the bus because my seat was more comfortable and to my knowledge Estrella Roja only has one class of service between Mexico City and Puebla. If you try their service I think you will be really impressed but it does leave me wondering why bus service in the USA doesn't come close to it.

Used their service from Mexico City T1 to Puebla in January 2020. We were very impressed. After…read moresitting in a crammed plane for several hours, it was a luxury to ride in comfortable, spacious seats. The ticket office in the airport can be a bit unnerving because it is in a busy spot and serves multiple bus lines. And, well, they only speak Spanish (we are in Mexico after all.) Our rides to Puebla and return were precisely on time and the staff were professional. The safety procedures they have in place will be much appreciated for nervous travelers. Unless you are aiming for a specific location near the downtown terminals in Puebla, use the new and ultra-modern Puebla Paseo Destino in the southwest end of the City. It's close to the ring-highway, so quite convenient. And, it puts our Canadian bus terminals to shame. I have but one complaint - We couldn't get WiFi to work on the bus. We needed service to install their app, but if we had service we wouldn't need WiFi! Couldn't get our Canadian cell service to work, so it was a bit annoying as we couldn't connect with our friends for pick up in Puebla. Also, the Paseo Destino terminal has everything, except for free WiFi. Hope they change that! Otherwise, a highly recommended ride.

Excellent customer service always on time safe and secure all of our family travels to and from the…read moreairport terminal with them!

deben exigirle a los chóferes que usan su cinturón, de seguridad todo el tiempo…read more choferes de pullman y que no cambien de líneas, sin ningún motivo, se arriesgan mucho la vida de los pasajeros, pero los pullman están buenos limpios y siempre salen a tiempo. no importa llegar un poco tarde. No les exijan tanto a los chóferes. Gracias

early bird taking the first bus to Mexico 4:00AM, it is a nice terminal convenience store (open) in…read morethe terminal and nice/clean waiting area. However, there is not a window service at 4:00AM but someone will be waiting for the first bus to check you in

We wanted to see how the people of Mexico live, eat, travel; not how tourist travel. Well...we…read morefound out with the bus! It was crowded but it was clean and efficient. People were pleasant, patient and the buses were top notice Volvos! They run right on time too! We had some confusion when our bus was to leave and as a consequence we had a 2 hour wait but then lots of people had wait! The seats were big and comfortable, had a movie going for trip too!

Esta es una gran estación de autobuses que está limpia en general, tiene muchos asientos y muchas…read moreopciones de comida y bebida. This is a large bus station that is overall clean, has lots of seating, and lots of food and drink options.